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Senior Specialist, Social Media PV CoE

Poland, Warsaw · Job Posted May 03, 2026
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Job Description

As Safety Data Analyst, Social Media Monitoring, you will play a critical role in Moderna’s global safety surveillance operations. This individual contributor position is responsible for the end-to-end quality review, validation, and classification of safety and product quality data derived from Moderna-sponsored social media sites, social listening, and other monitored digital platforms. You will be at the intersection of real-time safety vigilance and digital health data, ensuring rapid assessment, traceability, and communication of potential safety events. The role demands acute attention to detail, strong pharmacovigilance acumen, and comfort with technology-based platforms. As Moderna integrates digital innovation into our safety operations, this role also presents a unique opportunity to get close to emerging Generative AI tools used in data capture and analysis.

Job Responsibility

  • Reviewing social media and social listening data records to detect and validate reportable safety events and product quality complaints
  • Performing quality checks to ensure accurate safety event classification, MedDRA coding, and appropriate product assignment
  • Identifying valid and invalid Individual Case Safety Reports (ICSRs) and Product Quality Complaints (PQCs) with precision and compliance
  • Sending timely safety and product quality notifications to relevant internal teams (Drug Safety and Product Quality)
  • Posting due diligence messages to reporters on monitored platforms (as permitted) and ensuring documentation of these interactions
  • Routing invalid ICSRs to internal dashboards to support broader signal detection activities
  • Supporting reconciliation processes to confirm data completeness and traceability
  • Escalating discrepancies, communication delays, or technical issues in data handling systems
  • Contributing to the generation of process KPIs and metrics
  • Assisting in inspection readiness, process improvement initiatives, and maintenance of monitoring tools as needed
  • Maintaining documentation in alignment with Good Documentation Practices (GDP)
  • Supporting adjacent departmental initiatives and cross-functional collaborations when assigned

Requirements

  • University degree in Pharmacy/Medicine or other relevant life sciences discipline (Nursing, Experimental Medicine, Microbiology, Veterinary, Biotechnology, Physiotherapy, Medical Biology or similar)
  • Minimum 3 years’ experience in Pharmacovigilance, Drug Safety, or Quality roles
  • Experience with safety systems (e.g., MedDRA coding) preferred
  • Strong knowledge of ICSR requirements, product quality complaint handling, and PV regulatory standards (ICH, EMA, FDA)
  • Proficiency in English (knowledge of additional languages a plus)
  • Familiarity with social media monitoring tools and digital platforms is desirable
  • Proficiency in English (verbal and/or written) required due to global collaboration needs
  • Strong time management, problem solving, and critical thinking skills

Nice to have

  • Experience with safety systems (e.g., MedDRA coding)
  • Knowledge of additional languages
  • Familiarity with social media monitoring tools and digital platforms

What we offer

  • Best-in-class healthcare
  • Voluntary benefit programs
  • Access to fitness, mindfulness, and mental health support
  • Family building benefits including fertility, adoption, and surrogacy support
  • Generous paid time off including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
  • Savings and investments to help you plan for the future
  • Location-specific perks and extras

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