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Senior Solutions Designer - Crm

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Randstad

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Location:
Canada , Toronto

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a highly experienced Senior Solutions Designer - CRM to lead the design and implementation of technology solutions for complex CRM applications. This pivotal role requires at least 7+ years of experience designing and implementing solutions across Oracle Siebel CRM and Adobe AEM technologies. The successful candidate will be responsible for defining functional/technical requirements, creating comprehensive design documentation, application flows, and ensuring all solutions adhere to modern User Experience (UX) and Accessibility (WCAG/AODA) standards. This is a Hybrid role based in Toronto.

Job Responsibility:

  • Solution Architecture & Design: Undertaking the design of technology solutions aligned with client specifications, standards, and best practices. Providing advice on short and long-term CRM solution service development activities
  • Requirements & Documentation: Developing Business Design Documents, Functional & Non-functional Requirements, and Functional Design Documents. Demonstrating expertise in creating and updating business architecture artefacts
  • User Experience (UX) & Accessibility: Designing solutions that integrate user experience and accessibility (WCAG/AODA) principles. This includes: Conducting user research and usability testing
  • Developing user personas and user journey maps
  • Implementation & Quality: Providing expertise in Siebel Solution implementation and Adobe AEM Solution implementation. Demonstrating experience with creating quality assurance plans and writing test cases
  • Process Modeling: Creating detailed process flows, applying experience with Rational Unified Process (RUP), and developing application view visibility and CRUD (create, read, update, delete) matrix
  • Innovation & Communication: Developing and presenting new ideas and conceptualizing new approaches and solutions. Clearly communicating with clients to bridge business requirements to the technical team
  • Risk & Analysis: Demonstrating experience in developing use cases, identifying and documenting business rules, and identifying risk and providing solutions

Requirements:

  • At least 7+ years of experience designing solutions and implementation with Oracle Siebel CRM
  • At least 7+ years of experience designing solutions and implementation with Adobe AEM technologies
  • Experience with developing Business Design Documents, Functional & Non-functional Requirements
  • Experience with developing high level application flows to support the business requirements
  • Demonstrated experience in creating and updating business architecture artefacts
  • Experience with solutions and designs incorporating user experience and accessibility (WCAG/AODA)
  • Experience creating wire frames and high-fidelity mockups with UI prototyping software (e.g., Figma or Adobe XD)
  • Strong communication skills (written and verbal) and the ability to develop and present new ideas and conceptualize new approaches and solutions

Nice to have:

  • Experience with Public Sector Transfer Payment (Grant) Model
  • Experience with ensuring that corporate QA standards are followed and maintained
  • Demonstrated experience with change management methodologies and rational unified process (RUP)

Additional Information:

Job Posted:
January 11, 2026

Expiration:
March 09, 2026

Work Type:
Hybrid work
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