Senior Solutions Engineer, Atlassian

Atlassian

Location:
United Kingdom, London

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

Atlassian is seeking a Senior Solutions Engineer focusing on enterprise customers. This role involves partnering with account teams to identify customer pain points, lead pre-sales efforts, deliver compelling product demonstrations, and work closely with aligned account executives. Atlassian values teamwork and fosters a 'play as a team' culture. The role offers opportunities to engage in cutting-edge product knowledge, learn across Atlassian offerings, and help expand enterprise-level customer solutions through the power of team collaboration tools.

Job Responsibility:

Partner with account teams and channel partners with Fortune 500 customer accounts, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory
participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
Probe for and identify additional opportunities for cross-product/solution expansion
investigate, discover, and assess client pain points
Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working
have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio
Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together
Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management
Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress

Requirements:

Partner with account teams and channel partners with Fortune 500 customer accounts, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory
participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
Probe for and identify additional opportunities for cross-product/solution expansion
investigate, discover, and assess client pain points
Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working
have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio
Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together
Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management
Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress

What we offer:

Health and wellbeing resources
paid volunteer days
various perks and benefits designed to support personal and family needs

Additional Information:

Job Posted:
May 15, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Senior Solutions Engineer