Senior Specialist, Project And Program Management

Every year, we help hundreds of thousands of people find rewarding jobs in the ever-changing world of work. We understand the importance of a job in peoples lifes and we want to help them find work that feels good. And we’ll help them continue to grow as their needs and ambitions change. At Randstad, our value comes from our people and that is why we put them first. We are proud of our learning culture and career architecture framework that encourages ours team to develop both personally and professionally. We believe that talent grows when presented with opportunity and this is why we encourage our people to think beyond their role. We have created a culture that enables talent to flourish, encouraging entrepreneurship, fostering team spirit, and continually building mutual trust. role specification Workforce & Recruitment Process Manager - australia role purpose The process manager is responsible for supporting a specific group of Randstad clients and onsite teams with client specific projects, creating and managing complex reporting and design, improving and reviewing workflow and process. The Process Manager does this by engaging both with clients and account management teams to actively work on projects and ensure current reporting structures are adhered to. They are responsible for the continuous improvement of the quality of the service to our clients. priorities for the role include Partnering with the National Account Manager the Process Manager will reference the strategic plan of Randstad Australia to determine priorities, set plans for projects and programs and leverage the resources of integrated teams. With a core focus on Key Account client onboarding and retention the Process Manager will play a key role in analysis of information from a wide range of internal and external sources to ensure that we are efficient, productive and well placed to meet our business objectives. Effective communication and engagement of key stakeholders will be critical to ensure that there is buy in and ownership of the execution of these initiatives. main accountabilities ● Leadership ● Recruitment & workforce management ● Reporting ● Continuous improvement projects ● Compliance and auditing Leadership ● Lead the administration team ● Onboarding, development and training of administration team members ● Ensure execution of on time deliverables through effective leadership of administration team ● Ensure 100% compliance to client standards through daily, weekly, monthly audits ● Lead and manage all resources effectively to achieve national Amazon reporting, compliance, administrative requirements Recruitment & Workforce management ● Assist with recruitment activities during hiring periods - screening, selection, placement ● Work with the Resourcing team leader to develop and improve recruitment workflow process ● Ensure that daily workforce management tasks are completed by the administration team - rostering, booking, candidate care, payroll issues etc ● Provide general support and coverage for resourcing and onsite teams when required - ie leave coverage or when additional resourcing across any team is required reporting ● Responsible for existing reporting across both client account and Randstad internal ● Ensuring all client reporting requirements are adhered to ● Responsible for ongoing maintenance and review of reporting, audit reports and general support for the account management team ● Work together with the site teams on tracking and reporting daily/weekly/monthly metrics as required by client ● Design and implement new/additional client reporting functions ● Work closely with client and site teams to review and improve reporting/compliance gaps ● Provide key metrics and data to key account/s in the form of spreadsheets, presentations and technology dashboards ● Ensure data integrity of internal reporting and tracking tools continuous improvement projects ● Project management and implementation of any new auditing/compliance/reporting process ● Assist with continuous improvement of workflow process across all functions of the key account/s ● Engaging with the account management team on high level strategies to secure the account and improve overall position compliance and auditing ● Ensure auditing requirements are met and assist with automation of compliance reporting ● Working closely with both the client stakeholders and account management team to close any gaps that arise through the auditing process ● Leverage internal stakeholders to assist with automation of current and new auditing requirements ● Ensure 100% compliance to client standards language skills English