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Amex Logo Amex · IT - Software Development

Senior Staff Architect - Digital Workplace

United States, New York 144250.00 - 256250.00 USD / Year · Job Posted January 26, 2026
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Job Description

The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations. This individual will architect strategies and approaches for Digital workplace technologies including Mobile platforms, endpoints running Windows, MAC OS X, Digital experience management, site reliability engineering and automation tools.

Job Responsibility

  • Develop enterprise architecture and technology roadmap for the Digital workplace portfolio of platforms and technologies
  • Actively participate in team and organization-wide architecture and engineering discussions
  • Perform rapid POCs to experiment and build rails for the engineering / product teams
  • Support engineers and project managers in rapid development and deployment
  • Introduce enterprise architectural paradigms and solutions into the portfolio
  • Communicate to senior leaders regarding strategy direction and changes
  • Mentor engineers and solution architects to ensure technology complexities are understood very clearly to implement solutions expeditiously with high quality

Requirements

  • A passion for End User Computing and employee-facing technology
  • Extensive, recent experience with all aspects of managing 25k+ Windows devices, including (but not limited to) MECM, SCCM, MSUS and Intune
  • Hands-on experience with least two of the following at enterprise scale: Managing Macs with JAMF
  • Mobile Device Management with Intune or VMWare
  • VDI with VMWare or Citrix
  • Senior engineering responsibility for a transformation to Modern Management / UEM
  • Experience with endpoint security products including Symantec DLP, Crowdstrike and Tanium
  • Experience with identity and access management tools including Azure AD and Okta
  • Exposure to digital experience monitoring tools like Nexthink, or ThousandEyes
  • Experience growing and nurturing engineering talent
  • Experience creating cross-portfolio technical strategies with enterprise impact

What we offer

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
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