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Senior Solutions Designer - CRM

Canada, Toronto · Job Posted June 09, 2026
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Job Description

We are seeking a highly accomplished and technical Senior Solutions Designer - CRM for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a leadership capacity within the architecture and integration streams, specializing in designing, building, and modernizing complex cloud-based customer relationship management ecosystems. As a principal solutions designer, you will evaluate existing system landscapes, map out target-state architectures, and deliver scalable enterprise designs using Salesforce features. Operating within a cross-functional environment, you will translate intricate operational requirements into robust front-end and back-end technical blueprints, ensuring seamless system integrations, top-tier security compliance, and exceptional platform performance.

Job Responsibility

  • Solution Architecture & Design: Analyze complex technology landscapes, identify gaps between current and target states, and deliver detailed engineering blueprints to achieve strategic business outcomes
  • Component Development: Design, build, and deploy custom Salesforce components, interactive user journeys, digital forms, and responsive interface pathways
  • Backend Platform Integration: Connect front-end cloud interfaces smoothly with backend core workflows, orchestrating secure configurations, authentication layers, and data synchronization schemas
  • Enterprise System Integration: Architect and maintain secure, high-throughput integration pathways between CRM environments and multiple third-party business applications using modern streaming or messaging middleware
  • Technical Documentation: Author and maintain rigorous technical design documentation, configuration specifications, system integration maps, and artifact deployment guidelines
  • Testing & Quality Engineering: Lead unit, integration, and system testing streams, managing defect tracking, issue validation, and comprehensive troubleshooting protocols
  • Release Management: Prepare enterprise deployment packages, oversee multi-environment release cycles, and manage post-launch platform stabilization and tracking
  • Governance & Accessibility Compliance: Ensure all platform designs, data models, and customer-facing components strictly adhere to enterprise security policies, privacy controls, and digital accessibility guidelines
  • Knowledge Optimization: Author exhaustive knowledge transfer documentation and conduct structured handover activities to prepare internal operational squads for long-term platform maintenance

Requirements

  • 10+ years of hands-on experience working in large-scale project and/or program environments within government jurisdictions and/or large private sector organizations
  • 5+ years of deep technical experience using Salesforce technologies, including Apex classes, Visualforce, Apex web services, APIs, AppExchange deployments, and Flows
  • Demonstrated hands-on proficiency in designing, coding, and deploying custom Lightning Web Components (LWC)
  • 5+ years of practical experience implementing one or more core cloud modules, such as Sales Cloud, Service Cloud, Experience Cloud, Omni Studio, Marketing Cloud, Agentforce, or Analytics Cloud (Tableau CRM/Einstein)
  • 5+ years of experience integrating Salesforce with multiple business systems utilizing modern messaging tools (e.g., Apache NiFi, Kafka, RabbitMQ) and robust integration patterns
  • Experience developing and integrating native or hybrid mobile applications with core CRM databases
  • Must hold active Salesforce Platform Developer and/or Platform App Builder professional credentials
  • Well-versed in traditional and modern project frameworks (Agile, Waterfall, Iterative) using tracking toolsets, version control systems, and continuous integration (CI/CD) pipelines
  • Clear understanding of data privacy controls, platform security models, and digital accessibility regulations (such as AODA or WCAG)
  • Exceptional critical thinking skills to decompose complex system integrations, formulate detailed effort estimations, and troubleshoot intricate data patterns using tools like MS Excel
  • Excellent written and verbal communication skills, with polished ease when explaining complex architectural trade-offs to business partners, leadership, and vendors
  • Highly organized self-starter capable of working with complete independence while driving consensus within cross-functional engineering teams

What we offer

  • Multi-Cloud Expertise: Lead initiatives that merge frontend components directly with Service Cloud backend processes
  • Advanced Toolkit: Build with custom LWC construction, Omni Studio, and event-driven data streaming
  • Strategic Autonomy: Own the end-to-end design lifecycle, providing detailed technical solution design and effort estimation
  • Hybrid Flexibility: Enjoy an optimal hybrid model combining collaborative office alignment with remote delivery independence
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Requirements
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