Senior Solutions Engineer, ITSM Jobs

Senior Solution Engineer

Atlassian is looking for a passionate Senior Solutions Engineer committed to sol...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

At least 5 years of experience interacting with Japanese enterprise customers in a pre-sales, consulting, or delivery capacity
Experience within main solution areas: Agile & DevOps, ITSM, and Enterprise Strategic and Planning
Experience working with customers in Japan
Passion for learning intricate cultural details for successful business interaction
Creative problem solver who can interpret complex problem statements and boil them down into compelling value-centric solutions
Passion for adopting new ways of working championing improved support practices guided by modern frameworks (ITIL 4, DevOps, Scaled agile)
Comfortable in both business and technical contexts, interacting with C-level executives or technical audiences
Open to giving and receiving feedback
Passionate about making clients successful

Job Responsibility

Lead customer technical sales engagements in collaboration with the Atlassian enterprise sales team
Discover and assess client requirements and pain points
Map client business and technical requirements to Atlassian capabilities
Develop, configure and deliver compelling demos and presentations to customers and prospects
Communicate the value and differentiation of Atlassian
Contribute to Atlassian's thought leadership, including representing Atlassian at conferences, partner training, and contributing to the Community
Support channel partners through various stages of the pre-sales process by providing technical expertise and thought leadership

What we offer

Health and wellbeing resources
Paid volunteer days
Accommodations or adjustments at any stage of the recruitment process

Fulltime

Senior Engineer, IRM

The Sr ServiceNow IRM Engineer collaborates with a team to design, implement, an...

Location

United States , Frisco

Salary:

113600.00 - 205000.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science or Engineering
4-7 years ServiceNow hands-on experience
Strong communication skills
Customer service expertise
Analytical skills
Technical writing abilities

Job Responsibility

Develop software solutions and conduct tests and inspections
Create and independently develop ServiceNow applications
Design and implement new technical solutions using existing and emerging technologies
Collaborate with technical teams to deliver solutions
Mentor and guide others through workshops and learning sessions
Document system designs, configurations, and business requirements
Optimize designs or processes for cost efficiency or quality improvement

What we offer

Medical, dental, and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays annually
Paid parental and family leave
Family building benefits
Back-up care

Fulltime

Senior Cloud Engineer

GreenLake is HPE’s hybrid cloud platform, is used by tens of thousands of enterp...

Location

Ireland , Galway

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
6+ Years of experience contributing to technology projects and delivering solutions at scale
Relevant certifications (e.g., AWS, Microsoft Azure, Google Cloud, CompTIA Security+)
Experience in Java, Groovy, Ruby, and/or Python
Experience with Linux environments
Experience with backend development, RESTful APIs, server-side logic, or database management with SQL or NoSQL databases
Understand core compute, storage, and networking principles
Experience with virtualization, IT Service Management (ITSM), Continuous Integration/Continuous Deployment (CI/CD), and other automation technologies
Experience with build tools (e.g., Maven, Gradle), version control systems (e.g., Git), and CI/CD pipelines
Experience applying cloud technologies (e.g., AWS, Microsoft Azure, Google Cloud)

Job Responsibility

Analyse and update system logic and documentation
Participate and lead in designing, implementing, monitoring, and troubleshooting software systems
Be responsible for frontend and backend software development
Stay updated on and be asked to contribute to product roadmaps
Assist on customer issues as needed and help ensure technical standards and documentation requirements are met
Collaborate with sales engineering and operational teams to understand customer needs and recommend solutions
Learn about the operational challenges faced by engineering teams and assist in developing strategies to address them

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

New

Senior Cloud Engineer

Are you looking for a role that motivates and challenges you? Are you ready for ...

Location

United States

Salary:

90200.00 - 130800.00 USD / Year

3Cloud

Expiration Date

December 29, 2025

Requirements

Bachelor’s degree in computer science, Mathematics, or equivalent experience
5+ years of experience with cloud computing, virtualization, system administration or equivalent on-prem server management
5+ years of experience with cloud networking or equivalent on-prem networking management
Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment
Experience with ITIL processes and associated ITSM systems and service portals for Incident and Change Management
Experience with Microsoft Azure IaaS, PaaS, and SaaS
Experience with Windows and Linux system administration, supporting and scaling virtual server cloud or on-prem environments and solving network issues
Understanding of sys admin concepts including, but not limited to virtualization, containers, disk storage, encryption, security, network connectivity, firewalls, and load balancers
Extensive hands-on experience with Azure networking services including VPN Gateway, ExpressRoute (with/without BGP), Azure Firewall, and third-party NVAs (e.g., Palo Alto, Fortigate)
Deep understanding of network routing, segmentation, and route redistribution in hybrid environments

Job Responsibility

Support of a client’s Microsoft Azure infrastructure, including response to any internal escalations
Communicate ticket status information to all team members and escalate cases to appropriate staff as necessary to ensure cases are closed in a timely fashion
Interact with clients to identify IT issues, troubleshoot expediently, and follow up on issues via email, ticketing system, and phone calls. Communicate technical issues and solutions with clients in business terms
Install, configure, and administer client systems in Azure to improve client’s infrastructure
Configuration and tuning of cloud-based tools, managing cost, security, and compliance for the client’s environments
As part of proactive maintenance plans, help execute monthly maintenance of the Azure infrastructure, including patching, backups and disaster recovery
Lead the implementation and optimization of cloud network solutions across complex client environments
Oversee the deployment and integration of hybrid network solutions, ensuring seamless connectivity and performance
Develop and maintain comprehensive documentation including network diagrams, configuration standards, and operational procedures
Automate network provisioning and configuration using Infrastructure as Code (IaC) tools such as Bicep or Terraform

What we offer

Flexible work location with a virtual first approach to work
401(K) with match up to 50% of your 6% contributions of eligible pay
Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 2 floating personal days
Two medical plan options to allow you the choice to elect what works best for you
Option for vision and dental coverage
100% employer paid coverage for life and disability insurance
Paid leave for birth parents and non-birth parents
Option for Healthcare FSA, HSA, and Dependent Care FSA
$67.00 monthly tech and home office allowance
Utilization and/or discretionary bonus eligibility based on role

Fulltime

Senior Principal Software Engineer

We're hiring for Senior Principal Engineers to join our ITSM Engineering Organis...

Location

India , Bengaluru

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Minimum of 15 years of hands-on experience in software/technology roles, in Enterprise Products & Solutions in the cloud
Proficiency with cloud-native technologies, ideally AWS
At least 6 years of experience architecting and implementing multiple features of a SaaS product at a high scale, performance and reliability of at least 4 nines
Experience with building and delivering multi-tenant cloud-native SaaS software
Strong understanding of distributed systems, modern cloud-native architectures, and distributed data management
Experience communicating updates and resolutions to senior and executive level stakeholders and other partners to drive the mission forward
Passion for maintaining high-quality standards in software development
Success in articulating and pitching a technical vision to stakeholders
Ability to balance short- and long-term objectives, focusing on both technical and business outcomes

Job Responsibility

Shape the forward-looking technical direction and long-term architecture for pillars in the ITSM Organisation
Collaborate with product, engineering, and design leaders to influence the broader department-level strategy
Ensure that the technical strategy you build is aligned with the technical strategy of Atlassian products and platforms
Partner with principal engineers and architects from other teams and guide exploration of large-scale projects spanning multiple teams in ITSM and beyond
Propel technical evolution while enhancing the engineering culture across the org and beyond, promoting cross-team collaboration and delivering measurable results
Be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Atlassian
Mentor, hire and develop other engineers

What we offer

Health and wellbeing resources
Paid volunteer days

Fulltime

Senior Technical Product Marketing Manager

We are seeking an enthusiastic Senior Technical Product Marketing Manager to dev...

Location

United States

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Proven experience in Service Management, along with hands-on experience in implementing Service Management solutions
Over 7 years of experience in technical product marketing, solutions consulting, implementation, sales engineering, or product management, preferably within ITSM, ESM, or ITOM software sectors
A comprehensive understanding of the priorities and needs of ITSM and IT operations leaders
Exceptional communication skills
proficient in presenting and demonstrating the value of products and solutions to IT buyers, influencers, and internal stakeholders
Outstanding public speaking and presentation abilities, capable of engaging and inspiring diverse audiences. Demonstrates confidence in both practices and products
Strong networking and relationship-building skills. Proficient in establishing trusted relationships with analysts and other influencers through product and solution briefings, demonstrations, evaluations, and engagement in online communities and social media
Experience representing organizations at industry events and conferences
Relevant certifications in ITSM or related fields are advantageous

Job Responsibility

Develop compelling, differentiated, and feature-accurate content and messaging that effectively highlights the Atlassian Service Management solution
Represent the organization at industry conferences, seminars, and events, delivering presentations and participating in panel discussions
Establish and maintain relationships with key stakeholders, including industry leaders, partners, and prospective clients
Remain informed about industry trends and advancements to ensure our solutions remain competitive and relevant
Serve as a spokesperson for the organization, providing insights and thought leadership on Service Management practices and innovations
Engage directly with senior leadership teams at our largest customers to facilitate their understanding of the transition to the Atlassian Service Management solution, emphasizing the integration of practices, personnel, and product
Collect feedback from external engagements to inform product development and strategic initiatives

What we offer

health coverage
paid volunteer days
wellness resources
bonuses
commissions
equity

Fulltime

Senior ServiceNow Technical Architect

Advance Solutions is looking for a ServiceNow Architect to join our team to help...

Location

United States , Alpharetta

Salary:

Not provided

Advance Solutions

Expiration Date

Until further notice

Requirements

Bachelor’s in computer science, Information Systems or related discipline
5+ years’ IT experience working in related workflow tools
Knowledgeable of ITSM, workflow development practices and techniques
Expertise in ServiceNow, certified as a ServiceNow Developer and Administrator
5+ years’ experience in the ServiceNow Ecosystem documenting requirements, designing, and building on the ServiceNow platform
Experience utilizing techniques and tools including HTML, CSS, SQL, and JavaScript
Experience with scrum and other agile based methodology of software development
Clear and concise written and verbal communication skills
Analytical, multi-tasking and problem-solving skills
Ability to work effectively in a team environment with aggressive deadlines and multiple priorities

Job Responsibility

Create and maintain a detailed view of the existing architecture
Establish architectural controls to ensure the correct technical solutions are used when delivering business solutions
Expert in integrations with 3rd party applications
Recommend emerging technology & process enhancements
Analyze the impact of new requirements
Resolve technical escalations, including responding to defects
Participate in process & requirement workshops, providing expertise on best practices & emphasizing streamlined processes & systems
Manage all updates, enhancements, patches, and environment changes with the ServiceNow platform
Partner to identify and resolve technical issues
Consult with Product Owner on Strategy, Design and Engineering of Platform

What we offer

Competitive compensation
Generous benefits
Professional atmosphere
Collaborative and inclusive work environment
Opportunity to grow professional careers

Fulltime

Cloud Engineer III

GreenLake is HPE’s hybrid cloud platform, is used by tens of thousands of enterp...

Location

Ireland , Galway

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
4+ Years of experience contributing to technology projects and delivering solutions at scale
Relevant certifications (e.g., AWS, Microsoft Azure, Google Cloud, CompTIA Security+)
Experience in Java, Groovy, Ruby, and/or Python
Experience with Linux environments
Experience with backend development, RESTful APIs, server-side logic, or database management with SQL or NoSQL databases
Understanding of core compute, storage, and networking principles
Familiarity with virtualization, IT Service Management (ITSM), Continuous Integration/Continuous Deployment (CI/CD), and other automation technologies
Knowledge of build tools (e.g., Maven, Gradle), version control systems (e.g., Git), and CI/CD pipelines
Eagerness to learn and apply cloud technologies (e.g., AWS, Microsoft Azure, Google Cloud)

Job Responsibility

Analyse and update system logic and documentation with senior engineers' guidance
Participate or lead in designing, implementing, monitoring, and troubleshooting software systems
Responsible for frontend and backend software development
Stay updated on product roadmaps and upcoming technology changes with senior engineers' guidance
Assist on customer issues as needed and help ensure technical standards and documentation requirements are met
Collaborate with sales engineering and operational teams to understand customer needs and recommend solutions
Learn about the operational challenges faced by engineering teams and assist in developing strategies to address them

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Senior Solutions Engineer, ITSM

Atlassian

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Solutions Engineer, ITSM

Senior Solution Engineer

Senior Engineer, IRM

Senior Cloud Engineer

Senior Cloud Engineer

Senior Principal Software Engineer

Senior Technical Product Marketing Manager

Senior ServiceNow Technical Architect

Cloud Engineer III

Senior Solutions Engineer, ITSM

Atlassian

Location:United States

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 19, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Senior Solutions Engineer, ITSM

Senior Solution Engineer

Senior Engineer, IRM

Senior Cloud Engineer

Senior Cloud Engineer

Senior Principal Software Engineer

Senior Technical Product Marketing Manager

Senior ServiceNow Technical Architect

Cloud Engineer III

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
March 19, 2025