Senior Solutions Engineer - Subrogation Job at The Muse

Job Description

We are seeking a technically adept and customer-focused Sales Engineer to support our Subrogation Products organization. This role is pivotal in bridging the gap between product capabilities and client needs-delivering compelling demonstrations, solution designs, and technical narratives that drive product adoption and revenue growth. The ideal candidate combines deep product knowledge with consultative selling skills and thrives in a fast-paced, cross-functional environment.

Job Responsibility

Serve as a client-facing expert for Subrogation products, providing deep industry and technical knowledge to provide tailored guidance for each solution
Lead and participate in select pilot programs with prospective clients, collaborating with technical teams to demonstrate product value and feasibility
Work directly with potential customers to understand and document configuration requirements, integration needs, and technical constraints
Partner with Sales to understand client challenges and map them to product capabilities
Deliver tailored product demonstrations, solution walkthroughs, and proof of concepts (POCs)
Support technical discovery and consultative selling efforts across the sales cycle
Collaborate with Product Marketing to develop technical collateral and enablement materials
Contribute to scalable tools, templates, and processes that improve pre-sales efficiency
Maintain fluency in product capabilities and roadmap to inform client conversations
Author and deliver technical sales materials and presentations specifically targeted to qualified leads, ensuring clarity and relevance
Work closely with Product, Marketing, and Customer Success to ensure alignment on client needs and feedback loops
Actively collect customer feedback and relay insights to the product team
participate in ongoing product training to maintain up-to-date expertise
Provide insights from the field to help shape product strategy and roadmap
Support the transition from sales to implementation, facilitating knowledge transfer and ensuring customer expectations are met

Requirements

3+ years of experience in solutions engineering, solution consulting, or technical pre-sales
3+ years industry experience, preferably estimating/claims handling and/or process, strategy/role implementation
Deep understanding of Subrogation claims workflows
Prior experience in Claims Process & Strategy preferred
Technical acumen and deep understanding of P&C insurance operations
Adept at business case requirement gathering, including ability to confidently draw out necessary data by asking questions that lead to meaningful conclusions
Business process design and complex business modeling experience including ease and comfort leveraging data to draw and support conclusions from analysis
Strong understanding of SaaS or enterprise software environments
Proven ability to communicate technical concepts to both technical and business audiences
Experience collaborating with cross-functional teams in a client-facing capacity
Experience in data analysis and Tableau proficiency required
Bachelor's degree required
Innate sense of curiosity to learn and grow with clients required

Nice to have

Customer-Centric - Passionate about solving client problems and delivering value
Technical Translator - Able to simplify complex product capabilities into clear, solution-oriented narratives
Collaborative Partner - Works seamlessly across teams to drive outcomes
Continuous Learner - Stays current on product updates, industry trends, and client needs

What we offer

401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups

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Senior Solutions Engineer - Subrogation

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