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Senior/Staff UX Researcher - (Vendor)

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Delivery Hero

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Location:
Germany , Berlin

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are on a lookout for a Senior/Staff UX Researcher to join our vendor product team. You’ll be a strategic leader and customer advocate, responsible for crafting an insight-driven, intuitive, and efficient experience for our restaurant partners worldwide. As a Senior/Staff UX Researcher, you will play a crucial role in taking ownership of mixed methods research for our products. These products encompass a wide range, from our core partner platform, where they manage their orders and everyday operations, to marketing tools that empower them to increase orders through our food delivery apps.

Job Responsibility:

  • Seek to answer the most challenging questions regarding our users
  • Plan, run, and analyse independently multiple research projects of varying complexity at different points in the product development process, utilising a variety of research methods
  • Work alongside cross-functional teams (designers, product managers, analysts, etc.) to ensure research is incorporated into shaping the roadmap
  • Inspire improvements in our customer experiences and product development culture by communicating meaningful research insights in practical, innovative, and impactful ways to a variety of audiences
  • Mature the research discipline by partnering with the UX chapter to combine insights across the customer journey and contribute to ongoing process improvements and iterations as we scale our impact
  • Develop and maintain research operations: build scalable frameworks, research repositories, recruitment processes, and governance across regions

Requirements:

  • 5-7+ years of proven work experience in UX research, product research, or applied research, showcasing expertise in conducting end-to-end complex research using a diverse mix of methods
  • Proactive attitude, growth mindset, and ability to maintain a structured working style in a dynamic environment
  • Proficient in both qualitative and quantitative research methods
  • Comfortable with basic statistics, adept at incorporating quantitative methods, and utilising longitudinal UXR measures to support confident decision-making
  • Enthusiastic team player
  • Excellent communication and presentation skills - able to influence cross-functional teams and senior stakeholders
  • Fluency in English required
  • fluency in Arabic is a plus

Nice to have:

fluency in Arabic is a plus

What we offer:
  • Hybrid working model
  • 27 days holiday with an extra day on 2nd and 3rd year of service
  • 1.000 € Educational Budget
  • Language Courses
  • Parental Support
  • access to the Udemy Business platform
  • Health Checkups
  • Meditation
  • Gym & Bicycle Subsidy
  • Employee Share Purchase Plan
  • Sabbatical Bank
  • Public Transportation Ticket Discount
  • Life & Accident Insurance
  • Corporate Pension Plan
  • Digital Meal Vouchers
  • Food Vouchers
  • Corporate Discounts

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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