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As a Senior Site Reliability Engineer (SRE), you will play a critical role in ensuring the reliability, performance, and scalability of our software systems and infrastructure. You’ll leverage your engineering expertise to design and deliver resilient platforms, improve observability, automate operations, and guide squads in applying SRE principles effectively. Working closely with Principal Engineers, Squad Leads, and cross-functional teams, you’ll embed a culture of continuous improvement, proactive incident management, and operational excellence. As a senior team member, you will also mentor engineers, contribute to engineering strategy, and help define best practices across the tribe.
Job Responsibility
Act as a technical lead within your squad, setting high standards for engineering practices and infrastructure resilience
Provide mentoring and guidance to junior and mid-level engineers
Collaborate with Principal Engineers and Squad Leads to align engineering work with wider platform goals
Help shape and implement the long-term technical strategy for reliability and scalability
Design and implement scalable, secure, and highly available systems on cloud platforms (Azure/GCP)
Build and maintain monitoring and alerting solutions to ensure observability and proactive incident response
Contribute to CI/CD pipeline design, infrastructure as code, and deployment automation
Lead incident management activities, including post-incident reviews and improvement plans
Develop automation and tooling to reduce toil and improve delivery consistency
Document technical designs, solutions, and operational procedures to support collaboration and sustainability
Champion and embed SRE principles, including SLOs, SLIs, and error budgets
Actively contribute to peer reviews and encourage a culture of continuous feedback
Drive engineering maturity through shared standards, tooling, and modernisation efforts
Raise and track technical debt, driving its resolution across the platform estate
Stay up to date with evolving infrastructure, cloud, and DevSecOps practices and recommend relevant innovations
Collaborate with engineers across squads, architecture, security, and platform teams to support shared goals
Communicate effectively with both technical and non-technical audiences
Participate in Agile ceremonies, ensuring engineering considerations are included in backlog prioritisation and sprint planning
Support cross-functional initiatives including recruitment, onboarding, and guild contributions
Requirements
Proven experience supporting and operating scalable frontend systems
Strong working knowledge of TypeScript and modern React development practices
Experience implementing and supporting observability and monitoring across distributed frontend/backend applications (e.g. using Azure Monitor, Prometheus, Grafana)
Hands-on experience with containerisation (Docker) and orchestration using Kubernetes (AKS/GKE)
Familiarity with CI/CD pipelines, particularly for frontend codebases (e.g. Azure DevOps, GitHub Actions)
Good working knowledge of SQL and interacting with data layers in support of web applications
Experience applying SRE principles to frontend and web-based systems, including SLIs/SLOs, performance budgets, error tracking, and synthetic testing
Experience with testing frameworks such as Jest, Vitest, Playwright, and supporting reliable deployments
Proficient with version control using GIT and delivery via Agile methodologies
Working knowledge of cloud platform services (Azure/GCP) and relevant networking and security configurations for public-facing apps, including load balancing, CDN, and API gateways
An engineering leader with significant experience leading leaders and building engineering capability
Comfortable defining and owning strategy within scope and taking responsibility for outcomes
Credible and confident working alongside senior technical specialists
Skilled at managing complexity, ambiguity and competing priorities
Data-informed, using insight and evidence to drive improvement
A role model for engineering professionalism, collaboration and continuous improvement
Nice to have
Familiarity with infrastructure as code tools such as Terraform and DevSecOps practices is a plus
Awareness of Guidewire platforms and digital engagement layers is desirable but not essential
What we offer
up to £3,600 of free shares each year after one year of service
33 days holiday (including bank holidays) when you join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays)
option to buy or sell up to an additional five days of annual leave