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Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Job Responsibility
Product leadership: The jobholder will be the subject matter expert and champion for Ethoca Consumer Clarity for the region. With a deep understanding of the solutions vis a vis other Mastercard products, customer behavior, market nuances and industry trends, they will drive the long-term growth of the category
Product strategy & roadmap: Work closely with global product teams and EEMEA SSO division leads to develop and deploy end-to-end go-to-market plans across key solution sets. This includes development of business cases, financial models, internal and customer-facing presentations, etc
Cross-functional collaboration: Work effectively with functional support teams such as Operations & Technology, Franchise, Finance, Pricing, and Marketing to ensure full stakeholder alignment, process compliance and seamless & timely delivery of new products and enhancements in EEMEA markets
Sales enablement: Support market expansion and customer penetration activities by collaborating with the Ethoca Sales team, SSO Sales Business Leads, Account Managers and the broader Services community
Product optimization: Drive optimization of products through thought leadership, product enhancements, and working closely with the broader Sales and Services community to enhance product differentiation, increase customer value and deepen customer engagements
Performance management: Monitor performance of solutions and lead budgeting & forecasting exercises for the portfolio
Performance metrics: The jobholder is expected to achieve annual revenue targets according to the operating plan, and launch new products or enhancements for Ethoca Consumer Clarity as per agreed timelines. They will also provide product management support for Ethoca Alerts and Mastercom solutions, where required
Requirements
Proven experience in product management, ideally launching and/or scaling product/s in multiple markets
Experience in Fraud and/or Disputes Management, is an advantage
Strong analytical and problem-solving skills with an ability to identify key issues, structure analysis and synthesize diverse data
Enjoy working and building relationships in multicultural matrix organization
Have strong written and verbal communication skills, able to clearly articulate and simplify complex topics