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Senior Specialist, Change Management

United Kingdom, Peterborough Employment contract · Job Posted June 04, 2026
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Job Description

Mastercard is a global technology company in the payments industry. Our mission is to power an inclusive, digital economy by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, and strategic partnerships, we enable individuals, financial institutions, governments, and businesses to realise their full potential. Mastercard Prepaid Management Services (MPMS) delivers end-to-end prepaid card solutions across travel, transit, foreign exchange, gifting, and buy-now-pay-later segments. As a fintech enabler, MPMS operates a scalable, modular platform that supports a global portfolio of prepaid programmes, combining innovation with operational excellence. The Change Manager is responsible for coordinating, tracking, and driving change activity end to end both within MPMS and with key external partners. The role ensures changes progress through the defined process efficiently, remain within agreed SLAs, and are actively managed with internal teams and partners. This role focuses on execution, discipline, and continuous improvement of the change process—ensuring momentum is maintained, blockers are surfaced early, and accountability is clear. It requires strong organisational skills, stakeholder engagement, and the ability to adapt to dynamic business environments while ensuring compliance with Mastercard’s governance standards.

Job Responsibility

  • Coordinate and manage changes through the MPMS change lifecycle from intake to closure
  • Ensure all changes follow agreed governance, documentation, and approval requirements
  • Actively track change progress, milestones, dependencies, and decisions
  • Identify stalled or at risk changes and proactively drive resolution
  • Support and manage internal change forums (e.g., CABs, working groups, governance calls)
  • Prepare agendas, papers, status updates, and clear decision requests
  • Track actions, outcomes, and follow ups from forums to completion
  • Ensure decisions and impacts are clearly recorded and communicated
  • Liaise with internal stakeholders (Engineering, Product, Customer Delivery, Compliance etc.) to progress changes
  • Coordinate change activity with key external partners and suppliers
  • Monitor partner responsiveness against agreed SLAs
  • Escalate delays, risks, or missed responses through appropriate channels
  • Hold change owners accountable to agreed timelines and deliverables
  • Challenge inactivity or missed commitments constructively and professionally
  • Ensure dependencies across teams are clearly understood and managed
  • Escalate issues where momentum, quality, or timelines are at risk
  • Identify recurring issues, bottlenecks, or inefficiencies in the change process
  • Support continuous improvement initiatives to simplify, streamline, or clarify change governance
  • Maintain accurate change reporting, dashboards, and metrics
  • Provide clear, concise status updates suitable for senior stakeholders

Requirements

  • Experience supporting or coordinating change, delivery, governance, or operational processes
  • Strong organisational and tracking skills with attention to detail
  • Confidence working across multiple teams and priorities
  • Clear written and verbal communication skills with strong stakeholder management
  • Ability to follow defined processes while managing multiple change items in parallel
  • Experience working with third party suppliers or external partners
  • Understanding of SLAs, issue escalation, and dependency management
  • Experience identifying and implementing process improvement opportunities

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