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The responsible for the complete technical operations end-to-end service providers contract performance management and is responsible for overseeing the process of identifying the appropriate service providers and ensuring that all service delivery compliance requirements are aligned with the technical and commercial requirements of the specific TowerCo technical operations business unit and the related needs of the organization. This role requires the ability to closely work with various stakeholders, including legal, finance, supply chain management, health and safety, information and technology and other compliance departments to ensure effective service delivery.
Job Responsibility:
Ensure the integrity of tower infrastructure by implementing the tower analysis and modification program, as well as the tower maintenance and rectification program
Drive effective negotiations in establishing agreements with contractors and customers
Identify and escalate where necessary, risks associated with tower infrastructure and provide risk mitigation solutions
Develop, update, improve and implement quality assurance processes for new build and operational activities
Working with other areas in operations and project department to ensure that all tower related works by contractors are adequately monitored for compliance with quality standards
Ensure tower infrastructure and customer equipment databases are maintained
Maintain detailed knowledge of tower infrastructure service contracts and warranties
Prepare and manage budgets for tower maintenance activities
Establish team goals and develop tracking metrics to ensure that expectations and service levels are being met and provide regular status reports to the Head of Operations
Foster and manage relationships with both internal and external customers and answer any tower infrastructure related questions they may have
To review and analyse tower maintenance reports as submitted by vendors and other MAST partners
Provide technical direction to maintenance contractors during execution of works
Monitor tower maintenance works and deliverables to ensure that maintenance contractors execute their duties in accordance the terms of the Tower Maintenance Agreement, for both owned and managed sites
Review tower structures and foundations using hand-calculations, tower analysis software and other accepted engineering methods
Monitor tower maintenance and rectification work to ensure that they are completed in a timely manner
Ensure on-site liaison is done with maintenance contractors at the regional and central levels whenever necessary
Verify and reconcile all contractor invoices for payments
Routinely review the installed infrastructure and timely produce swap out plans and budget for the replacement of equipment that is due
Ensure development and maintenance of accurate records for the entire infrastructure
Design and review Maintenance routines and procedures within the SLM maintenance function to achieve desired effectiveness and efficiency
Provides leadership and support teams within a specific region
Requirements:
Relevant Civil and/or and/or Construction Management - 3 year Degree / Diploma (BSc, B.Tech, S4, N6, T3) (Essential)
Minimum 5-8 years relevant work experience, Proven experience in contract management or a related field
Excellent negotiation and communication skills
Strong attention to detail and ability to manage multiple contracts simultaneously
In-depth knowledge of legal and regulatory requirements related to contract management
Familiarity with contract management software and tools
Ability to work independently and collaboratively with cross-functional teams