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As Safety Data Analyst, Social Media Monitoring, you will play a critical role in Moderna’s global safety surveillance operations. This individual contributor position is responsible for the end-to-end quality review, validation, and classification of safety and product quality data derived from Moderna-sponsored social media sites, social listening, and other monitored digital platforms. You will be at the intersection of real-time safety vigilance and digital health data, ensuring rapid assessment, traceability, and communication of potential safety events. The role demands acute attention to detail, strong pharmacovigilance acumen, and comfort with technology-based platforms. As Moderna integrates digital innovation into our safety operations, this role also presents a unique opportunity to get close to emerging Generative AI tools used in data capture and analysis.
Job Responsibility
Reviewing social media and social listening data records to detect and validate reportable safety events and product quality complaints
Performing quality checks to ensure accurate safety event classification, MedDRA coding, and appropriate product assignment
Identifying valid and invalid Individual Case Safety Reports (ICSRs) and Product Quality Complaints (PQCs) with precision and compliance
Sending timely safety and product quality notifications to relevant internal teams (Drug Safety and Product Quality)
Posting due diligence messages to reporters on monitored platforms (as permitted) and ensuring documentation of these interactions
Routing invalid ICSRs to internal dashboards to support broader signal detection activities
Supporting reconciliation processes to confirm data completeness and traceability
Escalating discrepancies, communication delays, or technical issues in data handling systems
Contributing to the generation of process KPIs and metrics
Assisting in inspection readiness, process improvement initiatives, and maintenance of monitoring tools as needed
Maintaining documentation in alignment with Good Documentation Practices (GDP)
Supporting adjacent departmental initiatives and cross-functional collaborations when assigned
Requirements
University degree in Pharmacy/Medicine or other relevant life sciences discipline (Nursing, Experimental Medicine, Microbiology, Veterinary, Biotechnology, Physiotherapy, Medical Biology or similar)
Minimum 3 years’ experience in Pharmacovigilance, Drug Safety, or Quality roles
Experience with safety systems (e.g., MedDRA coding) preferred
Strong knowledge of ICSR requirements, product quality complaint handling, and PV regulatory standards (ICH, EMA, FDA)
Proficiency in English (knowledge of additional languages a plus)
Familiarity with social media monitoring tools and digital platforms is desirable
Proficiency in English (verbal and/or written) required due to global collaboration needs
Strong time management, problem solving, and critical thinking skills
Nice to have
Experience with safety systems (e.g., MedDRA coding)
Knowledge of additional languages
Familiarity with social media monitoring tools and digital platforms
What we offer
Best-in-class healthcare
Voluntary benefit programs
Access to fitness, mindfulness, and mental health support
Family building benefits including fertility, adoption, and surrogacy support
Generous paid time off including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
Savings and investments to help you plan for the future