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The IT Demand function is responsible for transforming business needs into structured projects and managing the overall demand portfolio. This involves engaging with stakeholders to ensure the effective delivery of business, client, and IT strategies. By driving strategic planning and prioritisation, the role ensures optimal utilisation of technology resources to deliver maximum business value. The IT Demand function supports internal Business Units, Service Providers, and Clients by aligning initiatives with organisational objectives and enabling sustainable growth through technology.
Job Responsibility:
Manage the relationship with the business units/vendors & clients concerning new requirements (projects, system enhancement requests, availability, disaster recovery requirements, capacity requirements, etc.)
Manage a group of subject matter experts working with the business units & clients regarding their IT demands and IT deliveries
Develop, define, and implement the overall IT demand management structure & processes in agreement with the overall IT Strategy
To initiate, participate, and contribute (at a high level) to any ongoing business activity that will create substantial IT demand
Develop and maintain a project and enhancement roadmap aligned with business priority, IT capacity, technical dependencies, and ongoing project portfolio utilising Program Increment (PI)
Liaise with the stakeholders to shape and implement the demand management processes and regular liaison/relationship management interactions
Prepare and maintain a project portfolio view for upcoming projects with IT expenditure to facilitate decision-making
Ensures timely and accurate reporting of all IT demand-related issues to senior management and key stakeholders
Develop KPIs for Demand Management, dashboards, and regular reports to create transparency and track change requests and new demand.
Requirements:
A relevant 3-year Degree in a technical subject is essential
A minimum of 8-10 years of telecommunication experience is essential
A minimum of 3-5 years of experience in project management / Agile Methodology of larger IT projects
3-5 years of experience in release management and exposure to IT operations management, and good knowledge of IT governance processes.