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SITA Logo SITA · IT - Administration

Senior Specialist Service Operations

Egypt, Cairo · Job Posted February 21, 2026
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Job Description

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork.

Job Responsibility

  • Install, configure, and maintain middleware messaging systems
  • Ensure middleware components are up-to-date with patches and upgrades
  • Respond to incidents reported by users or monitoring systems
  • Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs)
  • Log and track issues using ticketing systems (e.g., ServiceNow, Jira)
  • Diagnose and resolve middleware-related issues, such as connectivity problems, performance bottlenecks, or configuration errors
  • Collaborate with development and infrastructure teams to address complex issues
  • Monitor performance using Dynatrace
  • Optimize middleware configurations to improve system efficiency and reliability
  • Participate in change advisory boards (CAB) and ensure all changes are documented and tested
  • Support release cycles and ensure rollback plans are in place
  • Create and maintain documentation for best practices and troubleshooting steps
  • Work closely with developers, system administrators, and network engineers to ensure smooth operations
  • Participate in cross-functional teams for project implementations or system upgrades

Requirements

  • Proficiency in middleware technologies such as: Messaging broker systems: IBM MQ
  • Proxy servers : HA proxy, Max Scale
  • Application servers: WebSphere, JBoss, Tomcat
  • Hands on experience of operating systems (Linux Redhat)
  • Experience with cloud platforms (AWS or Azure) is a plus
  • Familiarity with databases (Oracle, Maria Database, SQL Server) is an asset
  • Scripting skills (e.g., Shell, Python, PowerShell) for automation tasks is plus
  • Familiarity with load balancers (F5, AVI or Elastic) is a plus
  • Strong problem-solving and analytical abilities
  • Excellent communication and teamwork skills
  • Ability to work under pressure and manage multiple tasks
  • Familiarity with ITIL processes and incident management
  • 2-4 years of relevant hands-on experience in system or middleware administration role
  • A degree in Computer Science, Information Technology, or a related field
  • Certifications such as Red Hat Certified Engineer (RHCE), IBM MQ, or ITIL Foundation may be advantageous

Nice to have

  • Experience with cloud platforms (AWS or Azure)
  • Familiarity with databases (Oracle, Maria Database, SQL Server)
  • Scripting skills (e.g., Shell, Python, PowerShell) for automation tasks
  • Familiarity with load balancers (F5, AVI or Elastic)
  • Certifications such as Red Hat Certified Engineer (RHCE), IBM MQ, or ITIL Foundation

What we offer

  • Flex Week: Work from home up to 2 days/week
  • Flex Day: Make your workday suit your life and plans
  • Flex-Location: Take up to 30 days a year to work from any location in the world
  • Employee Wellbeing: Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year
  • Champion Health - a personalized platform that supports a range of wellbeing needs
  • Professional Development: Level up your skills with our training platforms, including LinkedIn Learning
  • Competitive Benefits: Competitive benefits that make sense with both your local market and employment status
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