Senior Specialized IT Consultant

• Provide 24x7 onsite and remote support for emergency ambulance dispatching equipment, including CAD (Computer Aided Dispatch), radio, phone, and GIS
• Manage and troubleshoot diverse systems including VHF/UHF Radio, P25 standards, satellite systems, and digital voice recording
• Coordinate the administration of desktop and server environments (Windows Domain, DHCP, WINS, and IP addressing) within Ambulance Communication Centres (ACCs)
• Serve as a subject matter expert for multiple technology projects, offering realistic work estimates, capturing business requirements, and developing training materials for users and vendors
• Travel to provincial dispatch centres to coordinate the remediation of telephony and radio hardware as part of the implementation of new network solutions
• Use specialized Radio Frequency (RF) test equipment (wattmeters, voltmeters, system analyzers) to diagnose and resolve hardware and network interface issues

• Extensive practical experience in voice, data, radio, and satellite telecommunications engineering
• Deep knowledge of LAN topologies, server configurations, and Computer Telephony Integration (CTI) solutions like Avaya
• Understanding of emergency health services operations, including the interface between ambulance, police, and fire communications
• Proficiency with basic vehicle electrical systems relative to radio installation and the use of system monitors and analyzers
• Familiarity with ITIL practices (incident, problem, and change management) and the ability to work within government policy frameworks (e.g., PHIPA, Land Ambulance Act)
• Exceptional verbal and written skills to translate complex technical requirements into business cases and status reports

A technical diploma or degree in electronics technology is highly preferred

• Public Safety Leadership: Play a foundational role in the maintenance and modernization of the province's emergency response infrastructure
• Technical Breadth: Work across an incredibly wide range of technologies, from legacy radio hardware to modern IP-based telephony and cloud-integrated dispatch systems
• Strategic Autonomy: Lead onsite technical troubleshooting and installation activities with the authority to recommend solutions that promote IT goals
• Provincial Exposure: Gain extensive field experience across diverse dispatch centres throughout Ontario