Senior Solutions Designer - CRM Job at Randstad (Toronto)

Senior Solutions Designer - CRM

We are seeking a highly accomplished and technical Senior Solutions Designer - C...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

August 06, 2026

Requirements

10+ years of hands-on experience working in large-scale project or program environments within government jurisdictions or large private sector organizations
5+ years of deep technical experience using Salesforce technologies, including Apex classes, Visualforce, Apex web services, APIs, AppExchange deployments, and Flows
Demonstrated hands-on proficiency in designing, coding, and deploying custom Lightning Web Components (LWC)
5+ years of practical experience implementing one or more core cloud modules, such as Experience Cloud, Service Cloud, Sales Cloud, Omni Studio, Marketing Cloud, Agentforce, or Analytics Cloud
5+ years of experience integrating CRM solutions with external enterprise environments utilizing modern messaging engines (e.g., Apache NiFi, Kafka, RabbitMQ) and robust integration patterns
Experience developing and integrating native or hybrid mobile applications with core CRM databases
Must hold active Salesforce Platform Developer and/or Platform App Builder professional credentials
Well-versed in traditional and modern project frameworks (Agile, Waterfall, Iterative) using tracking toolsets, version control systems, and continuous integration (CI/CD) pipelines
Clear understanding of data privacy controls, platform security models, and digital accessibility regulations (such as AODA or WCAG)
Exceptional critical thinking skills to decompose complex system integrations, formulate detailed effort estimations, and troubleshoot intricate data patterns using tools like MS Excel

Job Responsibility

Solution Architecture & Design: Analyze complex technology landscapes, identify gaps between current and target states, and deliver detailed engineering blueprints to achieve strategic business outcomes
Component Development: Design, build, and deploy custom Salesforce components, interactive user journeys, digital forms, and responsive customer service request interfaces
Backend Platform Integration: Connect front-end cloud interfaces smoothly with backend core workflows, orchestrating secure configurations, authentication layers, and data synchronization schemas
Enterprise System Integration: Architect and maintain secure, high-throughput integration pathways between CRM environments and multiple third-party business applications using modern streaming or messaging middleware
Technical Documentation: Author and maintain rigorous technical design documentation, configuration specifications, system integration maps, and artifact deployment guidelines
Testing & Quality Engineering: Lead unit, integration, and system testing streams, managing defect tracking, issue validation, and comprehensive troubleshooting protocols
Release Management: Prepare enterprise deployment packages, oversee multi-environment release cycles, and manage post-launch platform stabilization and stabilization monitoring
Governance & Accessibility Compliance: Ensure all platform designs, data models, and customer-facing components strictly adhere to enterprise security policies, privacy controls, and digital accessibility guidelines
Knowledge Optimization: Author exhaustive knowledge transfer documentation and conduct structured handover activities to prepare internal operational squads for long-term platform maintenance

Senior Solutions Designer - CRM

We are seeking a highly accomplished and technical Senior Solutions Designer - C...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

August 03, 2026

Requirements

10+ years of hands-on experience working in large-scale project and/or program environments within government jurisdictions and/or large private sector organizations
5+ years of deep technical experience using Salesforce technologies, including Apex classes, Visualforce, Apex web services, APIs, AppExchange deployments, and Flows
Demonstrated hands-on proficiency in designing, coding, and deploying custom Lightning Web Components (LWC)
5+ years of practical experience implementing one or more core cloud modules, such as Sales Cloud, Service Cloud, Experience Cloud, Omni Studio, Marketing Cloud, Agentforce, or Analytics Cloud (Tableau CRM/Einstein)
5+ years of experience integrating Salesforce with multiple business systems utilizing modern messaging tools (e.g., Apache NiFi, Kafka, RabbitMQ) and robust integration patterns
Experience developing and integrating native or hybrid mobile applications with core CRM databases
Must hold active Salesforce Platform Developer and/or Platform App Builder professional credentials
Well-versed in traditional and modern project frameworks (Agile, Waterfall, Iterative) using tracking toolsets, version control systems, and continuous integration (CI/CD) pipelines
Clear understanding of data privacy controls, platform security models, and digital accessibility regulations (such as AODA or WCAG)
Exceptional critical thinking skills to decompose complex system integrations, formulate detailed effort estimations, and troubleshoot intricate data patterns using tools like MS Excel

Job Responsibility

Solution Architecture & Design: Analyze complex technology landscapes, identify gaps between current and target states, and deliver detailed engineering blueprints to achieve strategic business outcomes
Component Development: Design, build, and deploy custom Salesforce components, interactive user journeys, digital forms, and responsive interface pathways
Backend Platform Integration: Connect front-end cloud interfaces smoothly with backend core workflows, orchestrating secure configurations, authentication layers, and data synchronization schemas
Enterprise System Integration: Architect and maintain secure, high-throughput integration pathways between CRM environments and multiple third-party business applications using modern streaming or messaging middleware
Technical Documentation: Author and maintain rigorous technical design documentation, configuration specifications, system integration maps, and artifact deployment guidelines
Testing & Quality Engineering: Lead unit, integration, and system testing streams, managing defect tracking, issue validation, and comprehensive troubleshooting protocols
Release Management: Prepare enterprise deployment packages, oversee multi-environment release cycles, and manage post-launch platform stabilization and tracking
Governance & Accessibility Compliance: Ensure all platform designs, data models, and customer-facing components strictly adhere to enterprise security policies, privacy controls, and digital accessibility guidelines
Knowledge Optimization: Author exhaustive knowledge transfer documentation and conduct structured handover activities to prepare internal operational squads for long-term platform maintenance

What we offer

Multi-Cloud Expertise: Lead initiatives that merge frontend components directly with Service Cloud backend processes
Advanced Toolkit: Build with custom LWC construction, Omni Studio, and event-driven data streaming
Strategic Autonomy: Own the end-to-end design lifecycle, providing detailed technical solution design and effort estimation
Hybrid Flexibility: Enjoy an optimal hybrid model combining collaborative office alignment with remote delivery independence

Senior Solutions Designer - CRM

We are seeking a highly accomplished and technical Senior Solutions Designer - C...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

August 06, 2026

Requirements

Siebel CRM Expertise: 10+ years of proven, hands-on experience designing and developing large, complex Siebel CRM solutions that meet defined business requirements
Systems Evaluation Tenure: 10+ years of dedicated experience evaluating system capacity, conditions, scalability, and technical performance for major enterprise environments
Platform & Stack Mastery: Deep structural knowledge of core CRM applications, including supporting operating systems, messaging standards, database technologies, programming languages, and communication protocols
Migration & Sustainability: Demonstrated experience planning and executing data migrations, platform upgrades, and high-availability implementations for enterprise systems
Infrastructure Security: Solid understanding of enterprise directory services, access management controls, and robust recovery frameworks
Strategic Consultation: Proven ability to gather client business requirements and align solution designs with corporate I&IT information mandates and long-term strategic plans
Framework Familiarity: Working knowledge of formal project management methodologies (such as PMBOK) and structured analytical workflows
Analytical Problem Solving: Superior critical thinking, analytical, and decision-making skills applied to complex enterprise architecture challenges
Communication & Negotiation: Outstanding verbal and written communication skills, with a track record of facilitating design reviews and driving consensus across technical squads
Team Delivery: A collaborative, deadline-driven team player with a proven history of meeting strict deployment timelines

Job Responsibility

End-to-End Solution Design: Undertake the design of hosting technology solutions based on functional service specifications, architectural standards, policies, best practices, and cost models to meet complex CRM business needs
Systems Evaluation & Analysis: Analyze existing CRM systems to comprehensively assess technical performance, conditions, and capacity, determining the feasibility and need for system expansion, renovation, or full replacement
Requirements Engineering: Gather and analyze client business requirements, corporate information mandates, and strategic IT environment standards to translate them into scalable infrastructure blueprints
Lifecycle Implementation: Plan, migrate, implement, and sustain large, complex CRM development initiatives across integrated, multi-service environments
Technical Specification Engineering: Prepare precise technical specifications for system installation, integration, testing, and performance validation
Security & Recovery Architecture: Build leading-edge design criteria, data security rules, and backup/recovery procedures into core multi-service system designs
Cost-Benefit Analysis: Conduct structured conceptual and cost-benefit evaluations for new technology requirements to support long-term investment options
Technical Documentation Ownership: Create and maintain comprehensive technical documentation, solution blueprints, and detailed architecture designs
Stakeholder Advisement: Provide data-driven advice on short- and long-term CRM service development activities, explaining solution trade-offs clearly to technical and non-technical stakeholders

Senior Product Manager, Customer Success Solutions – CRM Platforms

At General Motors, our product teams are redefining mobility. Through a human-ce...

Location

United States , Austin, Texas; Mountain View, California; Warren, Michigan

Salary:

106600.00 - 192700.00 USD / Year

General Motors

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Computer Science, Information Systems, or related field (or equivalent practical experience)
7+ years of Product Management experience in large‑scale enterprise software, CRM, or digital platform environments or similar experience in a start-up enterprise
3+ years of hands‑on experience with Salesforce Service Cloud or equivalent (e.g., configuration, case/queue management, omni‑channel)
Strong understanding of contact center solutions (telephony/CTI integration, case management, advisor workflows, knowledge integrations, and digital self‑help journeys)
Demonstrated experience with Agile product delivery and tooling (e.g., Jira/Jira Align/ADO), including roadmap definition, backlog management, and cross‑team execution
Proven ability to use data and analytics to drive prioritization, measure impact, and communicate trade‑offs
Exceptional communication, stakeholder management, and problem‑solving skills, consistent with Level 7 IC expectations (independent execution, broad cross‑functional impact, and support/mentorship of others)

Job Responsibility

Define and evolve the CRM platform vision and strategy using customer insights, operational data, and business priorities
Align CRM platform direction with Global CX strategy, CXP roadmaps, and enterprise digital transformation goals
Anticipate cross‑product dependencies
influence adjacent roadmaps so contact center and self‑help experiences are coherent, scalable, and reusable
Serve as the subject matter expert for the Contact Center Advisor CRM platform (Salesforce Service Cloud and connected systems) for business, CXP, and engineering partners
Partner with Solution Architecture, Engineering, Program Management, and Quality Engineering to ensure the platform is scalable, consistent, and resilient, and that investments balance speed, stability, and technical debt
Define and monitor platform health and performance KPIs / SLIs / SLOs (adoption, throughput, SLAs, latency, error rates) and use them to drive continuous improvement and funding decisions
Engage with Salesforce and peer enterprise teams to assess roadmap items, best practices, and platform patterns that can be leveraged at GM scale
Own intake, prioritization, and backlog for CRM platform features, balancing enterprise transformation goals, regulatory needs, and regional operational requirements
Lead roadmap and release planning with PMO and Engineering, making clear trade‑off and sequencing decisions across brands, regions, and use cases

What we offer

medical
dental
vision
Health Savings Account
Flexible Spending Accounts
retirement savings plan
sickness and accident benefits
life insurance
paid vacation & holidays
tuition assistance programs

Fulltime

Senior Solutions Consultant - Insurance

Drive the technology evaluation stage of the enterprise sales process and act as...

Location

United States , Chicago

Salary:

125000.00 - 250000.00 USD / Year

Appian Corporation

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Systems, Engineering, Computer Science, Information Technology, Business Information Technology, or a related technical or business field, or equivalent practical experience
5+ years of experience as a Solutions Consultant, Pre-Sales Engineer, Solution Architect, Technical Consultant, Enterprise Architect, or client-facing Professional Services consultant involved in enterprise software sales scenarios
Proven success delivering technical demonstrations, custom prototypes, or POCs/POVs for enterprise customers
Strong technical fluency in enterprise application architecture, APIs, databases, SQL, integrations, cloud environments, or modern development languages
Proven ability to conduct discovery, analyze requirements, present to executives, and translate customer needs into solution designs
Ability to travel to customer locations and field events as required by the assigned region or market up to 30%-70% Travel

Job Responsibility

Lead discovery sessions, technical workshops, and customer-facing demonstrations with limited oversight
Craft tailored, persona-based narratives that connect Appian capabilities to customer business outcomes
Own technical validation activities, including demo strategy, POC/POV support, RFI/RFP responses, and technical objection handling
Partner with Account Executives to shape opportunity strategy, improve qualification, and drive technical wins
Engage executive-level stakeholders and technical decision-makers with confidence and credibility
Contribute reusable demos, customer stories, enablement materials, and field-tested solution patterns
Mentor Associate SCs and Solutions Consultants through demo reviews, onboarding support, and informal coaching
Partner with Account Executives to achieve defined sales goals and co-own opportunity strategy, pipeline health, qualification, and revenue contribution
Engage directly with customers to uncover business objectives, understand technical environments, and build trusted relationships with executives, technical decision-makers, and key stakeholders
Translate business objectives and requirements into solution designs that clearly demonstrate how Appian addresses strategic challenges

What we offer

401(k) plan with company match
flexible time off
paid parental leave
medical, dental, and vision plans
life insurance
disability insurance
wellness programs
flexible spending accounts
health savings account contributions
employee referral bonus program

Fulltime

Senior CRM Process Owner

The CRM and Business Excellence team in Zalando's Partner Platform Business is l...

Location

Germany , Berlin

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

5+ years in Salesforce Platform Development, experience building standardized intervention playbooks for partner performance and monetization
Proven track record of implementing Salesforce Flows, configurations and AI-driven automation via Agentforce or Einstein to drive productivity
Required Salesforce Certified Administrator and Platform App Builder
Sales or Service Cloud Consultant certifications are highly preferred
Strong experience in Agile/Scrum environments, proficient in managing backlogs in Jira and mapping processes in Signavio/Other process mapping tools
Exceptional ability to influence senior leadership by translating technical AI capabilities into clear business value and operational ROI
Experience in CRMA (Salesforce CRM Analytics) will be highly appreciated as we look to drive deeper data-driven insights for our partner ecosystem

Job Responsibility

Lead the design and refinement of best-in-class workflows for the entire partner lifecycle, including acquisition, contract management, onboarding, and Service Cloud
Proactively identify and replace 'offline' processes with integrated Salesforce solutions to ensure a single source of truth
Evaluate systemic impact: Assess how new features or process changes affect downstream systems
Drive AI-Enabled Innovation: Oversee the functional implementation of cutting-edge Salesforce technologies
Design intuitive workflows and Salesforce configurations that prioritize user experience and data integrity
Standardize Documentation: Map business processes using industry standards
Maintain Data Integrity: Oversee data management practices
Bridge the Business-Tech Gap: Act as the primary liaison between non-technical business units and engineering teams
Coordinate Cross-Functional Releases: Ensure successful go-live strategies
Own Quality Assurance: Lead User Acceptance Testing (UAT)

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available

Fulltime

Senior CRM Process Owner

The CRM and Business Excellence team in Zalando’s Partner Platform Business is l...

Location

Germany , Berlin

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

5+ years in Salesforce Platform Development, experience building standardized intervention playbooks for partner performance and monetization
Proven track record of implementing Salesforce Flows, configurations and AI-driven automation via Agentforce or Einstein to drive productivity
Required Salesforce Certified Administrator and Platform App Builder
Sales or Service Cloud Consultant certifications are highly preferred
Strong experience in Agile/Scrum environments, proficient in managing backlogs in Jira and mapping processes in Signavio/Other process mapping tools
Exceptional ability to influence senior leadership by translating technical AI capabilities into clear business value and operational ROI
Experience in CRMA (Salesforce CRM Analytics) will be highly appreciated

Job Responsibility

Lead the design and refinement of best-in-class workflows for the entire partner lifecycle, including acquisition, contract management, onboarding, and Service Cloud
Proactively identify and replace 'offline' processes with integrated Salesforce solutions
Evaluate systemic impact of new features or process changes on downstream systems
Oversee the functional implementation of cutting-edge Salesforce technologies, such as Agentforce and Einstein
Design intuitive workflows and Salesforce configurations that prioritize user experience and data integrity
Map business processes using industry standards (like BPMN)
Oversee data management practices at the entry point to ensure high-quality data
Act as the primary liaison between non-technical business units and engineering teams
Coordinate cross-functional releases and ensure successful go-live strategies
Lead User Acceptance Testing (UAT)

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available

Fulltime

Senior CRM Process Owner - Maternity Cover

The CRM and Business Excellence team in Zalandoâ€™s Partner Platform Business is...

Location

Germany , Berlin

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

Expertise: 5+ years in Salesforce Platform Development, experience building standardized intervention playbooks for partner performance and monetization
Technical Proficiency: Proven track record of implementing Salesforce Flows ,configurations and AI-driven automation via Agentforce or Einstein to drive productivity
Certifications: Required Salesforce Certified Administrator and Platform App Builder
Sales or Service Cloud Consultant certifications are highly preferred
Methodology: Strong experience in Agile/Scrum environments, proficient in managing backlogs in Jira and mapping processes in Signavio/Other process mapping tools
Stakeholder Impact: Exceptional ability to influence senior leadership by translating technical AI capabilities into clear business value and operational ROI
Analytics: Experience in CRMA (Salesforce CRM Analytics) will be highly appreciated as we look to drive deeper data-driven insights for our partner ecosystem

Job Responsibility

Lead the design and refinement of best-in-class workflows for the entire partner lifecycle, including acquisition, contract management, onboarding, and Service Cloud
Proactively identify and replace 'offline' processes with integrated Salesforce solutions to ensure a single source of truth
Evaluate systemic impact of new features or process changes affecting downstream systems
Oversee the functional implementation of cutting-edge Salesforce technologies, such as Agentforce and Einstein, to automate partner segmentation and drive operational ROI
Design intuitive workflows and Salesforce configurations that prioritize user experience and data integrity
Standardize documentation by mapping business processes using industry standards like BPMN
Oversee data management practices to ensure high-quality data for operational dashboards and executive reporting
Act as primary liaison between non-technical business units and engineering teams
Coordinate cross-functional releases to ensure successful go-live strategies
Lead User Acceptance Testing (UAT)

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available

Fulltime

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Senior Solutions Designer - CRM

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