Senior Specialist Margin Assurance Job at Vodafone (Kinshasa)

Job Description

The Senior Specialist – Margin Assurance & Group Governance plays a critical role in safeguarding and enhancing profitability across GSM and Mobile Financial Services (MFS/Mobile Money). The role is responsible for ensuring the integrity, efficiency, governance, and control of end-to-end revenue streams, operational processes, and financial ecosystems across telecom and digital financial services. The position supports the Margin Assurance Manager in implementing robust governance frameworks, financial controls, operational assurance, and change management practices to detect, quantify, prevent revenue leakages, improve profitability, and strengthen business process governance across GSM and Mobile Money operations.

Job Responsibility

Monitor and analyze daily margin performance across GSM services including Voice, Data, SMS, VAS, and Interconnect
Validate tariffs, bundles, promotions, and pricing configurations for accuracy and compliance
Ensure proper revenue realization from usage, billing, rating, mediation, and invoice
Monitor usage trends and identify abnormal revenue behaviors impacting profitability
Perform daily reconciliation between network, mediation, billing, and financial systems
Identify and investigate revenue leakages, billing discrepancies, and operational anomalies
Support timely correction of identified GSM revenue assurance issues
Perform regular reconciliations across GSM transaction flows and operational systems
Investigate reconciliation breaks and aged exceptions
Track leakage incidents and ensure corrective/preventive actions are implemented
Analyze root causes of operational and system-related revenue losses
Ensure completeness and accuracy of CDR processing and billing integrity
Validate distributor, dealer, retailer, and interconnect partner settlements
Review commission calculations and payout accuracy
Ensure proper controls across partner settlement processes
Support optimization of GSM channel profitability and distribution controls
Validate implementation of approved tariffs, bundles, and commercial offers
Ensure compliance with pricing governance and approval workflows
Verify pre- and post-deployment accuracy of promotions and pricing changes
Detect unauthorized tariff changes and configuration deviations
Participate in UAT for GSM products, pricing updates, network changes, and system upgrades
Assess operational and financial impacts of GSM-related changes
Ensure all operational changes comply with governance and approval procedures
Monitor post-implementation performance and identify any revenue leakage risks
Maintain audit trails and change logs for GSM revenue-impacting activities
Monitor and analyze profitability across mobile money products and digital financial services
Ensure accurate revenue recognition across wallet transactions, transfers, cash-in/cash-out, merchant payments, and commissions
Review pricing structures, fees, commissions, and revenue-sharing models
Assess operational and financial impacts of new financial products and service changes
Design, document, and govern end-to-end Mobile Money operational processes
Establish and maintain standardized SOPs, controls, and governance frameworks
Identify process gaps, inefficiencies, and control weaknesses across Mobile Financial Services operations
Strengthen governance around agent management, merchant operations, settlements, and transaction monitoring
Drive control enhancements across Mobile Money operational workflows
Review agent, merchant, aggregator, and partner commission structures and payout processes
Review settlement controls and reconciliation frameworks across financial service ecosystems
Ensure financial controls are embedded within operational and settlement processes
Monitor sustainability and profitability of partner and ecosystem agreements
Strengthen governance over settlement risk management and financial exposure
Support governance of all revenue-impacting system, pricing, operational, and process changes
Ensure all Mobile Money and financial service changes follow formal governance and approval frameworks
Conduct impact assessments covering financial, operational, compliance, and control risks
Ensure traceability, auditability, and documentation of all governance activities and system changes
Lead continuous improvement initiatives across telecom and Mobile Money business processes
Align operational processes with financial control and risk management frameworks
Collaborate with Finance, IT, Commercial, Risk, Compliance, Operations, and Technology teams to strengthen governance
Provide strategic insights to improve profitability, operational efficiency, and process maturity
Support enterprise-wide governance initiatives related to revenue assurance and operational excellence
Develop governance dashboards and reports covering margin performance, leakage trends, control effectiveness, and process compliance
Support internal and external audits across Mobile Money operations
Ensure compliance with internal policies, telecom regulations, and financial service governance requirements
Maintain comprehensive audit trails for operational processes, transactions, reconciliations, and system changes
Deliver management reports and actionable recommendations to leadership teams

Requirements

Bachelor’s degree in finance, Accounting, Economics, Telecommunications, Engineering, Information Systems, or related field
3–5+ years of experience in Telecom Revenue Assurance, Mobile Money Operations, Financial Control, Audit, Governance, Business Process Management, or Change Management
Strong understanding of GSM revenue streams, billing systems, mediation, and Mobile Money platforms
Experience in reconciliation, process governance, and operational risk management
Experience supporting product launches, pricing updates, system upgrades, and operational transformations

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Senior Specialist Margin Assurance

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