Senior Staff Engineer - Availability and Incident Management

• Lead the strategy and execution for incident retrospective and correction of error (COE) processes across the engineering organization
• Help conduct deep technical root cause analysis and incident forensics across distributed systems using observability data, logs, metrics, and traces
• Establish continuous improvement loops through automated trend analysis, pattern recognition algorithms, and predictive analytics
• Design, code, and deploy automation platforms and self-service tools using Python, Go, Java, or C# that scale incident retrospective workflows and eliminate manual tracking
• Build production-grade data pipelines, analytics systems, and real-time dashboards to measure incident trends, COE effectiveness, and action item completion rates
• Write code for workflow automation, integrations with observability platforms, and APIs that connect incident management tools across the engineering ecosystem
• Leverage SQL and NoSQL databases to store, query, and analyze incident data at scale using Azure tools and cloud-native services
• Develop and maintain systems that ensure rigorous follow-through on action items, remediation plans, and preventive measures with automated tracking
• Partner with service engineering teams to implement preventive measures and architectural improvements based on incident patterns
• Present data-driven insights and incident trend analysis to leadership and engineering teams to drive preventive action
• Influence and educate leadership on incident patterns, prevention strategies, and reliability best practices
• Mentor engineers on coding best practices, automation techniques, and strengthen technical expertise across the engineering community
• Stay current with industry advances in SRE, observability, incident management, and automation
• educate teams on emerging practices

• Experience building automation platforms and self-service tools for workflow management, analytics, or engineering productivity
• Fluency in at least two modern languages such as Python, Go, Java, C++, or C# including object-oriented design
• Experience building microservices architectures, REST APIs, and distributed systems
• Experience with data pipelines, analytics platforms, and visualization tools for operational metrics and KPIs
• Experience with SQL and NoSQL databases (e.g., PostgreSQL, MongoDB, Cassandra, CosmosDB) for data storage and analytics
• Experience with observability platforms (Prometheus, Grafana, Datadog, Splunk, ELK) and distributed systems monitoring, logging, and tracing
• Experience with cloud providers (Azure, AWS, or GCP) and cloud-native architectures
• Experience with CI/CD pipelines, infrastructure as code, and container orchestration (Kubernetes, Docker)
• Experience writing workflow automation code (YAML pipelines, GitHub Actions, Azure DevOps pipelines)
• Strong understanding of distributed systems architecture, design patterns, reliability, and scaling
• Knowledge of retrospective facilitation, continuous improvement processes, and blameless culture principles
• Strong architecture and design skills with ability to influence engineering direction and technical roadmap
• Experience solving complex analytical problems with data-driven approaches
• Proven ability to partner with cross-functional engineering teams and drive systemic improvements
• Excellent communication skills with ability to present technical insights to leadership and influence decision-making
• 10+ years of professional platform development or general development experience
• 8+ years of experience with architecture and design
• 6+ years of experience in open-source frameworks
• 4+ years of experience with AWS, GCP, Azure, or another cloud service
• Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience

Experience leveraging GenAI or LLMs is a plus

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
• Financial benefits including market-competitive compensation
• a 401K savings plan vested from day one that offers a 6% match
• performance and recognition-based incentives
• and tuition assistance
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year