Senior Solutions Engineer, ITSM Job at Atlassian

Senior Solution Engineer

Atlassian is looking for a passionate Senior Solutions Engineer committed to sol...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

At least 5 years of experience interacting with Japanese enterprise customers in a pre-sales, consulting, or delivery capacity
Experience within main solution areas: Agile & DevOps, ITSM, and Enterprise Strategic and Planning
Experience working with customers in Japan
Passion for learning intricate cultural details for successful business interaction
Creative problem solver who can interpret complex problem statements and boil them down into compelling value-centric solutions
Passion for adopting new ways of working championing improved support practices guided by modern frameworks (ITIL 4, DevOps, Scaled agile)
Comfortable in both business and technical contexts, interacting with C-level executives or technical audiences
Open to giving and receiving feedback
Passionate about making clients successful

Job Responsibility

Lead customer technical sales engagements in collaboration with the Atlassian enterprise sales team
Discover and assess client requirements and pain points
Map client business and technical requirements to Atlassian capabilities
Develop, configure and deliver compelling demos and presentations to customers and prospects
Communicate the value and differentiation of Atlassian
Contribute to Atlassian's thought leadership, including representing Atlassian at conferences, partner training, and contributing to the Community
Support channel partners through various stages of the pre-sales process by providing technical expertise and thought leadership

What we offer

Health and wellbeing resources
Paid volunteer days
Accommodations or adjustments at any stage of the recruitment process

Fulltime

Senior Solutions Engineer

Atlassian is seeking a passionate Solutions Engineer to join our dynamic APAC So...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Experience with an Enterprise sales cycle, understanding deal dynamics and value selling
10+ Years of Experience working with Enterprise Customers in a pre-sales, consulting or a customer facing capacity
Ability to collaborate with prospects, channel partners, and sales teams to provide winning solutions
Technically minded or experienced in working with technology
Comfortable in a multi-functional context, engaging with executives or technical audiences
Familiarity with Collaboration, Scaled Agile, ITSM, or DevOps solution spaces is a plus
Experience working with Singaporean and South East Asian customers
Proficiency in English and a South East Asian language is mandatory
Knowledge of how software is defined, built, and deployed
Prior use of Atlassian products is a plus

Job Responsibility

Be a Technical Leader: Own the technical engagement in pre-sales opportunities, building trusted advisor relationships with customer technical teams
Advocate for Atlassian: Understand and position our solutions in the context of customer goals, highlighting our technical differentiators
Empathise with Customers: Practice empathy to understand customer pain points and technical challenges
Lifelong Learning: Stay updated on changes and continuously discover new ways to enhance your product, technical, and customer knowledge
Drive Business Outcomes: Own and drive your business and sales outcomes, helping to achieve our revenue goals

What we offer

Health and wellbeing resources
paid volunteer days

Senior Solution Engineer, ITSM/ESM

We’re looking for a Solutions Engineer ITSM/ESM to expand our growing business a...

Location

France

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

At least 5 years of experience interacting with enterprise customers in a pre-sales capacity
Proven track record of delivering successful customer outcomes with the ability to build trusted relationships with different stakeholders within the customer base
Deep knowledge and understanding of the ITSM/ESM domain
Experience working extensively with the market in EMEA
Equally comfortable in both a business and technical context
Love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful
French & Spanish speaking is essential

Job Responsibility

Work closely together with our cross-functional teams to drive the customer journey
Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
Partner with sales management to align the overall account plan and customer outcomes
Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers and prospect
Work with product management to advance Atlassian’s product line and provide customer feedback

What we offer

Health and wellbeing resources
Paid volunteer days

Senior Engineer, IRM

The Sr ServiceNow IRM Engineer collaborates with a team to design, implement, an...

Location

United States , Frisco

Salary:

113600.00 - 205000.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science or Engineering
4-7 years ServiceNow hands-on experience
Strong communication skills
Customer service expertise
Analytical skills
Technical writing abilities

Job Responsibility

Develop software solutions and conduct tests and inspections
Create and independently develop ServiceNow applications
Design and implement new technical solutions using existing and emerging technologies
Collaborate with technical teams to deliver solutions
Mentor and guide others through workshops and learning sessions
Document system designs, configurations, and business requirements
Optimize designs or processes for cost efficiency or quality improvement

What we offer

Medical, dental, and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays annually
Paid parental and family leave
Family building benefits
Back-up care

Fulltime

Senior ITSM Change Coordinator

As an Infrastructure Engineer, you will assist in defining requirements, designi...

Location

India , Chennai

Salary:

Not provided

Randstad

Expiration Date

February 16, 2026

Requirements

Proficiency in BMC Helix ITSM
Strong understanding of IT service management processes and frameworks
Experience with incident, problem, and change management
Familiarity with automation tools and scripting languages
Ability to analyze and optimize IT service delivery
Minimum 5 years of experience in BMC Helix ITSM
A 15 years full time education is required

Job Responsibility

Assist in defining requirements, designing and building data center technology components and testing efforts
Collaborate with various teams to ensure infrastructure meets specifications and standards
Engage in problem-solving activities
Contribute to design discussions
Support implementation of technology solutions
Expected to be an SME
Collaborate and manage the team to perform
Responsible for team decisions
Engage with multiple teams and contribute on key decisions
Provide solutions to problems for their immediate team and across multiple teams

Fulltime

Senior Cloud Engineer

GreenLake is HPE’s hybrid cloud platform, is used by tens of thousands of enterp...

Location

Ireland , Galway

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
6+ Years of experience contributing to technology projects and delivering solutions at scale
Relevant certifications (e.g., AWS, Microsoft Azure, Google Cloud, CompTIA Security+)
Experience in Java, Groovy, Ruby, and/or Python
Experience with Linux environments
Experience with backend development, RESTful APIs, server-side logic, or database management with SQL or NoSQL databases
Understand core compute, storage, and networking principles
Experience with virtualization, IT Service Management (ITSM), Continuous Integration/Continuous Deployment (CI/CD), and other automation technologies
Experience with build tools (e.g., Maven, Gradle), version control systems (e.g., Git), and CI/CD pipelines
Experience applying cloud technologies (e.g., AWS, Microsoft Azure, Google Cloud)

Job Responsibility

Analyse and update system logic and documentation
Participate and lead in designing, implementing, monitoring, and troubleshooting software systems
Be responsible for frontend and backend software development
Stay updated on and be asked to contribute to product roadmaps
Assist on customer issues as needed and help ensure technical standards and documentation requirements are met
Collaborate with sales engineering and operational teams to understand customer needs and recommend solutions
Learn about the operational challenges faced by engineering teams and assist in developing strategies to address them

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Principal Software Engineer

We're hiring for Senior Principal Engineers to join our ITSM Engineering Organis...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum of 15 years of hands-on experience in software/technology roles, in Enterprise Products & Solutions in the cloud
Proficiency with cloud-native technologies, ideally AWS
At least 6 years of experience architecting and implementing multiple features of a SaaS product at a high scale, performance and reliability of at least 4 nines
Experience with building and delivering multi-tenant cloud-native SaaS software
Strong understanding of distributed systems, modern cloud-native architectures, and distributed data management
Experience communicating updates and resolutions to senior and executive level stakeholders and other partners to drive the mission forward
Passion for maintaining high-quality standards in software development
Success in articulating and pitching a technical vision to stakeholders
Ability to balance short- and long-term objectives, focusing on both technical and business outcomes

Job Responsibility

Shape the forward-looking technical direction and long-term architecture for pillars in the ITSM Organisation
Collaborate with product, engineering, and design leaders to influence the broader department-level strategy
Ensure that the technical strategy you build is aligned with the technical strategy of Atlassian products and platforms
Partner with principal engineers and architects from other teams and guide exploration of large-scale projects spanning multiple teams in ITSM and beyond
Propel technical evolution while enhancing the engineering culture across the org and beyond, promoting cross-team collaboration and delivering measurable results
Be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Atlassian
Mentor, hire and develop other engineers

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Senior Technical Product Marketing Manager

We are seeking an enthusiastic Senior Technical Product Marketing Manager to dev...

Location

United States

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Proven experience in Service Management, along with hands-on experience in implementing Service Management solutions
Over 7 years of experience in technical product marketing, solutions consulting, implementation, sales engineering, or product management, preferably within ITSM, ESM, or ITOM software sectors
A comprehensive understanding of the priorities and needs of ITSM and IT operations leaders
Exceptional communication skills
proficient in presenting and demonstrating the value of products and solutions to IT buyers, influencers, and internal stakeholders
Outstanding public speaking and presentation abilities, capable of engaging and inspiring diverse audiences. Demonstrates confidence in both practices and products
Strong networking and relationship-building skills. Proficient in establishing trusted relationships with analysts and other influencers through product and solution briefings, demonstrations, evaluations, and engagement in online communities and social media
Experience representing organizations at industry events and conferences
Relevant certifications in ITSM or related fields are advantageous

Job Responsibility

Develop compelling, differentiated, and feature-accurate content and messaging that effectively highlights the Atlassian Service Management solution
Represent the organization at industry conferences, seminars, and events, delivering presentations and participating in panel discussions
Establish and maintain relationships with key stakeholders, including industry leaders, partners, and prospective clients
Remain informed about industry trends and advancements to ensure our solutions remain competitive and relevant
Serve as a spokesperson for the organization, providing insights and thought leadership on Service Management practices and innovations
Engage directly with senior leadership teams at our largest customers to facilitate their understanding of the transition to the Atlassian Service Management solution, emphasizing the integration of practices, personnel, and product
Collect feedback from external engagements to inform product development and strategic initiatives

What we offer

health coverage
paid volunteer days
wellness resources
bonuses
commissions
equity

Fulltime

Senior Solutions Engineer, ITSM

Atlassian

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2025

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Location:United States

Category:IT - Software Development

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Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 19, 2025

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Job Posted:
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