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Senior Specialist, Luxe

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Airbnb

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Location:
India , Gurugram

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Category:
Hospitality and Tourism

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Job Responsibility:

  • Provide mentorship and assistance to Operation Specialists, enhancing the quality of service delivery and promoting professional development
  • Utilize expertise to identify opportunities for improvement in workflows and operations, driving efficiency and productivity gains
  • Take a proactive approach to problem-solving, addressing issues promptly and implementing innovative solutions to enhance operational effectiveness
  • Work closely with leads to assign daily work, monitoring queues in upwork and host/guest support cases
  • Lead the onboarding of new properties into the Luxe category, ensuring they align with brand, design, and experience criteria
  • Conduct interviews with Home Consultants and complete their onboarding process to ensure alignment with Luxe standards and expectations
  • Unblock onboarding-related challenges by closely collaborating with Market Managers and other cross-functional teams
  • Assess walkthrough reports to determine whether a property should pass or fail Luxe criteria, providing detailed reasoning and recommendations
  • Perform visual vetting of potential Luxe listings - assessing design aesthetics, property quality, and overall luxury appeal
  • Partner with stakeholders to improve vetting frameworks, visual standards, and design benchmarks
  • Act as a subject matter expert on Luxe design and brand positioning, ensuring consistency across all listings
  • Provide feedback and recommendations to refine property evaluation guidelines and Luxe onboarding processes
  • Mentor and coach Luxe Specialists on visual assessment and luxury experience standards
  • Identify and lead process improvement initiatives related to onboarding and quality assurance
  • Maintain strong collaboration across Luxe S&O, Product, and Design teams to enhance workflows and user experience
  • Participate in cross-functional reviews and calibration sessions with QA, Supervisors, and Leadership to ensure global alignment
  • Maintaining accurate and up to date contact information for the Home Consultants

Requirements:

  • Bachelor’s Degree or equivalent
  • 6–8 years of experience in a customer experience, operations, hospitality, or design-led environment
  • Background in design, hospitality, architecture, or luxury segment strongly preferred
  • Proven ability to evaluate properties for luxury standards — including visual and experiential vetting
  • Exceptional communication, collaboration, and stakeholder management skills
  • Proficiency in Google Sheets, dashboards, and data analysis for reporting and quality tracking
  • Strong attention to detail, aesthetic sensibility, and understanding of premium guest experience
  • Leadership and mentoring abilities with a focus on quality and continuous improvement
  • Experience working with Luxe listings or premium hospitality products will be a plus
What we offer:
  • bonus or incentives
  • one or more equity programs
  • Employee Travel Credits

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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