Senior Staff Technical Support Engineer Job at CommScope (Bangalore)

Staff Technical Support Engineer, Focused Services, NGFW

As a designated customer advocate under Focused Services, you will work firsthan...

Location

United States , Plano

Salary:

117000.00 - 189200.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

8+ years of progressive, advanced experience in network operations, infrastructure engineering, or enterprise cybersecurity support
Education: Bachelor’s or Master's degree in Computer Science, Information Technology, Computer Architecture, or equivalent practical/military experience
Mastery-Level Network Analysis: Comprehensive, authoritative knowledge of multi-vendor networking fabrics, complex routing architectures (e.g., advanced BGP topologies, OSPF, EIGRP), packet-level micro-flows, and deep OSI-layer fault isolation
Enterprise Security Architecture: Expert-level mastery of Next-Generation Firewalls (NGFW), Cloud Security Access Brokers (CASB), SASE architectures, Zero Trust network access (ZTNA), and advanced cryptographic tunneling protocols (IPsec, SSL/TLS)
Identity & Modern Authentication Frameworks: In-depth technical proficiency with cloud-forward identity provider systems (IdP) and single sign-on (SSO) frameworks using advanced authentication protocols (e.g., SAML 2.0, OIDC, OAuth, along with standard RADIUS, TACACS+, and LDAP setups)
Systemic Project & Time Optimization: Demonstrated success in leading cross-functional initiatives, balancing strategic architectural engineering projects alongside high-priority customer commitments

Job Responsibility

Acutest Escalation Tier: Serve as the ultimate internal escalation point for the most complex, multi-layered, and critical technical emergencies globally, taking definitive technical ownership to resolve structural network security crises
Product Serviceability & Engineering Interface: Partner directly with Development, QA, and Product Management to identify systemic software defects, steer product feature roadmaps based on support data, and design proactive architectural solutions that minimize support overhead
Innovation & Support Automation: Pioneer advanced automated diagnostics, custom log parsing scripts, and predictive troubleshooting playbooks
Strategic Knowledge & Thought Leadership: Establish industry-leading documentation standards
author comprehensive, high-impact Technical Support Bulletins, advanced architecture whitepapers, and authoritative root-cause analysis documents for broad internal and external consumption
Global Talent Enablement: Design, build, and deliver technical onboarding curriculums and advanced training frameworks
Actively mentor Senior and Core Support Engineers, conduct technical candidate screenings, and calibrate technical standards across global support theaters
Executive Advocacy: Act as a critical technical voice in Quarterly Business Reviews (QBRs) and high-stakes executive interactions, translating intricate, cross-vendor engineering issues into precise, business-impact terms for C-level stakeholders

Fulltime

Senior Technical Support Engineer

Bentley Systems is seeking a talented individual to become a valued member of ou...

Location

Australia

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

1-5 years of experience in CAD design
Prior experience with MicroStation, AutoCAD, OpenRoads Designer, InRoads, GEOPAK, or Civil3D strongly preferred
Civil Engineering degree preferred
Fluent or native English Proficiency
Excellent written and verbal communication skills
Strong critical thinking skills and a desire to solve problems
Self-motivated, proactive with a strong desire to learn
Requires sitting or standing at will while performing work on a computer

Job Responsibility

Providing technical application support to users, answering complex questions on the use of software to design various engineering projects
Producing training materials and multimedia materials used to train users in the use of the design software
Serving as primary support liaison between Bentley and users
Conveying user feedback to product development staff
Presenting user requirements in the form of specifications to software developers for the development and enhancement of program commands and workflows
Possessing thorough knowledge of the company’s products and other applications used by users
Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality, and bugs/enhancements
Keeping users informed of how and when problems are resolved
Ensure proper case handling as maintaining goal and KPIs
Being involved in any additional follow-up, testing, and troubleshooting

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for better quality of life

Fulltime

Senior Wireless Technical Support Engineer

The job family spans across multiple engineering disciplines. Work consists of d...

Location

United States , San Juan

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Computer Engineering, focus in networking preferred
Typically 6-10 years experience
Knowledge in Layer 2 and Layer 3 Networking
Knowledge in 802.11 Wi-Fi standards
Using and evaluating appropriate engineering design tools and software packages to design components and solutions
Excellent analytical and problem solving skills
Conducting reviews of material specifications and hardware, software, and electrical component design
Evaluating forms of empirical analysis, modeling and testing methodologies to validate product designs and specifications
Excellent written and verbal communication skills
mastery in English and local language

Job Responsibility

Triage and Resolve Customer Support Escalations from multiple inbound channels
Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience
Build and maintain layer 2/3 network testbeds
Understand features and reproduce customer issues
File tickets on bugs found
Analyze logs and pinpoint root causes
Work with developers and drive solutions
Participate in relevant meetings and discussions and provide status reports
Drives innovation and integration of new technologies into projects and activities in the engineering design organization
Provides guidance and mentoring to less- experienced staff members

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Relocation support is provided for eligible candidates

Fulltime

Senior Power Technical Support Engineer

This role is within a major Independent Distribution Network Operator (IDNO) and...

Location

United Kingdom , Livingston

Salary:

43000.00 - 45000.00 GBP / Year

Hedera Hiring Ltd

Expiration Date

Until further notice

Requirements

Experience of a smart metering background (prefered)
CT or WC qualified - CT LV/HV etc
Smart metering or multi-phase
UK Drivers Licence
SMETS knowledge (Advantageous)

Job Responsibility

Complete audits on photos brought back from smart metre installations from engineers - including van, WIP and post completion audits for the power
Provide technical advice to engineers in the field/out on site and process any aborts with clear reasoning as to why
Manage all the work streams within the team - managing a team of 4 support engineers across the tasks at hand
Managing the processes across technical and external suppliers
Ensure photo validation is completed
Work closely with the TSM Group to review all aborts and gas/power emergencies ensuring the root cause is identified and communicated to avoid repeats
Support the planning/new connections and instals team by providing technical advice on previously aborted/new jobs received
Provide technical assistance to external communications
Contribute to the company strategy of developing a dual fuel engineering resource
Assist with continual improvement of current processes and help provide direction on continual service improvements

What we offer

Hybrid working - 3 days in office, two days from home
35 days holiday (including bank holidays)
Pension scheme
Opportunity for bonus - company performance
Life assurance 4X salary

Fulltime

Senior Staff Cloud Support Engineer

As a Senior Staff Cloud Support Engineer, you are a technical authority within C...

Location

United States , San Francisco; Sunnyvale

Salary:

180000.00 - 220000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

8+ years experience in SRE, DevOps, HPC, or Cloud Infrastructure roles
Advanced Linux systems expertise
Deep Kubernetes operational experience (CKA-level or higher)
Strong networking knowledge: Infiniband, RDMA, RoCE, SDN
Experience supporting AI/ML workloads at scale (GPU clusters)
Proven track record of resolving multi-layer, distributed system failures
Strong customer communication and executive-facing presence

Job Responsibility

Serve as highest-level escalation point for complex P1/P0 incidents
Lead cross-functional root cause investigations involving compute, networking (IB/RDMA/RoCE), storage, and orchestration layers
Partner with SRE, Software teams (Storage, Networking, Compute, K8) to design systemic fixes rather than recurring workarounds
Design and improve node validation, burn-in processes, performance baselining, and release readiness
Influence Kubernetes architecture, workload orchestration (Slurm, Terraform), and AI/ML cluster stability
Reduce MTTR and incident recurrence through structural improvements
Troubleshoot NCCL, IB, GPU driver/firmware issues, distributed training failures
Support complex AI workloads (training + inference) with performance tuning and observability improvements
Act as senior technical advisor during high-risk customer incidents
Deliver executive-ready RCAs with clarity and confidence

What we offer

Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement

Fulltime

Senior to Senior Staff Solutions Engineer

Crusoe Cloud is seeking a Sr. to Senior Staff level Solutions Engineer to work c...

Location

United States , San Francisco; Denver; Sunnyvale

Salary:

175000.00 - 250000.00 USD / Year

Crusoe

Expiration Date

Until further notice

Requirements

Deep Kubernetes Expertise: 7+ years building and deploying containerized workloads
Experience with Helm, Terraform, Docker, and multi-node orchestration
MLOps Deployment Experience: Demonstrated success deploying ML frameworks (e.g., Ray, MLflow, Airflow) on Kubernetes—especially for inference and model training workflows
Hands-on Cloud Infrastructure Knowledge: Familiarity with compute, storage, networking, and scaling in AWS, GCP, or Azure
Experience translating workloads across clouds is highly desirable
Customer-Facing Technical Confidence: Able to navigate stakeholder conversations, gather requirements, lead technical engagements, and support customers in both pre- and post-sales environments
Strong Linux and CLI Proficiency: Comfortable operating in Linux environments and troubleshooting infrastructure issues via CLI
Collaborative Energy: Strong communication skills and eagerness to partner cross-functionally with Engineering, Product, and Sales to make customers successful

Job Responsibility

Customer Enablement: Lead technical onboarding and deployment of complex AI/ML workloads with strategic enterprise customers—owning the POC through to post-sales optimization
Kubernetes + MLOps Focus: Architect and deploy ML workloads using Kubernetes-based stacks (e.g., Ray, Kubeflow) Design infrastructure that balances performance, scalability, and efficiency
Infrastructure-Centric Thinking: Go beyond abstracted services—deploy and optimize AI/ML workloads directly on Crusoe infrastructure. Ensure performance at the container and hardware level
Cross-Cloud Translation: Help customers migrate and adapt workloads across AWS, Azure, and GCP. Understand and explain the tradeoffs between cloud-native and Crusoe-native approaches
Technical Storytelling: Conduct workshops, live demos, and solution reviews. Contribute to case studies, solution briefs, and blog posts that highlight real-world customer success
Voice of the Customer: Relay feedback to internal engineering and product teams to continuously improve Crusoe’s platform based on real-world implementation experience

What we offer

Restricted Stock Units in a fast growing, well-funded technology company
Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
Employer contributions to HSA accounts
Paid Parental Leave
Paid life insurance, short-term and long-term disability
Teladoc
401(k) with a 100% match up to 4% of salary
Generous paid time off and holiday schedule
Cell phone reimbursement
Tuition reimbursement

Fulltime

Geotechnical Senior Staff Engineer

Terracon's Lombard office has an active geotechnical practice serving transporta...

Location

United States , Lombard

Salary:

84920.00 - 108240.00 USD / Year

Terracon Consultants, Inc

Expiration Date

Until further notice

Requirements

Bachelor's degree in Civil Engineering, Geological Engineering, Geotechnical Engineering, or a related engineering field
Engineer-in-Training certification required
3 to 5+ years of geotechnical engineering experience
Strong technical writing and communication skills
Ability to work in both office and field settings
Valid driver's license with an acceptable driving record

Job Responsibility

Planning and coordinating subsurface exploration programs, drilling, field testing, and laboratory testing
Reviewing boring logs, laboratory data, plans, specifications, and project requirements
Performing geotechnical analyses for foundations, pavements, earthwork, retaining structures, slopes, groundwater conditions, and related design issues
Preparing geotechnical reports, technical memoranda, proposals, scopes of work, and cost estimates
Supporting construction-phase services, including field observation review, test data review, submittal review, and responses to construction questions
Communicating with clients, design teams, contractors, drilling crews, laboratories, and internal project teams
Coordinating with and mentoring junior engineers, field engineers, technicians, laboratory staff, and exploration teams
Following Terracon's safety, quality, and risk-management practices

What we offer

Comprehensive benefits package
Professional development opportunities
Support for continued technical and career growth
Relocation assistance
Signing bonus

Fulltime

Senior Technical Engineer / Officer

Location

Canada , Bowmanville Newcastle

Salary:

75.00 - 82.00 CAD / Hour

Morson Talent

Expiration Date

Until further notice

Requirements

Requires knowledge of Fire Protection, engineering and economics to technically understand the operation of the facility. Requires knowledge of Fire Hazard Assessment, Fire Safe Showdown Assessment, National Building Code of Canada, National fire Code of Canada and CSA N293 to evaluate and propose improvements to Fire Protection processes, equipment and systems in OPG Nuclear Stations and Facilities.
Requires a knowledge of English in order to prepare clear and concise reports and recommendations both verbally and in writing.
This knowledge is considered to be normally acquired through the successful completion of a four-year university education in an appropriate engineering field or by having the equivalent level of education.
Fire response experience or knowledge is an asset.

Job Responsibility

Provide technical evaluations and advice, solve problems and coordinate technical work as required, in a number of major work areas, in support of the commissioning, operation and maintenance of the facilities.
Receive assignments from Supervisor as well as identify potential problems and opportunities in assigned areas and/or systems in the facility.
Prepare reports to provide information and data in answer to external requests or for historical purposes. Initiate studies or investigations where opportunities for improvement are apparent. In some instances, these opportunities may be identified by the Supervisor.
Review proposals received from internal or external sources related to assigned area. Discuss proposal with originator as necessary to suggest changes or revisions as appropriate. Recommend disposition of proposal to Supervisor in writing for review and forwarding to approval authority.
Prepare or help prepare specifications, for purchasing requisitions for material, services and equipment. Follow up with procurement and provide necessary technical services during field installation.
Provide support for ensuring compliance with all site license conditions relating to CSA N293, CSA N393 and associated NFPA codes and standards related to the fire protection program.
Provide expert advice, guidance, direction and assistance to management and fire protection staff, regarding fire hazard assessment, fire response equipment lifecycle and fire response personal protective equipment and kit. Provide interpretations of station compliance requirements with licensing codes and standards (CSA N293, CSA N393, NFPA, NFCC), Provincial and Federal laws, acts, statues, and OPG Fire Protection procedures.
Ensure all fire protection systems and equipment is operational and initiate appropriate compensatory measures to maintain compliance with regulations and station license conditions where deficiencies exist. Provide support in developing/ updating standards, procedure, Instruction, and guides to ensure CNSC regulations, and code and standard requirements are adhered to.
Assist the Section Manager of Fire Protection Programs with fire risk assessments including review of pertinent system impairments, Fire Safe Shutdown Analysis and Fire Hazard Assessment information, official local information and fire codes and standards to identify credible alternative and performance-based strategies for compliance with station license conditions. Develop response plans for postulated fire scenarios based on the plant safety report licensing basis.
Develop and maintain an ongoing review process to identify any increase in risk from equipment, training, staffing or procedural deficiencies and recommend the requirement to modify the site fire response protocols to compensate for changes in the site-specific fire risk.

Fulltime

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Senior Staff Technical Support Engineer

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