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Randstad Logo Randstad · Consulting

Senior Specialist, Project And Program Management

India, Hyderabad · Job Posted April 29, 2026
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Job Description

The process manager is responsible for supporting a specific group of Randstad clients and onsite teams with client specific projects, creating and managing complex reporting and design, improving and reviewing workflow and process. The Process Manager does this by engaging both with clients and account management teams to actively work on projects and ensure current reporting structures are adhered to. They are responsible for the continuous improvement of the quality of the service to our clients.

Job Responsibility

  • Lead the administration team
  • Onboarding, development and training of administration team members
  • Ensure execution of on time deliverables through effective leadership of administration team
  • Ensure 100% compliance to client standards through daily, weekly, monthly audits
  • Lead and manage all resources effectively to achieve national Amazon reporting, compliance, administrative requirements
  • Assist with recruitment activities during hiring periods - screening, selection, placement
  • Work with the Resourcing team leader to develop and improve recruitment workflow process
  • Ensure that daily workforce management tasks are completed by the administration team - rostering, booking, candidate care, payroll issues etc
  • Provide general support and coverage for resourcing and onsite teams when required
  • Responsible for existing reporting across both client account and Randstad internal
  • Ensuring all client reporting requirements are adhered to
  • Responsible for ongoing maintenance and review of reporting, audit reports and general support for the account management team
  • Work together with the site teams on tracking and reporting daily/weekly/monthly metrics as required by client
  • Design and implement new/additional client reporting functions
  • Work closely with client and site teams to review and improve reporting/compliance gaps
  • Provide key metrics and data to key account/s in the form of spreadsheets, presentations and technology dashboards
  • Ensure data integrity of internal reporting and tracking tools
  • Project management and implementation of any new auditing/compliance/reporting process
  • Assist with continuous improvement of workflow process across all functions of the key account/s
  • Engaging with the account management team on high level strategies to secure the account and improve overall position
  • Ensure auditing requirements are met and assist with automation of compliance reporting
  • Working closely with both the client stakeholders and account management team to close any gaps that arise through the auditing process
  • Leverage internal stakeholders to assist with automation of current and new auditing requirements
  • Ensure 100% compliance to client standards

Requirements

  • Proven experience of developing relationships at all levels
  • wide-ranging skill-set in business process management, data, systems and technology
  • previous experience working with a business analyst, workforce analyst or process manager role required
  • high attention to detail
  • proven ability to collaborate with internal and external stakeholders
  • exceptional communication skills, both written and verbal
  • ability to problem solve, influence, negotiate and engage with both internal and external stakeholders
  • strong commitment to customer service, delivery and follow through
  • ability to effectively work and communicate at all levels, with multiple stakeholders of varied backgrounds, nationalities and cultures
  • personal authenticity
  • high level of initiative
  • service orientation
  • passion for results
  • problem analyzing
  • planning
  • organizing
  • English language skills
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