CrawlJobs Logo
Randstad Logo Randstad · IT - Software Development

Senior Specialist - Technical

Canada, Toronto 569.25 - 604.57 CAD / Day · Job Posted June 02, 2026
Apply Position
Job Link Share

Job Description

We are seeking a Senior Technical Specialist to lead the development and execution of complex digital and paper-based correspondence campaigns. This role is focused on the technical design and implementation of marketing segmentation models. You will be responsible for manipulating high-volume data, configuring CRM rules engines, and ensuring the technical integrity of communication programs that support critical screening and outreach policies.

Job Responsibility

  • Design, build, and maintain sophisticated paper and digital marketing campaigns
  • Develop granular segmentation criteria to ensure targeted and effective correspondence delivery
  • Utilize Siebel CRM and integrated rules engines to automate business logic and trigger correspondence based on specific user data and policy changes
  • Manipulate and analyze large-scale relational and multi-dimensional data stores
  • Develop ETL (Extraction, Transformation, and Load) functionality to process complex, high-volume data from structured and semi-structured sources
  • Create detailed technical specifications, including designs for reports, interfaces, conversions, and customizations
  • Translate project requirements into robust technical solutions
  • Develop integrated test scenarios and identify required test data
  • Execute System Integration Testing (SIT) and support User Acceptance Testing (UAT) to troubleshoot and resolve technical bottlenecks
  • Lead deployment activities in production environments
  • Conduct thorough Root Cause Analysis (RCA) for production issues to ensure long-term system stability
  • Provide ongoing mentorship and documentation to the core team, ensuring all technical designs, demos, and development artifacts are successfully transitioned before the end of the engagement

Requirements

  • Proven experience developing digital marketing campaigns and establishing complex segmentation models
  • Hands-on experience working with enterprise CRM tools and rules engines (Experience with Siebel CRM is strongly preferred)
  • Advanced ability to manipulate and analyze relational and multi-dimensional data
  • Strong familiarity with Oracle Business Intelligence (OBIEE) for marketing segmentation
  • Deep understanding of the full Software Development Life Cycle (SDLC) and experience with healthcare-related data is a significant asset
  • Degree in Computer Science, Information Technology, or a related field
  • Excellent problem-solving abilities, specifically regarding high-volume data extraction and transformation

What we offer

  • Drive the modernization of digital correspondence portals through advanced segmentation and data-driven logic
  • Work at the intersection of complex multi-dimensional data stores and real-time marketing automation
  • Own the technical path from design and coding to production deployment and stabilization
  • Benefit from a stable project roadmap with a focus on critical program updates and policy implementations
Randstad - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Specialist - Technical

8 matching positions

Senior Technical Operations Specialist

We're on the hunt for a talented and proactive individual to join our team, some...
Location
Location
Poland , Gdańsk
Salary
Salary:
Not provided
navblue.aero Logo
NAVBLUE Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Successful completion of a post-secondary degree or diploma in computer science or technology (or equivalent)
  • Five or more years of proven experience in a technical role supporting multiple systems
  • Experience using scripting languages to perform and automate tasks
  • Using Infrastructure as Code and Configuration as Code such as Terraform and Ansible
  • Experience deploying production services into cloud environments
  • AWS Cloud Practitioner
  • AWS SysOps Administrator or Solutions Architect Associate preferred
  • Linux Foundation Certified Systems Administrator (LFCS) or similar is a bonus
  • Solid knowledge of Operating Systems & ability to perform troubleshooting required
  • Proven track record building and maintaining infrastructure in cloud environments
Job Responsibility
Job Responsibility
  • Ensuring availability across numerous services, whether they are custom software, commercial software, or free and open source solutions
  • Monitoring system and application performance, and logs
  • Creating and testing backup and recovery procedures
  • Responding to alerts and incidents when they occur
  • Investigating and finding solutions to operational issues at the infrastructure, network, os and application levels
  • Escalating issues to vendors or partners when appropriate
  • Follow and improve the best practices and standards that help us keep services safe, secure, and reliable
  • Improve or create our best practices to ensure the smooth operation of services and execution of procedures
  • Develop and improve SOPs for the maintenance of our services and their underlying systems
  • Develop and improve Infrastructure as Code (IaC) and Configuration as Code (CaC) used to maintain services and systems
What we offer
What we offer
  • Stable employment based on a full-time job contract
  • Flexible working hours and work-from-home opportunities (3 days in office)
  • International working environment in a dynamic company
  • Access to the latest knowledge and technologies enabling professional development
  • Training and development possibilities
  • Participating in international projects and international trips
  • Competitive salary dependent on experience and qualifications
  • Private medical coverage for you and your family
  • Sport card
  • Life insurance for you and your family
  • Fulltime
Read More
Arrow Right

Senior Technical Operations Treasury Specialist

Mercury is building a complete finance stack for startups. We work hard to creat...
Location
Location
United States , San Francisco; New York; Portland
Salary
Salary:
95600.00 - 132800.00 USD / Year
mercury.com Logo
Mercury
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hold active FINRA Series 7, 63, 24
  • Have 3-5 years of experience in broker-dealer or investment operations with firsthand involvement in trade support, account servicing, or control functions
  • Demonstrate strong organizational skills, attention to detail, and the ability to manage multiple operational workflows
  • Be comfortable collaborating across functions and working closely with engineers to refine processes and tooling
  • Possess a problem-solving mindset with a willingness to learn and grow within a regulated environment
  • Have excellent written and verbal communication skills, especially in documenting processes and surfacing issues clearly
Job Responsibility
Job Responsibility
  • Execute core day-to-day brokerage operations tasks such as account onboarding, account updates, trade settlement support, reconciliations, and exception handling
  • Work directly with engineering and product teams to troubleshoot operational issues, surface gaps, and test workflow improvements
  • Partner with compliance and support teams to ensure that operational activities align with regulatory requirements and customer needs
  • Assist in building and documenting processes, controls, and standard operating procedures to improve scalability and consistency
  • Identify operational inefficiencies and propose solutions that balance regulatory precision with efficiency
  • Provide hands-on support for new product or process rollouts, ensuring operational readiness and smooth adoption
What we offer
What we offer
  • base salary
  • equity (stock options)
  • benefits
  • Fulltime
Read More
Arrow Right

Senior Technical Consultant

As a Senior Technical Consultant with GlideFast Consulting, you will develop, de...
Location
Location
United States
Salary
Salary:
125000.00 - 165000.00 USD / Year
glidefast.com Logo
GlideFast
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years delivering / implementing technical solutions on ServiceNow
  • 3+ years professional consulting
  • Certified System Administrator (CSA)
  • 2 Certified Implementation Specialist Certifications
  • Maintain an active government security clearance if applicable
Job Responsibility
Job Responsibility
  • Deliver consulting services to install, configure, and integrate ServiceNow products based on defined requirements
  • Develop custom software solutions using scripting and development tools within the ServiceNow platform
  • Prepare and maintain technical documentation as required by customer contracts and internal processes
  • Build and maintain custom configurations including business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts
  • Troubleshoot configuration and scripting issues to ensure platform stability
  • Participate in requirements reviews, validation sessions, and Scrum ceremonies
  • Deliver high-quality work on time, resulting in measurable impact and positive client feedback
  • Conduct peer code reviews to maintain development standards
  • Operate independently while mentoring and supporting other Technical Consultants
  • Provide support to project architects during solution design and implementation
  • Fulltime
Read More
Arrow Right

Senior SEO Specialist

Are you passionate about SEO and ready to take the lead in shaping an organisati...
Location
Location
United Kingdom , Crowborough
Salary
Salary:
45000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 5 years of hands-on SEO experience
  • Strong understanding of on-page, technical, and content SEO
  • Proficient in tools like Ahrefs, SEMrush, Google Search Console, GA4, and Screaming Frog
  • Excellent writing and editing skills with the ability to create high-quality SEO content independently
  • Experience with CMS platforms, particularly WordPress
  • Strong organisational skills to effectively plan and prioritise SEO activities
  • Confident communicator, able to present insights and educate colleagues on SEO
  • Awareness of AI's impact on SEO and the ability to apply emerging practises responsibly
Job Responsibility
Job Responsibility
  • Lead the SEO Strategy: Plan and execute innovative SEO strategies that align with overall marketing goals
  • Keyword Research & optimisation: Conduct comprehensive keyword research and optimise metadata, headings, and content structure
  • Content Development: Create SEO-driven content plans that enhance product awareness and lead generation
  • Landing Pages & On-site Copy: Design and optimise landing pages, knowledge resources, and engaging blog articles
  • Collaborate with Experts: Work closely with subject matter experts to ensure content accuracy and credibility
  • Content Refinement: Continuously improve existing content for better visibility and engagement
  • Best practises: Ensure all content adheres to SEO best practises and aligns with brand messaging
  • Technical Collaboration: Partner with external agencies and developers to maintain a robust, accessible website
  • Backlink Acquisition: Support backlink strategies through outreach and industry engagement
  • Performance Monitoring: analyse SEO performance, providing actionable insights for continual improvement
What we offer
What we offer
  • Profit Related Annual Bonus
  • Generous holiday allowance
  • Private Medical
  • Pension
  • Parking
  • Life Assurance
  • Social and Team events
  • Fulltime
Read More
Arrow Right

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...
Location
Location
Spain
Salary
Salary:
Not provided
duettocloud.com Logo
Duetto
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in SaaS technical support
  • 3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
  • Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
  • Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
  • Exceptional communication skills
  • Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows
Job Responsibility
Job Responsibility
  • Manage and mentor a global team of 5-10 Senior Technical Support Specialists
  • Foster a culture of accountability, learning, and growth
  • Optimize and formalize the time allocation for the Senior team
  • Lead team meetings and conduct one-on-ones
  • Monitor L2 team schedules, queue coverage, workflows, and KPIs
  • Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
  • Act as a player-coach
  • Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
  • Serve as the primary owner for high-severity bug-related issues and escalations
  • Ensure that reported bugs are prioritized correctly with Product and Engineering teams
Read More
Arrow Right

Senior Manager, Technical Support

Lead our Senior Technical Support Specialists (L2 team), driving advanced operat...
Location
Location
United Kingdom
Salary
Salary:
Not provided
duettocloud.com Logo
Duetto
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in SaaS technical support
  • 3+ years of experience managing or leading L2/L3 teams in a B2B SaaS customer-facing support team
  • Deep expertise in troubleshooting complex technical issues within hospitality technology or SaaS environments
  • Proficiency with tools such as Salesforce, Sentry, Sumo Logic, DataDog, and advanced troubleshooting methodologies
  • Exceptional communication skills
  • Extensive experience in driving process improvements, particularly related to bug reporting, prioritization, and resolution workflows
Job Responsibility
Job Responsibility
  • Manage and mentor a global team of 5-10 Senior Technical Support Specialists
  • Foster a culture of accountability, learning, and growth
  • Optimize and formalize the time allocation for the Senior team
  • Lead team meetings and conduct one-on-ones
  • Monitor L2 team schedules, queue coverage, workflows, and KPIs
  • Ensure Senior team members adhere to schedules and provide high-quality, advanced customer support
  • Act as a player-coach
  • Oversee the entire bug reporting process from L1 Support identification to Jira creation and handoff to Product teams
  • Serve as the primary owner for high-severity bug-related issues and escalations
  • Ensure that reported bugs are prioritized correctly with Product and Engineering teams
  • Fulltime
Read More
Arrow Right

Technical Support Specialist

The Enterprise Technical Support Team at Airtable plays a pivotal role in helpin...
Location
Location
United States
Salary
Salary:
65000.00 - 85500.00 USD / Year
airtable.com Logo
Airtable
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with Airtable, personally or professionally
  • Experience in an enterprise-focused technical support role within a B2B tech environment
  • Excellent written and verbal communication skills
  • Strong analytical skills and technical aptitude for solving complex problems
  • Natural curiosity and continuous learning mindset
  • Self-driven desire to exceed expectations
  • Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology
Job Responsibility
Job Responsibility
  • Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls)
  • Deliver a world-class customer experience by actively listening, empathizing, and resolving issues
  • Escalate complex issues to senior technical teams or relevant stakeholders
  • Accurately document all customer interactions and technical issues in Salesforce
  • Contribute to the growth of Airtable’s knowledge base by creating and updating resources
  • Stay ahead of new features and product updates
  • Educate customers on best practices and help them leverage Airtable
What we offer
What we offer
  • Benefits
  • Restricted stock units
  • Incentive compensation
  • Fulltime
Read More
Arrow Right

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...
Location
Location
Poland , Gdańsk
Salary
Salary:
Not provided
navblue.aero Logo
NAVBLUE Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
  • Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
  • Proven ability to multitask during high stress situations and prioritize work
  • Strong analytical and problem-solving skills
  • Able to think critically and take a proactive approach to identify problems, issues, and opportunities
  • Strong communication skills written/verbal communication, organizational and customer service skills
  • A team player
  • Adept at using and learning new software
  • Attention to detail & quality minded
  • Fluent in English
Job Responsibility
Job Responsibility
  • Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
  • Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
  • Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
  • Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
  • Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
  • Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
  • Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
  • Ensure Quality, good housekeeping & Health & Safety is always maintained
What we offer
What we offer
  • Stable employment based on a full-time job contract
  • International working environment in a dynamic company
  • Access to the latest knowledge and technologies enabling professional development
  • Training and development possibilities
  • Participating in international projects and international trips
  • Competitive salary dependent on experience and qualifications
  • Private medical coverage for you and your family
  • Sport card
  • Life insurance for you and your family
  • Co-funding for meals
Read More
Arrow Right