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Senior Specialist Service Operations

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SITA

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Location:
Egypt , Cairo

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork.

Job Responsibility:

  • Install, configure, and maintain middleware messaging systems
  • Ensure middleware components are up-to-date with patches and upgrades
  • Respond to incidents reported by users or monitoring systems
  • Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
  • Log and track issues using ticketing systems (e.g., ServiceNow, Jira)
  • Diagnose and resolve middleware-related issues, such as connectivity problems, performance bottlenecks, or configuration errors
  • Collaborate with development and infrastructure teams to address complex issues
  • Monitor performance using Dynatrace
  • Optimize middleware configurations to improve system efficiency and reliability
  • Participate in change advisory boards (CAB) and ensure all changes are documented and tested
  • Support release cycles and ensure rollback plans are in place
  • Create and maintain documentation for best practices and troubleshooting steps
  • Work closely with developers, system administrators, and network engineers to ensure smooth operations
  • Participate in cross-functional teams for project implementations or system upgrades

Requirements:

  • Proficiency in middleware technologies such as: Messaging broker systems: IBM MQ
  • Proxy servers : HA proxy, Max Scale
  • Application servers: WebSphere, JBoss, Tomcat
  • Hands on experience of operating systems (Linux Redhat)
  • Experience with cloud platforms (AWS or Azure) is a plus
  • Familiarity with databases (Oracle, Maria Database, SQL Server) is an asset
  • Scripting skills (e.g., Shell, Python, PowerShell) for automation tasks is plus
  • Familiarity with load balancers (F5, AVI or Elastic) is a plus
  • Strong problem-solving and analytical abilities
  • Excellent communication and teamwork skills
  • Ability to work under pressure and manage multiple tasks
  • Familiarity with ITIL processes and incident management
  • 2-4 years of relevant hands-on experience in system or middleware administration role
  • A degree in Computer Science, Information Technology, or a related field
  • Certifications such as Red Hat Certified Engineer (RHCE), IBM MQ, or ITIL Foundation may be advantageous

Nice to have:

  • Experience with cloud platforms (AWS or Azure)
  • Familiarity with databases (Oracle, Maria Database, SQL Server)
  • Scripting skills (e.g., Shell, Python, PowerShell) for automation tasks
  • Familiarity with load balancers (F5, AVI or Elastic)
  • Certifications such as Red Hat Certified Engineer (RHCE), IBM MQ, or ITIL Foundation
What we offer:
  • Flex Week: Work from home up to 2 days/week
  • Flex Day: Make your workday suit your life and plans
  • Flex-Location: Take up to 30 days a year to work from any location in the world
  • Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
  • Champion Health - a personalized platform that supports a range of wellbeing needs
  • Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
  • Competitive Benefits: Competitive benefits that make sense with both your local market and employment status

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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