Senior Solutions Designer

Job Description

We are seeking a highly accomplished and technical Senior Solutions Designer - CRM for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a premier engineering capacity within the architecture and integration streams, specializing in designing, scaling, and modernizing complex enterprise customer relationship management ecosystems. As a principal solutions designer, you will evaluate existing system landscapes, map out target-state architectures, and deliver scalable enterprise designs using standard frameworks. Operating entirely onsite, you will translate intricate operational requirements into robust front-end and back-end technical blueprints, ensuring seamless multi-service system integrations, top-tier security compliance, and exceptional platform performance.

Job Responsibility

End-to-End Solution Design: Undertake the design of hosting technology solutions based on functional service specifications, architectural standards, policies, best practices, and cost models to meet complex CRM business needs
Systems Evaluation & Analysis: Analyze existing CRM systems to comprehensively assess technical performance, conditions, and capacity, determining the feasibility and need for system expansion, renovation, or full replacement
Requirements Engineering: Gather and analyze client business requirements, corporate information mandates, and strategic IT environment standards to translate them into scalable infrastructure blueprints
Lifecycle Implementation: Plan, migrate, implement, and sustain large, complex CRM development initiatives across integrated, multi-service environments
Technical Specification Engineering: Prepare precise technical specifications for system installation, integration, testing, and performance validation
Security & Recovery Architecture: Build leading-edge design criteria, data security rules, and backup/recovery procedures into core multi-service system designs
Cost-Benefit Analysis: Conduct structured conceptual and cost-benefit evaluations for new technology requirements to support long-term investment options
Technical Documentation Ownership: Create and maintain comprehensive technical documentation, solution blueprints, and detailed architecture designs
Stakeholder Advisement: Provide data-driven advice on short- and long-term CRM service development activities, explaining solution trade-offs clearly to technical and non-technical stakeholders

Requirements

Siebel CRM Expertise: 10+ years of proven, hands-on experience designing and developing large, complex Siebel CRM solutions that meet defined business requirements
Systems Evaluation Tenure: 10+ years of dedicated experience evaluating system capacity, conditions, scalability, and technical performance for major enterprise environments
Platform & Stack Mastery: Deep structural knowledge of core CRM applications, including supporting operating systems, messaging standards, database technologies, programming languages, and communication protocols
Migration & Sustainability: Demonstrated experience planning and executing data migrations, platform upgrades, and high-availability implementations for enterprise systems
Infrastructure Security: Solid understanding of enterprise directory services, access management controls, and robust recovery frameworks
Strategic Consultation: Proven ability to gather client business requirements and align solution designs with corporate I&IT information mandates and long-term strategic plans
Framework Familiarity: Working knowledge of formal project management methodologies (such as PMBOK) and structured analytical workflows
Analytical Problem Solving: Superior critical thinking, analytical, and decision-making skills applied to complex enterprise architecture challenges
Communication & Negotiation: Outstanding verbal and written communication skills, with a track record of facilitating design reviews and driving consensus across technical squads
Team Delivery: A collaborative, deadline-driven team player with a proven history of meeting strict deployment timelines

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Senior Solutions Designer - CRM

Job Description

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