Senior Solutions Designer - CRM

Undertakes the design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirement and project/initiative deliverables

• At least 7+ years of experience designing solutions with Oracle Siebel CRM or a similar CRM application
• Experience with developing business design document, functional & non- functional requirements
• Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols
• Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes
• Ability to gather client business requirements
• corporate I&IT information mandates, client information technology strategic plans, environment and standards
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities
• Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems
• assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation
• Experience planning, migrating, implementing and sustaining large complex system development projects
• Knowledge of technology developments, trends and new products to evaluated application to client short and long term technology requirements
• Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes
• Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions
• Experience designing and developing large, complex, CRM applications
• Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement
• Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills
• A team player with a track record for meeting deadlines

• Experience with Public Sector Transfer Payment (Grant) Model would be an asset
• Experience with ensuring that corporate QA standards are followed and maintained would be an asset

• Earn a competitive rate within the industry
• Potential for extension