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Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, and Design Program Management to support the product development process from beginning to end. Whether you excel in upfront storytelling, end-to-end systems design, or nitty-gritty execution you'll find your people here. The Difference You Will Make You'll join a foundational team exploring the ways Airbnb can foster guests' and hosts' relationships to the people that matter to them, on the platform and out in the world. You’ll help design new features that let people connect meaningfully with other travelers–to share advice, inspire each other, and plan more great trips together. Ideally, you love ambiguous problem spaces and thinking through complex interactive ecosystems.
Job Responsibility
Write clear and concise copy across multiple product touch-points
Drive strategy and UX Writing deliverables across multiple highly complex projects
Develop inspiring, strategic ideas based on product requirements, data, and/or research
Consider what language and design patterns best serve the UX
Present content and design work to Design Directors, executives, or other stakeholders on your projects
Drive consensus with stakeholders and/or partners on content recommendations
Manage copy deadlines and deliver detailed copy across multiple projects
Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization—to ensure we have the proper input on our work
Regularly join writing team crits to provide structured feedback and help sharpen the work of your teammates
Requirements
12+ years of experience in UX writing, content design, or content strategy
Proven ability to lead content/copy work from concept to detailed design
Experience working with and presenting to executive teams
Experience writing content principles, messaging frameworks, and style guides
Proven ability to collaborate with cross-functional teams in all stages design & build
Solid understanding of user experience design principles and interaction patterns
Comfortable working independently in a fast-paced environment
Proven ability to move work forward in an ambiguous work environment
Comfortable working alongside other design disciplines in Figma, our primary collaboration tool
Passion for Airbnb's mission, commitment to diversity, and global mindset