Senior Specialist, Implementation

• Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end-to-end execution
• Assess and document customer needs and according implementation impacts on customers’ and MasterCard’s processing systems and platforms
• Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology
• Act as processing implementation advisor, to customers’ processing support staff. Provide guidance to execute all necessary processing implementation activities
• Define processing set-ups for Settlement / Funds transfer, Interchange, billing and other processing related areas in accordance with MasterCard’s processing standards, specifications and rules
• Execute extensive and comprehensive initial end-to-end processing system impact analyses
• Handle multiple key customer processing implementation projects in parallel, including key implementations (key customers, key markets, key services / products)
• Define, create, maintain and document standard and non-standard key customer processing implementation processes
• Provide training to CIS organization, other MasterCard organizations and the customer

• Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Engineering or Business or equivalent work experience
• Seven to ten years of “Information Technology” system knowledge, with strong understanding of network technology, applications, and project management
• Strong payment transaction processing and industry business principles knowledge
• Strong understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles
• Strong understanding of the 4 party model and the full transaction lifecycle for MasterCard brands
• Candidates must have experience in providing expert solutions support for complex sales opportunities
• Must be self-sufficient and able to make the most of opportunities and maintain self-discipline despite setbacks
• Must possess familiarity and actual execution experience with standard project management methodologies, practices, and tools
• Must have strong command of the technology and its strategic importance to the customers
• Must be a fast thinker - able to probe for opportunities as well as assess the strengths and weaknesses of the value propositions
• Must be comfortable working in a US financial services culture
• Must be able to manage executive level decision makers in a multinational, multicultural environment and must be comfortable working in a US financial services culture
• Interact well with the customer, Sr. and Executive management
• Candidate must be fluent in Portuguese and English
• Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
• Strong project management skills
• Ability to lead matrix organizations and cross functional teams

Spanish would be a plus