Senior Solutions Designer

Senior Solutions Designer - Crm

Randstad

Location:
Canada , Toronto

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are seeking a highly experienced Senior Solutions Designer - CRM to lead the design and implementation of technology solutions for complex CRM applications. This pivotal role requires at least 7+ years of experience designing and implementing solutions across Oracle Siebel CRM and Adobe AEM technologies. The successful candidate will be responsible for defining functional/technical requirements, creating comprehensive design documentation, application flows, and ensuring all solutions adhere to modern User Experience (UX) and Accessibility (WCAG/AODA) standards. This is a Hybrid role based in Toronto.

Job Responsibility:

Solution Architecture & Design: Undertaking the design of technology solutions aligned with client specifications, standards, and best practices. Providing advice on short and long-term CRM solution service development activities
Requirements & Documentation: Developing Business Design Documents, Functional & Non-functional Requirements, and Functional Design Documents. Demonstrating expertise in creating and updating business architecture artefacts
User Experience (UX) & Accessibility: Designing solutions that integrate user experience and accessibility (WCAG/AODA) principles. This includes: Conducting user research and usability testing
Developing user personas and user journey maps
Implementation & Quality: Providing expertise in Siebel Solution implementation and Adobe AEM Solution implementation. Demonstrating experience with creating quality assurance plans and writing test cases
Process Modeling: Creating detailed process flows, applying experience with Rational Unified Process (RUP), and developing application view visibility and CRUD (create, read, update, delete) matrix
Innovation & Communication: Developing and presenting new ideas and conceptualizing new approaches and solutions. Clearly communicating with clients to bridge business requirements to the technical team
Risk & Analysis: Demonstrating experience in developing use cases, identifying and documenting business rules, and identifying risk and providing solutions

Requirements:

At least 7+ years of experience designing solutions and implementation with Oracle Siebel CRM
At least 7+ years of experience designing solutions and implementation with Adobe AEM technologies
Experience with developing Business Design Documents, Functional & Non-functional Requirements
Experience with developing high level application flows to support the business requirements
Demonstrated experience in creating and updating business architecture artefacts
Experience with solutions and designs incorporating user experience and accessibility (WCAG/AODA)
Experience creating wire frames and high-fidelity mockups with UI prototyping software (e.g., Figma or Adobe XD)
Strong communication skills (written and verbal) and the ability to develop and present new ideas and conceptualize new approaches and solutions

Nice to have:

Experience with Public Sector Transfer Payment (Grant) Model
Experience with ensuring that corporate QA standards are followed and maintained
Demonstrated experience with change management methodologies and rational unified process (RUP)

Additional Information:

Job Posted:
January 11, 2026

Expiration:
March 09, 2026

Work Type:

Hybrid work

Randstad - All Job Offers

Job Link Share: