Job Description
Core Responsibilities - People Leadership & Operations: Lead a team of analysts and specialists supporting Credit Card Finance & CSA; oversee recruitment, onboarding, coaching, performance management, and associate engagement. Serve as the single point of contact for SLC/US stakeholders regarding service levels, cadence, escalations, and issue triage. Establish a structured governance cadence (daily/weekly/monthly dashboards, KPIs, reconciliations, backlog reporting). Credit Card & CSA Process Ownership: Oversee end-to-end Credit Card (PLCC, Dual Card, TPC) processes including settlement exceptions, chargeback research, dispute documentation, and financial impact validation. Govern Centralized Sales Audit (CSA) processes—sales data validation, exception clearing, transaction audits, and cross-system reconciliations. Ensure timely and accurate posting of journal entries, GL adjustments, subledger validations, and balance sheet reconciliations across credit/CSA workstreams. Review and approve RCA for variances, reconciling items, missing transactions, mismatches between POS/merchant/acquirer systems, and data integrity exceptions. Maintain clear documentation and version-controlled SOPs across all credit and CSA processes. Controls, Compliance & Audit Readiness: Ensure strong SOX & internal control environment across credit settlement, chargebacks, write-offs, sales audit processes, and system reconciliations. Oversee maker–checker mechanisms, exception logs, audit evidence readiness, and aging dashboards. Partner with Quality/Controls to close audit observations, strengthen policy adherence, and drive preventive controls. Analytics, Reporting & Insights: Develop, enhance, and publish reporting/tools for transaction trends, variance analytics, reconciliation exceptions, chargeback aging, recovery outcomes, and automation opportunities. Drive data mining, SQL-based investigation, exception analytics, and standardized dashboards to proactively detect issues. Partner with Technology teams on automation, rule-based matching, and efficiency improvement opportunities. Collaboration & Stakeholder Management: Coordinate with Stores, eCommerce, Merchant Services, Treasury, Accounting, IT, and Payment Providers to resolve cross-functional issues. Support enterprise initiatives requiring credit/CSA inputs (system changes, payment processor updates, GL redesign, financial controls). Ensure timely communication and alignment for close, volume spikes, seasonality, and promotional events impacting credit/CSA workload. Experience: 6 years
