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Senior Specialist, Experience Researcher

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Mastercard

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Location:
India , Pune

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Experience Researcher is a key member of the team who is responsible for helping to define, shape and test strategies and great experiences for our customers and consumers.

Job Responsibility:

  • Participate in all phases of the research, strategy, and design process—from framing the problem and defining the design target to envisioning the future state experience and validating concepts
  • Develop and execute research approaches using a range of qualitative and quantitative methods, critically evaluating processes and applying statistical analysis where appropriate
  • Conduct generative and evaluative research, including drafting screeners, discussion guides, and surveys
  • moderate in-person and remote sessions
  • and collaborate with third-party vendors when needed
  • Apply critical thinking to synthesize findings, identify patterns and themes, and translate them into compelling insights and implications for product teams
  • Deliver insights at various stages of the product lifecycle to inform strategy and design decisions that lead to best-in-class experiences
  • Present key takeaways to stakeholders and confidently field questions during readouts
  • Guide research planning across teams, helping shape roadmaps and priorities based on user and business impact
  • Collaborate on experimentation frameworks (e.g., A/B testing, usability testing, cohort analysis) and integrate UX research with data analytics to inform product and business decisions
  • Ensure ethical research practices and data privacy standards are upheld across all initiatives
  • Contribute to the development of research best practices and mentor less experienced researchers

Requirements:

  • Years of experience in UX research, data analytics, or a related field, preferably in a product-led or digital environment
  • Strong expertise in qualitative and quantitative research methods (e.g., usability testing, interviews, surveys, ethnography) and experience conducting or supporting A/B tests and experimental design
  • Proficiency in analytics tools such as DOMO, Mixpanel, Amplitude, Tableau, Excel, or similar BI platforms
  • Demonstrated ability to translate complex data and research findings into clear, compelling narratives using strong oral and written communication skills
  • Familiarity with Design Thinking methodologies and experience applying them in cross-functional product teams
  • A strategic mindset with the ability to influence stakeholders at all levels and align research with business and customer needs
  • Experience leading cross-functional initiatives and presenting to senior leadership
  • A collaborative, inclusive approach to teamwork and a passion for mentoring others
  • Comfort balancing short-term delivery with long-term research planning
  • Curiosity and enthusiasm for evolving global consumer experiences in areas like payments, small business, digital identity, and loyalty
  • Strategic mindset with the ability to influence at all levels of the organization
  • Experience leading cross-functional initiatives and presenting to senior leadership
  • Comfortable balancing short-term delivery with long-term research planning
  • Passion for understanding user behavior and turning insight into measurable outcomes

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
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