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Microsoft for Startups is a global team that takes a 360-degree approach to build success. We work with Venture Capitalists (VCs), industry organizations, customers, and our field teams to identify the most promising startups. By working closely with startup leaders, we empower them to leverage Microsoft’s extensive resources and global Business-to-Business (B2B) market reach. As a Senior Startup Development Manager, your role will involve collaborating with early-stage startups backed by our strategic partners, helping them build and innovate more efficiently using Microsoft’s Cloud and AI stack. Acting as a trusted technical advisor and hands-on solutions architect, you will enable these startups to accelerate their product development and go-to-market strategies by harnessing Azure AI technologies and tools. This role demands a solid grasp of both the technical and business aspects of the startup's goals and a proficiency in fostering positive relationships with the startup.
Job Responsibility:
Help customers deploy features and/or services launched by the engineering team by aligning deployment modules with the customers, and validating the success of the deployment
Monitor internal data quality dashboards to determine customers’ and partners’ usage health post-launch
Collect and encourage customer and partner feedback through various tools, identifying ways to improve deployments and products, also manage customer success to prevent customer escalations
Directly interact with challenging/senior-level customers and engineers to conduct quarterly reviews to understand customers' deployment stage
Support the field team with customer issues, prioritizing and flagging for the product/engineering team
Engage in partner enablement activities to help customers learn about the product and proper usage of the products, update them on new product features and functionalities
Support the development of best practices for customer stories and product usage and of written content to build product utility in the community
Requirements:
Bachelor's Degree in Computer Science, Engineering, Supply Chain, or related field AND 4+ years experience in technical program/product management, coding, software development/delivery work OR equivalent experience
3+ years of customer-facing experience
1+ year(s) of experience in Azure Cloud and AI services and familiarity with open-source AI/ML frameworks
1+ year(s) of proficiency collaborating with early-stage startups to understand their technical needs and constraints
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Nice to have:
Bachelor's Degree in Computer Science, Engineering, Information Technology, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
4+ years experience working cloud native applications
Technical Certification in Cloud Solution Architecture (e.g., Azure, Amazon Web Services, Google, security certifications)