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Senior Solutions Designer

https://www.randstad.com Logo

Randstad

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Location:
Canada , Toronto

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Solutions Designer will be responsible for designing high-availability hosting technology solutions based on specific business requirements and enterprise standards. This role focuses on architecting and implementing robust, cloud-based contact center solutions, ensuring they meet performance, security, and scalability benchmarks. You will act as a technical lead, transforming complex business needs into detailed technical specifications and system design models.

Job Responsibility:

  • Design and implement integrated hosting solutions across AWS cloud environments, ensuring alignment with corporate I&IT mandates and best practices
  • Lead the design and deployment of Amazon Connect cloud-based contact center solutions, including call/queue flows, agent experience, and Contact Lens data analysis
  • Develop and maintain comprehensive system design models, technical specifications, and architectural artifacts
  • Build and manage automated deployment pipelines (CI/CD) and write Infrastructure as Code (IaC) using AWS CloudFormation and related tools
  • Implement rigorous cloud security models, focusing on identity management, network security, and encryption standards
  • Define and deploy systems for metrics, logging, and monitoring to ensure the continuous availability and health of production systems
  • Gather client business requirements and provide expert advice on short- and long-term technology strategic plans
  • Assess the performance and capacity of existing systems to recommend necessary expansions, renovations, or replacements

Requirements:

  • 10+ years of software development experience, with at least 5 years specifically focused on AWS services (Lambda, API Gateway, Lex, Kinesis, S3, Glue, DynamoDB, RDS)
  • Extensive hands-on experience in designing and implementing Amazon Connect solutions and the surrounding AWS ecosystem
  • Strong mastery of AWS CLI, SDK, IAM roles, and scripting languages such as Python, Bash, Java, or Node.js
  • Experience with JIRA, Confluence, Maven, Jenkins, Git, and containerization technologies like Docker
  • Deep knowledge of integrated networking, VPC configuration, firewalls, load balancing, and auto-scaling
  • Proven track record in Contact Center domain implementations and familiarity with public sector enterprise architecture frameworks
  • Exceptional analytical, problem-solving, and negotiation skills with a demonstrated ability to meet deadlines in a team environment
What we offer:
  • Work extensively with the latest Amazon Connect and AWS serverless suites
  • Influence the architectural direction of mission-critical, large-scale systems
  • Join a high-performing team of technical experts and innovators
  • Lead complex migrations and implementations in an enterprise-level infrastructure

Additional Information:

Job Posted:
April 28, 2026

Expiration:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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