Senior Solutions Engineer

• Lead the technical implementation our Clinical Data Intelligence Platform for new health system customers, from kickoff to go-live
• Install, configure, and deploy our SMART on FHIR app within diverse hospital IT environments
• Analyze customer-specific data integration requirements and design, develop, and test custom data connectors and feeds, particularly for HL7 v2 (e.g., ADT, SIU messages) and FHIR data
• Configure and deploy new, isolated instances of our SaaS platform for each customer, ensuring secure and compliant operation
• Coordinate closely with customer IT teams to establish secure network connectivity, including site-to-site VPNs, ensuring optimal throughput and low latency for FHIR requests
• Conduct thorough testing of data flows, verifying accurate exchange of critical feeds (HL7 ADT/SIU) and FHIR requests with our backend systems
• Provide expert technical guidance and troubleshooting during the implementation phase and initial post-go-live period
• Document customer-specific configurations, integration points, and custom solutions to ensure maintainability and scalability
• Gather customer feedback and insights, acting as a vital liaison to inform our product roadmap and engineering efforts

• 5+ years of experience in a Solutions Engineer, Technical Consultant, Implementation Engineer, or similar customer-facing technical role, preferably within the healthtech industry
• Deep technical understanding and hands-on experience with healthcare data interoperability standards, including FHIR and HL7 v2
• Proven experience working with various Electronic Medical Record (EMR) / Electronic Health Record (EHR) systems (e.g., Epic, Cerner, Meditech)
• Proficiency in scripting languages (e.g., Python, JavaScript) for data manipulation, integration, log analytics, and automation
• Strong knowledge of networking concepts, including VPNs, firewalls, and secure data transmission protocols
• Experience with cloud platforms (e.g., Google Cloud Platform) for deploying and managing SaaS applications
• Exceptional communication, presentation, and interpersonal skills, with the ability to translate complex technical concepts to non-technical audiences
• Strong problem-solving abilities and a methodical approach to diagnosing and resolving complex technical issues
• Demonstrated project management skills to manage multiple implementations concurrently and drive them to successful completion
• A solid understanding of data security and privacy regulations in healthcare, including HIPAA

Experience with SQL, API integrations, and data transformation tools