Senior Specialist, Experience Strategy

• E2E: Participate from early discovery of the problem space through MVP definition, identifying customer needs, uncovering the right problems to solve, defining future opportunities, and crafting clear value proposition and visions for Mastercard’s New Product development portfolios
• Actionability: Translate insights into actionable recommendations that inform product roadmaps, MVP definitions, and prioritization frameworks before the development phase
• Trends curation: Support the exploration of behavioral, experience, and technology trends to inform strategic thinking and outcomes
• Foresights: Help to identify, track, and analyze societal, behavioral, consumer and landscape trends to develop strategic foresights
• Framing: Contribute to the definition and framing of problem statements and strategic opportunities to guide product and experience development
• Innovation Stewardship: Support in guiding teams through the design thinking process by continuously refining, adapting, and anticipating our approach to de-risk early-stage product development and drive informed decision-making
• Facilitation: Assist in designing and facilitating collaborative cross-disciplinary workshops to drive alignment, ideation, and/or prioritization
• Narratives: Contribute to the development of compelling narratives and be comfortable presenting to a wide range of stakeholders
• Structured: Able to manage your priorities and timelines across multiple locations/time zones
• Growth: Embrace new challenges and have a desire to develop as a strategist and learn new skills
• Capability: Contribute to the Customer Experience & Design community and support efforts to broaden and mature the understanding of Experience Strategy as a discipline
• Occasional travel may be required

• Bachelor’s in design, Business, Economics, Psychology, Marketing, Digital Media, Multimedia, Computer Science, Mathematics, Geography, or a related field or working experience equivalence
• Experienced in strategy, product strategy, innovation consulting, services design, or related Design Thinking field
• Demonstrates the ability to synthesize complex qualitative and quantitative data into insights, implications, and strategic recommendations, that impact product experience and business decisions
• Great facilitation and communication skills with experience in shaping and facilitating design thinking workshops to achieve focused objectives
• Understanding of product development, including MVP scoping, roadmap prioritization, and strategic planning processes
• Familiar with different experience strategy frameworks and able to identify the appropriate methodologies and framework to apply on projects
• Familiarity with user research methodologies and the ability to collaborate effectively with research teams
• Has the ability to work effectively in fast-paced, rapidly evolving, and ambiguous environments with multiple stakeholders
• Curious about cultural and technological trends, innovation, CX & Design, and experience-based thinking
• Is a collaborative and inclusive team player able to work with cross functional teams across multiple disciplines
• Curious about the global evolution of customer and consumer experiences in the world of payments, digital identity, consumer loyalty, and beyond
• An effective communicator and are able to articulate complex concepts clearly and persuasively to audiences
• Experience working with a B2B2C business ecosystem

Excited about improving the world through “doing well by doing good.”

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement