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Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive our customer’s business outcomes. You will partner closely with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics within our customer’s organizations, help the customer manage change, execute on technical projects and services that delight our customers and ultimately drive ROI on the customer’s Mixpanel investment.
Job Responsibility:
Serve as a trusted technical advisor for prospects, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes
Communicate and consult effectively at all levels of the customer’s organization to earn trust and influence buying decisions
Bridge the technical-business gap—working with senior stakeholders to define success for proof-of-concepts and ensuring successful execution and outcomes
Leverage your Mixpanel expertise and technical/consultative skills to impart best practices throughout proof-of-concept projects
Partner with Account Executives to drive revenue growth, serving as the key technical contact for customers
Partner with post-sales teams to ensure that pre-sales value propositions translate into tangible post-sales results
Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business
Be the “Voice of the Prospect” by collecting feedback from potential Mixpanel customers and sharing it with the Product team
Requirements:
Ability to communicate with stakeholders at all levels
Demonstrated track record of qualifying and selling technical solutions to executive stakeholders
6+ years of experience in a Software-as-a-Service Sales Engineering or related role
Experience in data querying, modeling, and transformation using tools such as SQL, dbt, Python, Business Intelligence platforms, or Product Analytics tools
Familiarity with databases and cloud data warehouses (e.g., Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks)
Successful record of experience in sales engineering, customer success, client-facing professional services, consulting, or technical project management
Excellent written, analytical, communication, and presentation skills
Strong process and project delivery discipline
Ability to travel
Fluency in multiple languages
German preferred
Nice to have:
Fluency in German
What we offer:
Comprehensive Medical, Vision, and Dental Care
Mental Wellness Benefit
Generous Vacation Policy & Additional Company Holidays
Enhanced Parental Leave
Volunteer Time Off
Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break (US)