CrawlJobs Logo
Hootsuite Logo Hootsuite · IT - Administration

Senior Specialist, Customer Assurance

Canada, Vancouver 78400.00 - 109800.00 CAD / Year · Job Posted March 21, 2026
Apply Position
Job Link Share

Job Description

We’re looking for a Senior Specialist, Customer Assurance to help us manage and continuously improve our Customer Assurance program. This role supports our Global New Business (GNB) and Customer & Expansion (C&E) teams to address security, privacy, AI, and compliance review requests from our global customers. You will leverage security and privacy certifications, audit reports, technical documentation, AI-driven automation tools, and knowledge acquired from working alongside Hootsuite’s Security, Legal, Product and Privacy Teams to demonstrate the strength and reliability of our security, privacy, AI governance practices and processes.

Job Responsibility

  • Communicate directly with internal stakeholders and external customers to understand and address their security, privacy, AI, and compliance concerns, acting as the primary point of contact on these matters for Hootsuite’s GNB and C&E Teams
  • Collaborate on the security, privacy and AI support process and build strong relationships with teams across the organization (e.g., Sales, Security, Privacy, Product and Technology, Legal), sharing best practices and learnings on what customers need to ensure they’re protected
  • Coordinate, qualify and prioritize a high volume queue of customer assurance review requests
  • Accountable for the accurate completion of customer assurance reviews (e.g., questionnaires) and similar customer requests (e.g., contracts) within tight deadlines
  • Provide expertise and support with RFPs (and similar documents) for Hootsuite’s GNB and C&E Teams
  • Maintain and further develop the capabilities of an AI-driven response automation tool and customer facing Trust Center to aid in driving process and response efficiency
  • Facilitate regular enablement sessions and knowledge sharing to update GNB and C&E teams on new security, privacy and AI support, processes and collateral
  • Manage Salesforce and other reports (e.g., Trust Center reports) that track Customer Assurance program metrics
  • share key data insights with stakeholders on successes, failure points and key learnings from customer review requests
  • Oversee the maintenance of security, privacy and AI collateral and certifications including Trust Center, CAIQ, SIG , etc
  • Build and manage templates and libraries to ensure content is standardized, reusable, and easily accessible
  • Identify areas to optimize and improve processes for handling incoming requests from internal and external parties
  • Perform other related duties as assigned

Requirements

  • Demonstrated years of experience in a security, privacy, customer assurance, or compliance related role (e.g., Security Specialist, Security Support Specialist, Privacy Specialist, GRC Specialist, Information Security or Compliance Auditor) and/or relevant experience in SaaS or technology industry
  • Bachelor’s degree or equivalent industry experience
  • Previous experience leading a high volume support request queue
  • Working knowledge of content management or content automation systems
  • Solid understanding of information security, privacy, risk, and compliance
  • Ability to work within tight deadlines and under pressure
  • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver result
  • Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Accountability: holds self and others accountable to meet commitments
  • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs
  • Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished

Nice to have

  • Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked
  • Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t
  • Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity
  • Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information
  • Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result
  • Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively
  • Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals
  • Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes
  • Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected

What we offer

  • Canadian Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program and more! Hootsuite provides a group RRSP plan with a company match of up to 4% of base salary. Benefits are available to permanent employees who meet minimum hours requirements without a waiting period
  • US Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, and life/disability insurances. Hootsuite also offers a 401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program and more! Benefits are available to employees who meet minimum hours requirements without a waiting period
  • Global Parental Leave. All permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of 12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations
Hootsuite - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Senior Specialist, Customer Assurance

8 matching positions

Senior Specialist, Customer Assurance

We’re looking for a Senior Specialist, Customer Assurance to help us manage and ...
Location
Location
Canada , Vancouver
Salary
Salary:
78400.00 - 109800.00 CAD / Year
hootsuite.com Logo
Hootsuite
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated years of experience in a security, privacy, customer assurance, or compliance related role (e.g., Security Specialist, Security Support Specialist, Privacy Specialist, GRC Specialist, Information Security or Compliance Auditor) and/or relevant experience in SaaS or technology industry
  • Bachelor’s degree or equivalent industry experience
  • Previous experience leading a high volume support request queue
  • Working knowledge of content management or content automation systems
  • Solid understanding of information security, privacy, risk, and compliance
  • Ability to work within tight deadlines and under pressure
  • Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver result
  • Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Accountability: holds self and others accountable to meet commitments
Job Responsibility
Job Responsibility
  • Communicate directly with internal stakeholders and external customers to understand and address their security, privacy, AI, and compliance concerns, acting as the primary point of contact on these matters for Hootsuite’s GNB and C&E Teams
  • Collaborate on the security, privacy and AI support process and build strong relationships with teams across the organization (e.g., Sales, Security, Privacy, Product and Technology, Legal), sharing best practices and learnings on what customers need to ensure they’re protected
  • Coordinate, qualify and prioritize a high volume queue of customer assurance review requests
  • Accountable for the accurate completion of customer assurance reviews (e.g., questionnaires) and similar customer requests (e.g., contracts) within tight deadlines
  • Provide expertise and support with RFPs (and similar documents) for Hootsuite’s GNB and C&E Teams
  • Maintain and further develop the capabilities of an AI-driven response automation tool and customer facing Trust Center to aid in driving process and response efficiency
  • Facilitate regular enablement sessions and knowledge sharing to update GNB and C&E teams on new security, privacy and AI support, processes and collateral
  • Manage Salesforce and other reports (e.g., Trust Center reports) that track Customer Assurance program metrics
  • share key data insights with stakeholders on successes, failure points and key learnings from customer review requests
  • Oversee the maintenance of security, privacy and AI collateral and certifications including Trust Center, CAIQ, SIG , etc
What we offer
What we offer
  • Canadian Benefits: health insurance including medical, dental, vision, life/disability insurances
  • Employee and Family Assistance Program
  • group RRSP plan with a company match of up to 4% of base salary
  • US Benefits: health insurance including medical, dental, vision, and life/disability insurances
  • 401k Plan with a company match (up to 4% of base salary)
  • Employee and Family Assistance Program
  • Global Parental Leave: 26 weeks of full and partially paid leave for eligible employees
  • Fulltime
Read More
Arrow Right

Senior Specialist – Quality Assurance

The QA Specialist will work in projects related to Adobe Campaign, Adobe Experie...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
https://www.circlek.com Logo
Circle K
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree required
  • Master’s degree preferred (MBA/MS Computer Science/M.Tech Computer Science, etc.)
  • Overall 5-7 years of relevant experience in QA domain with Adobe Campaign Classic, AJO, CDP, AEP
  • Relevant working experience in a communication platform or MarTech stack
  • Adobe certifications preferred
  • Ability to program in HTML/CSS/JavaScript
  • Ability to write & understand complex SQL queries
  • Understanding of Email, SMS, PUSH, including responsive design principles, templating, and data schemas
  • Deep knowledge of email marketing principles including responsive design and familiarity with cross-client rendering issues & test practices across email clients. (e.g. Gmail, Outlook, Yahoo, etc)
Job Responsibility
Job Responsibility
  • Design and execute comprehensive test plans for campaigns, workflows, segments and real-time journeys across Adobe Campaign Classic, AJO and AEP environments
  • Validate campaign configurations, personalization logic and dynamic content rendering across email, SMS, and in-app channels in ACC/AJO/CDP
  • Conduct end to end testing of customer journeys in AJO, ensuring triggers, conditions and touchpoints behave as expected based on customer behavior and profile data
  • Validate schema configurations, data sets and event configurations in ACC/AEP/AJO
  • Run rendering tests across major email clients (e.g. Outlook, Gmail, Yahoo) and devices (desktop, tablet, mobile) using tools like Email on Acid, Litmus, etc to ensure consistent cross=platform customer experiences
  • Validate UTM parameters and tracking links for proper analytics attribution and campaign performance monitoring. Review email design elements to ensure they align with standards and testing all hyperlinks, CTAs to ensure they lead to the intended destinations
  • Ensure compliance with internal QA standards, marketing governance policies and data privacy regulations
  • Collaborate with Stakeholders to plan test schedules & strategies in accordance with project scope or delivery dates
  • Documenting any issues identified during the QA process and regularly optimizing the QA checklist
  • Manage and optimize data processes, conducting knowledge share sessions within the team so as to ensure 100% quality and avoiding redundancy of internal errors
Read More
Arrow Right

Senior Assurance Engineer (Cybersecurity Specialist 3)

M.C. Dean is seeking a Senior Information Assurance (IA) Engineer to provide cyb...
Location
Location
Germany , Wiesbaden
Salary
Salary:
Not provided
mcdean.com Logo
M.C. Dean, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • U.S. Citizenship
  • Active Secret clearance
  • DCWF Work Role 722 Advanced level approved certification per DODM 8140.03
  • Extensive DoD Risk Management Framework (RMF) experience including ATO package management
  • Experience with Cyber Operational Readiness Assessment (CORA) process
  • Proficiency with eMASS (Enterprise Mission Assurance Support Service)
  • Deep knowledge of Federal IA regulations (FISMA, NIST SP 800-53)
  • Knowledge of DoD IA directives (DoDI 8500.01, DODM 8140.03) and Army IA policies
Job Responsibility
Job Responsibility
  • Serve as the ISSO function for contract-supported systems and enclaves
  • Execute and manage the DoD Risk Management Framework (RMF) including Authorization to Operate (ATO) packages
  • Conduct and support Cyber Operational Readiness Assessments (CORA) per Army requirements
  • Manage eMASS records, POA&Ms, and continuous monitoring activities
  • Ensure compliance with Federal, DoD, and Army IA regulations and policies
  • Advise the Program Manager and government customers on IA risks, vulnerabilities, and mitigation strategies
  • Coordinate with ARCYBER, NETCOM, and garrison IMOs on cybersecurity activities
  • Develop and maintain IA documentation including SSPs, risk assessments, and CONOPs
  • Maintain DCWF 722 Advanced certification currency per DODM 8140.03
What we offer
What we offer
  • Collaborative team inspired by engineering and innovation
  • Opportunity to lead and build a business with support of an industry-leading firm
  • Investment in skills and expertise through professional and technical training programs including leadership training and tuition reimbursement
  • Open and transparent communication with senior leadership and local office management
Read More
Arrow Right

Business Assurance Senior Analytical & Automation Specialist

We are seeking an experienced analytical and automation specialist to join our B...
Location
Location
Albania , Tirane
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong analytical skills with proven experience in data analysis using SQL and BI tools
  • Technical expertise in risk and margin assurance, automation, and control development
  • Knowledge of telecommunications processes and IT systems
  • Excellent communication skills and ability to collaborate with international teams
  • Minimum 2 years’ experience, including 1 year in a similar role
  • Proficiency in English (B2) and Italian (B2)
  • University degree in IT or statistics preferred
Job Responsibility
Job Responsibility
  • Develop and manage automated second-line controls to detect and prevent errors in customer accounts, billing, and service usage
  • Perform data analytics for root cause analysis and communicate risk mitigation strategies to senior stakeholders
  • Partner with first-line teams to resolve leakage issues and design effective controls
  • Acquire and maintain data sources, ensuring accuracy and reliability for analysis
  • Drive automation initiatives, process improvements, and standardisation of reconciliation practices
  • Create dashboards and reports to provide actionable insights and trend analysis
What we offer
What we offer
  • Opportunity to work on cutting-edge automation and analytics projects within a global organisation
  • Exposure to cross-functional collaboration and international teams
  • Career growth in a dynamic and innovative environment
  • Access to learning resources and continuous development programmes
  • Fulltime
Read More
Arrow Right

Area Sales Specialist (Senior Living, Ohio)

The Sales Specialist will support the Regional Director of Sales, Regional Direc...
Location
Location
United States , Columbus
Salary
Salary:
80000.00 - 90000.00 USD / Year
rittenhousevillages.com Logo
Rittenhouse Village At Michigan City
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Business Administration, Public Relations/Communications, Marketing or related field
  • At least one year of experience in multi-community/regional sales manager role with supervisory experience
Job Responsibility
Job Responsibility
  • Responsible for census development through working support at the community level
  • Meets monthly sales productivity and move in expectations
  • Manage lead database through accurate data entry, report utilization, periodic database clean up, etc
  • Review key reports and trends and analyze to develop strategies
  • Understands key services and amenities along with levels of care/programs provided at the community
  • Complete daily internal sales activities by effectively converting inquiry calls to appointments, conducting quality tours with prospects and families
  • Contact prospects and families via phone, email, mail
  • Distribute approved written marketing communication including notes, newsletters, promotional flyers, invitations and brochures as part of the sales process
  • Provide accurate customer information, pricing, incentive information, and other information regarding new deposits to ED, BOM and community team in a timely basis for lease preparations
  • Ensure the community property and team members provide an outstanding first impression for prospects
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Life insurance
  • Disability insurance
  • Paid time off
  • Paid holidays
  • 401(k) plan with company match
  • Employee Assistance Program
  • Accident insurance policies
  • Fulltime
Read More
Arrow Right

Partner Assurance Specialist

We are seeking a Partner Assurance professional who will assure the performance ...
Location
Location
Hungary
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced in partner, supplier, or relationship performance management within a complex organisation
  • Confident working with contracts, SLAs, and governance frameworks, with a strong attention to detail
  • Comfortable using data, dashboards, and performance insights to inform decisions and influence stakeholders
  • A collaborative communicator who can engage partners and senior stakeholders without direct authority
  • Curious, improvement-focused, and motivated to enhance customer and partner outcomes through structured assurance
  • Experience using AI agents and automation
Job Responsibility
Job Responsibility
  • Assure partner performance against contractual SLAs and agreed service levels, leading corrective actions where underperformance is identified
  • Own and contribute to governance forums, service reviews, and performance discussions with strategic partners and internal stakeholders
  • Drive data-led assurance through dashboards, performance analytics, and structured reporting, ensuring accuracy and transparency
  • Support continuous improvement by standardising assurance processes and championing automation and digital solutions
  • Collaborate across Product, Technology, Operations, and Commercial teams to align partner performance with strategic and customer outcomes
  • Champion automation (including appropriate use of AI agents) to streamline assurance activities
What we offer
What we offer
  • A dynamic environment where innovative ideas are always welcome
  • A collaborative community where your professional goals and work are supported by a diverse team
  • Access to internal and external trainings via other providers
  • A supportive internal coaching and mentoring culture
  • Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
  • Cafeteria package
  • Private Medical Services
  • Employee Assistance Program to support your wellbeing and mental health
  • Life and accident insurance
  • You can work remotely overseas for 20 days a year
  • Fulltime
Read More
Arrow Right

Principal QHSES Assurance Specialist

The Principal QHSES Assurance Specialist is a recognized subject-matter expert r...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
mcdermott.com Logo
McDermott
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in a relevant discipline
  • 12-15 years of experience in Oil & Gas / Energy EPC projects, including construction and fabrication environments
  • Certified Lead Auditor for ISO 9001, ISO 14001, and ISO 45001 (ISO/TS 29001 strongly preferred)
  • Strong knowledge of IOGP OMS principles, risk-based assurance, and EPC delivery models
  • Ability to operate effectively as both a team member and team leader
  • Strong decision-making, analytical, and organisational skills
  • Excellent interpersonal, communication, and presentation skills
  • Proficient in Microsoft Word, Visio, PowerPoint, and Excel
  • Strong attention to detail, prioritisation, and multi-tasking capability
  • Ability to write clearly in explanatory and procedural styles for diverse audiences
Job Responsibility
Job Responsibility
  • Define and maintain a risk-based QHSES assurance strategy covering corporate, regional, and project levels
  • Lead the development, approval, and execution of annual and multi-year assurance plans, aligned with business risk, past performance, and client exposure, in consultation with Functional Leads, Manager Assurance, and the Corporate IMS Team
  • Provide independent assurance opinions to senior leadership on management system effectiveness, emerging risks, and the sustainability of corrective actions
  • Develop, maintain, and continuously improve QHSES assurance procedures, guidance, tools, and templates, including support to gap analyses, standard manual revisions, and Management Review Meetings
  • Liaise with internal and external stakeholders on QHSES-related matters and support preparation for external certifications and industry awards
  • Act as the primary company representative for external certification, surveillance, client, and regulatory audits, including governance of audit outcomes, validation of findings, root cause analyses, and corrective action effectiveness
  • Govern and support the continual improvement process, working with Department Heads to establish targets, review assurance feedback, and execute improvement initiatives to enhance process effectiveness and efficiency
  • Oversee global and business-line QHSES performance metrics, dashboards, and trend analyses
  • interpret benchmarks, lessons learned, and systemic risks across operating units
  • Represent QHSES Assurance in client engagements, bids, and governance meetings, providing assurance input into risk acceptance and execution strategies
  • Fulltime
Read More
Arrow Right

Data Center Senior Specialist

At Vodafone, we’re not just shaping the future of connectivity for our customers...
Location
Location
Türkiye , İstanbul
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Electrical/Mechanical Engineer
  • Good Knowledge and experience on Energy infrastructure and power systems, high-capacity Air Conditioners systems, cabling and layout planning of Technology Center
  • Customer oriented, result oriented, emphatic, good relationship with customers, customer satisfaction oriented
  • Team work, innovative, adaptable, Flexible working (night-weekends-7/24 shift)
  • Min 3 years similar experience
  • Very Good English (at least Upper intermediate level)
  • Mainly GSM/IT environment experience
  • Experience at Telecom Operator or Mission Critical building
  • Candidate home close to Esenyurt Technology Center
Job Responsibility
Job Responsibility
  • Keep Esenyurt Technology Center up and running 7/24 basis
  • Ensure the 7/24 continuity of Esenyurt Technology Center operation
  • Conclude internal and external customer requests in a timely and complete manner within the framework of roles and responsibilities
  • Operate Esenyurt Technology Center in an energy efficient and sustainable manner
  • To apply Technical Infrastructure Maintenance and Operations Processes and defined actions via operation maintenance Subcontractor according to SLA KPIs. (L2 level operation)
  • To apply layout allocations for Network/IT Equipment at Technology Center
  • To make a periodical system checks and test of all infrastructure equipment, support independent audits
  • To fulfil commissioning and integration of new energy systems and cooling equipment
  • To update & report electrical infrastructure layouts and drawings of Technology Center
  • To warn and inform planning team in case of any capacity shortage and performance degradation at infrastructure equipment in details
  • Fulltime
Read More
Arrow Right