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The Global Business Service Center team is looking for a Senior Specialist, Consumer Marketing to partner with Global Consumer Marketing and Priceless Platform team to support content management and merchandising activities. The ideal candidate is passionate about working with customers, consumer experience journey, highly motivated, self-starter, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Job Responsibility:
Own activities related to content entry and upload into various platforms for presentment, including customer platforms or non-marketing platforms integrated with Priceless.com
Consistently update content on Priceless.com across each market, merchandising each market’s homepage to feature newest/most relevant products, and what is relevant for the specific country
Become proficient in the technology capabilities of the Priceless Platform to develop and present solutions to meet customer needs
Work with the Global and Regional marketing teams to ensure sponsorship and experience strategies are fully integrated and cohesive
Collaborate with Global Consumer Marketing & Sponsorships to ensure that the platforms align with brand strategy and meets the organization’s standards
Support fulfillment activities, including reporting, funds distribution, refunds/chargebacks, and customer service for experiences purchased through Priceless.com
Tracks processes and metrics, providing reporting and readouts for KPIs focused on performance, impact, and value-add initiatives
Collaborate with various internal teams (marketing/sales, loyalty, fulfillment, market partners, and accounting) to ensure seamless delivery and execution
Requirements:
In-depth knowledge of content strategy and marketing best practices
Proven experience with Content Management Systems
Experience in the platform admin tools building content, cobranded pages, merchandise, or troubleshooting
Willingness to develop an in-depth understanding of the business and related services
Comfortable in a fast-paced environment with competing priorities and deadlines
Excellent communication (written, oral and presentation) and interpersonal skills
Strong problem-solving ability, attention to detail, and a well-defined work ethic
Sense of urgency and a customer service focus
Knowledge in Microsoft software such as Outlook, Word, Excel, and PowerPoint