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Senior Specialist Internal Communications is responsible for the management of employee communications process from development through to distribution, using a range of channels to ensure ease of access, clarity, consistency and transparency. This is a key position in the organisation which encompasses developing, maintaining and continually improving a proactive and effective internal communications plans and tactics to increase employee engagement and understanding. Emphasis is on the ability to be articulate, particularly with varying types of content for varying job levels in the organisation.
Job Responsibility:
To provide a communications consultancy and advisory service to various business units within the organisation
To manage internal campaigns from inception to completion – inclusive of message development and content packaging
Identify appropriate communication channels for specific campaigns
To support the execution of the Vodacom Internal Communications objectives
To assist in the management of communication channels and content calendar within Vodacom
To manage relationships with internal clients and stakeholders, regional coordinators, Opco leads, service providers and vendors
To write copy for various divisions and internal announcements as and when required
To copy write for various channels including email, social media, intranet, brochures/leaflets, and SMS
To compile and implement communication plans for various initiatives/campaigns
To collaborate with the events division to execute events and provide communication support for events
Collaborate closely with the Senior Manager: Proposition Communications to ensure internal communications strategies and campaigns are fully aligned with the broader brand, CBU, and marketing objectives
Support the operationalisation of integrated marketing and communications (IMC) strategies by translating external proposition communications into engaging internal narratives that drive employee understanding and advocacy
Act as a key liaison between Internal Communications and Brand/Marketing teams to ensure that all internal messaging reflects and amplifies Vodacom’s brand ambition and proposition priorities
Participate in joint planning sessions with the Proposition Communications team to align internal communications calendars, messaging, and campaign rollouts with external brand and marketing activities
Provide feedback and insights from internal audiences to the Proposition Communications team, helping to refine and improve the effectiveness of proposition-related communications
Assist in the development and internal launch of new propositions, ensuring that employees are equipped with the knowledge and tools to become brand ambassadors within their respective business units
Requirements:
Matric/Grade 12
3 year degree or diploma in either Communications, Journalism, PR Marketing or equivalent
5-8 years hands-on experience in internal communications
Sound understanding and knowledge of internal communication as part of the overall communications process
Content management
Branding knowledge
Project management/planning
Publishing
Understanding of marketing and communication principles
Intermediate or advanced computer literacy in Word
Outlook
PowerPoint presentations & design
Excel
Understand principles of communication
Proven ability to produce high quality, professional text and to flex tone of voice depending on topic or audience
Proven capability in acquiring good user-level skill on a wide range of tools that are used in the communications world
Data analytics skills - Proven ability to draw analyse data and draw insights
Ability to lead and handle a range of partners, at very different levels within the organisation, to achieve equally good outcomes
Demonstrate awareness of current trends and ability to adopt for internal communications
Ability to operate in complexity and manage ambiguity
Ability to negotiate with stakeholders while remaining professional and level-headed
Ability to be agile and responsive to emerging needs
What we offer:
Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies