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At Vestwell, our people make all the difference. As we continue to scale, we are looking to add a Senior Specialist to join our Billing team, within the Finance department. As a Senior Specialist in the Billing Team, you will play a critical role in supporting end-to-end billing operations for advisors and external partners. You bring strong attention to detail and accountability to managing billing activities, ensuring accuracy across statements and payments while helping maintain the financial health of the business. You are comfortable working cross-functionally with internal teams and external partners, proactively resolving issues, and communicating clearly to keep processes moving. You take ownership of your work, contribute to close and reconciliation activities, and look for opportunities to improve and scale processes through better controls, automation, and system enhancements.
Job Responsibility:
Perform end-to-end billing tasks for external partners including reviewing contracts and fee documentation, setting up and maintaining partners’ profiles in internal systems, managing statements generation, and processing payments
Prepare, review, and distribute statements, ensuring accuracy, completeness, and alignment with contractual terms
Investigate and resolve fee discrepancies, including corrections, adjustments, and address root causes to prevent recurring issues
Process payments, maintain records and resolve returned or failed payments
Serve as the primary point of contact for external partners’ inquiries, coordinate internal response, and close the loop with clear communication
Participate in month-end, quarter-end, and year-end close processes, including reconciliations and audit support
Contribute to the implementation and enhancement of billing systems, processes, and controls to improve accuracy, efficiency, and scalability
Requirements:
Bachelor’s degree in Finance, Accounting, or a related field
3-5 years of experience in billing, accounts receivable, or finance operations
Strong external relationship management
Proficiency in Excel
Excellent communication skills, both written and verbal
Ability to work independently and as part of a team
Attention to detail and commitment to accuracy
What we offer:
Competitive health coverage
Generous vacation offering
Hybrid office policy
Great 401(k) plan
Employee Wellbeing Committee
New hire equity in the Company
Eligibility to participate in the Company Bonus Pool