CrawlJobs Logo
Vodafone Logo Vodafone · IT - Software Development

Senior Specialist Data Science and Predictive Care

Congo, the Democratic Republic of the, Kinshasa · Job Posted June 09, 2026
Apply Position
Job Link Share

Job Description

The Senior Specialist Data Science & Predictive Care leads data-driven transformation in Vodacom's Customer Operations using advanced analytics and AI insights. The role employs data science, machine learning, and customer analytics to enhance customer experience, reduce inefficiencies, predict behaviors, spot anomalies, and enable initiative-taking service resolution. The specialist converts operational and customer data into actionable insights, predictive recommendations, automation, and intelligent decision-making to support Customer Operations.

Job Responsibility

  • Create predictive models to forecast customer actions, churn, repeat calls, fraud, and service issues
  • Build machine learning frameworks for proactive customer care
  • Design segmentation models for personalized engagement
  • Develop anomaly detection for monitoring and fraud management
  • Use statistical and AI methods to pinpoint root causes of customer pain and inefficiency
  • Support Generative AI and LLM applications in customer operations
  • Develop scoring and recommendation engines to boost engagement and decisions
  • Drive proactive customer care initiatives through real-time analytics and predictive intelligence
  • Identify customer issues before escalation and recommend preventive actions
  • Enable intelligent customer treatment strategies based on behavioral and operational insights
  • Support real-time event-based customer engagement and service recovery mechanisms
  • Contribute to intelligent call routing and customer prioritization capabilities
  • Develop customer health indicators and early warning systems for quality service monitoring
  • Collaborate with Customer Experience teams to improve journey performance and customer satisfaction
  • Develop advanced dashboards and analytical reports supporting operational and strategic decision-making
  • Enable data-driven business decisions through actionable insights and trend analysis
  • Automate reporting processes and improve visibility of operational KPIs
  • Conduct deep-dive analysis on customer experience, service performance, and operational efficiency
  • Provide monthly, quarterly, and annual analytical performance reports
  • Monitor business trends impacting customer operations and service delivery
  • Support the adoption of AI, Data Science, and Predictive Analytics capabilities across COPS
  • Identify innovation opportunities leveraging AI, automation, and advanced analytics
  • Collaborate with Technology, Digital, and Data teams to operationalize AI initiatives
  • Ensure alignment with Vodacom AI governance, data privacy, and security policies
  • Support deployment and monitoring predictive and AI-driven solutions
  • Contribute to the development and enhancement of Customer 360 capabilities
  • Support integration of multiple data sources for unified customer intelligence
  • Collaborate with Technology teams on APIs, data pipelines, and analytical architectures
  • Ensure data consistency, reliability, and accessibility for analytical consumption

Requirements

  • Master's degree in data science, Statistics, Computer Science, Mathematics, Engineering, Information Systems, or related field
  • 4-6 years of experience in Data Analytics, Data Science, Predictive Analytics, Business Intelligence, or Customer Operations Analytics
  • Experience in telecom industry is highly desirable
  • Experience working with large datasets and operational analytics
  • Exposure to AI, Machine Learning, Predictive Care, or Generative AI initiatives is an advantage
  • Experience working with cross-functional business and technology teams essential
Vodafone - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Specialist Data Science and Predictive Care

8 matching positions

Software Development Senior Specialist Advisor

The Software Development Senior Specialist Advisor role involves designing and i...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years’ experience using Python-based AI systems
  • 8+ years hands-on experience with GenAI (LLMs, RAG, embeddings, prompt engineering)
  • Experience with traditional ML (classification, regression, NLP, time-series)
  • Full-stack experience (API design + UI integration) - 5+ Years
  • Azure cloud experience (Azure ML, Azure OpenAI, Functions, AKS) - 5+ Years
  • Experience working in regulated or compliance-heavy domains
  • Comfortable working with subject-matter experts
  • Strong learning mindset and adaptability
  • Experience building production AI systems, not just prototypes
  • Ability to explain AI decisions to non-technical stakeholders
Job Responsibility
Job Responsibility
  • Design and implement agent-based AI workflows for different domains such as: healthcare use cases (clinical assistants, triage agents, care pathway optimization, RCM automation)
  • Design agentic AI architectures for manufacturing workflows
  • Build multi-agent financial AI systems (analysis agents, compliance agents, advisory agents)
  • Implement RAG over financial documents, policies, contracts, and filings
  • Build LLM-powered systems (RAG, tool-calling agents, multi-agent orchestration)
  • Develop classical ML models (risk scoring, prediction, clustering, anomaly detection)
  • Implement HIPAA aware AI architectures with auditability and traceability
  • Implement GenAI systems using RAG over CRM, customer data, and content
  • Build full-stack applications (Python APIs, AI services, UI dashboards)
  • Integrate with EHRs, data lakes, and healthcare systems (FHIR/HL7 exposure preferred)
Read More
Arrow Right

Software Development Senior Specialist Advisor

The Software Development Senior Specialist Advisor role at NTT DATA involves des...
Location
Location
Canada , Toronto
Salary
Salary:
122648.00 - 283906.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years’ experience using Python-based AI systems
  • 8+ years hands-on experience with GenAI (LLMs, RAG, embeddings, prompt engineering)
  • Experience with traditional ML (classification, regression, NLP, time-series)
  • Full-stack experience (API design + UI integration) - 5+ Years
  • Azure cloud experience (Azure ML, Azure OpenAI, Functions, AKS) - 5+ Years
  • Experience working in regulated or compliance-heavy domains
  • Comfortable working with subject-matter experts
  • Strong learning mindset and adaptability
  • Experience building production AI systems, not just prototypes
  • Ability to explain AI decisions to non-technical stakeholders
Job Responsibility
Job Responsibility
  • Design and implement agent-based AI workflows for different domains such as healthcare use cases (clinical assistants, triage agents, care pathway optimization, RCM automation)
  • Design agentic AI architectures for manufacturing workflows
  • Build multi-agent financial AI systems (analysis agents, compliance agents, advisory agents)
  • Implement RAG over financial documents, policies, contracts, and filings
  • Build LLM-powered systems (RAG, tool-calling agents, multi-agent orchestration)
  • Develop classical ML models (risk scoring, prediction, clustering, anomaly detection)
  • Implement HIPAA aware AI architectures with auditability and traceability
  • Implement GenAI systems using RAG over CRM, customer data, and content
  • Build full-stack applications (Python APIs, AI services, UI dashboards)
  • Integrate with EHRs, data lakes, and healthcare systems (FHIR/HL7 exposure preferred)
What we offer
What we offer
  • medical, dental, and vision insurance
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
  • additional voluntary or legally-required benefits
Read More
Arrow Right
New

Domain Transformation Lead (Business-Technology) - Health Plan / Payer

The Technical Product Manager (TPM) II serves as a strategic bridge between busi...
Location
Location
United States , Los Angeles
Salary
Salary:
121056.00 - 199742.00 USD / Year
lacare.org Logo
L.A. Care Health Plan
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science or Related Field
  • At least 6 years of experience in a health plan, payer organization and/or health system, ideally as a Technical Product Management or similar role that bridges the business and IT
  • Experience in at least one of the following healthcare domains: Customer Engagement / Front Office Operations
  • Health Services Delivery & Quality Oversight
  • Provider Network Operations / Data
  • Finance / Claims / HR / Compliance Enablement
  • Proven experience translating business needs into clear problem statements that enable technically ready requirements for IT and development teams
  • Experience delivering enterprise digital solutions that improve member and provider experience, operational efficiency, and maintain regulatory compliance
  • Experience with agile product management frameworks, backlog prioritization, sprint planning and related tools, including prior exposure to health plans or health system digital solutions
  • Experience collaborating with cross-functional business and IT teams to drive enterprise solution delivery and ensure alignment with organizational priorities
Job Responsibility
Job Responsibility
  • Collaborates with stakeholders to define the product vision, solution intent, scope, and roadmap within the assigned domain cluster, ensuring initiatives are aligned with strategic objectives, measurable business outcomes, and consistent value delivery across related business functions
  • Leads the creation of clear problem statements and desired outcomes from complex business needs within the domain cluster, enabling technically ready requirements for IT and development teams
  • Ensures requirements are accurate, complete, timely, and aligned with defined success metrics to support cluster-level product strategy
  • Collaborates with business and IT stakeholders and to ensure solutions meet the business intent of the cluster and align with reference architecture and governance standards
  • Evaluates technical dependencies and trade-offs within the cluster and ensures requirements are technically ready
  • Supports backlog prioritization with Business Owners for initiatives within the cluster, participates in sprint planning and review sessions, and facilitates alignment to support successful execution of cluster-level initiatives
  • Participates in solution delivery activities to ensure alignment with business intent, success metrics, and regulatory requirements
  • Monitors product performance within the domain, identifies improvement opportunities, and leverages data and analytics to validate outcomes and inform enhancements
  • Collaborates with IT and business partners to ensure solutions within the domain comply with Health Insurance Portability and Accountability Act (HIPAA), Centers for Medicare and Medicaid Services (CMS), Department of Health Care Services (DHCS), and other relevant regulatory requirements
  • Partners with business owners, leaders, and subject matter experts (SMEs) to ensure technology delivery aligns with domain initiatives
What we offer
What we offer
  • Paid Time Off (PTO)
  • Tuition Reimbursement
  • Retirement Plans
  • Medical, Dental and Vision
  • Wellness Program
  • Volunteer Time Off (VTO)
  • Fulltime
Read More
Arrow Right
New

Payroll Specialist

We are looking for a Payroll Specialist to support a non-profit organization in ...
Location
Location
United States , Adelanto
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3 years of experience in payroll administration, including full-cycle payroll processing
  • Hands-on experience with ADP Workforce Now in a payroll setting
  • Working knowledge of Paychex or similar third-party payroll processing platforms
  • Ability to prepare payroll journal entries with strong attention to detail and accuracy
  • Familiarity with payroll compliance practices and retirement-related payroll reporting, including exposure to CalPERS processes
  • Proven ability to work independently and manage priorities with minimal supervision
  • Strong organizational, problem-solving, and communication skills
  • Availability to support a long-term contract assignment with a hybrid schedule, including limited onsite work in Adelanto, California
Job Responsibility
Job Responsibility
  • Manage end-to-end payroll activities for regular payroll cycles, ensuring accuracy, timeliness, and compliance with established practices
  • Process payroll information using ADP Workforce Now and coordinate payroll submission through a third-party provider, including Paychex
  • Review earnings, deductions, and payroll changes to confirm that employee compensation is calculated correctly
  • Prepare and record payroll-related journal entries and support accurate reconciliation of payroll data within financial records
  • Handle payroll items related to retirement reporting, including work involving CalPERS-related payroll considerations
  • Investigate payroll discrepancies, resolve issues efficiently, and respond to payroll questions from internal stakeholders
  • Maintain organized payroll documentation and support reporting needs associated with payroll operations
  • Contribute to payroll continuity in a hybrid work environment, including occasional onsite support as needed
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right
New

Asbestos Surveyor

Are you a freelance asbestos surveyor who currently works a few days a week and ...
Location
Location
United Kingdom , Carlisle
Salary
Salary:
250.00 - 270.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
July 07, 2026
Flip Icon
Requirements
Requirements
  • BOHS P402 (or RSPH equivalent) qualified asbestos surveyor
  • around 2 to 3 years of post-qualification experience
  • strong, proven background in conducting commercial management and refurbishment surveys
  • based within the North West or Cumbria region
  • provide your own reliable transportation, survey toolkit, and essential PPE
Job Responsibility
Job Responsibility
  • Conducting commercial management and refurbishment surveys across a variety of sites
  • Handling ad-hoc project work, which regularly includes contracts for major infrastructure clients such as Network Rail
  • Managing your schedule flexibly to take on available days that fit around your existing commitments
What we offer
What we offer
  • full expenses
  • accommodation
  • hotels/accommodation paid directly if away from home
  • Parttime
Read More
Arrow Right
New

IMACD Data Centre Engineer

ONNEC builds, supports and optimises the IT infrastructure, networks and connect...
Location
Location
Switzerland , Zurich
Salary
Salary:
75000.00 - 95000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Be able to work on multiple client sites across allocated regions
  • Be available for out of hours working, being part of an on-call rota to include weekends and evenings as business demands
  • Work the following hours: Monday to Friday a mixture of shifts including 07:00 - 16:00 and 12:00 - 21:00 (Shift Rota) - Weekday overtime and Weekend working as required
  • Understanding of Spoken and Written German Language is required
  • Tier 1 data‑centre experience
  • Proven experience working on-site in a live data‑centre environment
  • Familiar with DC access controls, change management, and working under data‑centre standards
  • Server hardware experience
  • Hands‑on rack and stack of physical servers
  • Power cabling (A/B feeds), basic hardware troubleshooting, server swaps
Job Responsibility
Job Responsibility
  • Monitor the client’s ticket system and ensure tickets are assigned and completed within SLA
  • Audit and document existing cabling installations
  • Audit and document desktop configuration, including patching and power, for existing and proposed user locations
  • Compile patching schedules as required
  • Utilise Cable Management Software as required for patching planning
  • Power down and disconnect all desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection
  • IMAC-D of all desktop equipment including any peripherals
  • Carry Out Data Wiping activities by use of Software tools
  • Carry out all types of patching / jumpering including all types of voice & data, copper & fibre
  • Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers
  • Fulltime
Read More
Arrow Right
New

Asbestos Surveyor Or Analyst

A significant new contract opportunity for asbestos professionals in the Southam...
Location
Location
United Kingdom , Southampton
Salary
Salary:
240.00 - 260.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
July 03, 2026
Flip Icon
Requirements
Requirements
  • BOHS P403 & P404
  • practical experience in air monitoring
  • BOHS P402 or equivalent
  • proficiency in surveying
  • ability to commit to full 9-month contract
  • driving licence
  • GCSE
Job Responsibility
Job Responsibility
  • Conducting perimeter air monitoring (background and reassurance tests)
  • undertaking asbestos surveying duties as directed by project lead
What we offer
What we offer
  • Job security: confirmed contract for at least 9 months
  • predictable schedule: 8 AM to 4 PM working day with weekends off
  • no travel: role based entirely at one Southampton location
  • focused role within a large structured project
  • Fulltime
Read More
Arrow Right
New

Dispatch Specialist

This position will provide support to the Transportation Department in coordinat...
Location
Location
United States , Bullhead City
Salary
Salary:
Not provided
dotfoods.com Logo
Dot Foods
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma, General Equivalency Degree, or relevant work experience
  • Ability to think critically and make independent decisions
  • Computer skills, including knowledge of Microsoft Office programs
  • Ability to multi-task and work in a fast-paced environment
Job Responsibility
Job Responsibility
  • Provide excellent customer service to both internal and external customers
  • Schedule appointments with customers via phone, email, or web-based formats
  • Communicate with drivers on schedules and work assignments
  • Work with multiple departments and manage a diverse and hectic workload
  • Apply lean thinking and tools to identify and eliminate waste in all areas of the position
What we offer
What we offer
  • Competitive compensation package, including bonuses for successful performance
  • Extensive benefits including medical, dental, 401k, and profit-sharing
  • Significant advancement opportunities
  • Fulltime
Read More
Arrow Right