This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! As a key member of our New Relic Solutions Consulting (NRSC) team, you will be responsible for understanding a client’s business challenge and technical environment through deep levels of discovery and engagement. You will present technology solutions to solve these business challenges and build confidence in the New Relic platform capabilities through value alignment and clear differentiation. As the domain expert on New Relic you will help drive the ‘Technical Win’ in accounts by removing all technical objections in the sales cycle through your depth of technology skills and business acumen to provide clear business value. You will be responsible for driving revenue for our New Relic platform with the the support and partnership of Sales, Product Management and our executive team. This role requires a hands-on solution consultant who can go wide and deep on solution positioning, differentiation and value during sales cycles.
Job Responsibility:
Develop deep expertise of New Relic products and services
Partner with sales for effective qualification (technical and business) for prospects (new logos) and expansion opportunities with existing customers
Lead value and solution discovery workshops to determine customers' challenges
Create compelling Technical Proofs through demonstrations, presentations, workshops and business value assets to align our solution and value with customer initiatives, needs and business challenges to get customer buy-in and support for the proposed strategic/technical solution.
Develop and present provocative points of view to showcase the current and future potential of customers standardizing on the New Relic platform
Develop and successfully execute proof-of- concept and pilot engagements to showcase New Relic value proposition aligned to customers business metrics/outcomes
Identify and resolve critical business/technical issues from customers, partners and colleagues
Directly contribute in achieving revenue goals set for the assigned respective territory.
Collaborate as part of a broader account team to strategize and address business and technical problems
Share and learn best practices and re-usable assets with other Solutions Consultants to enhance the quality and efficiency of the team
Provide feedback to product management about product enhancements that can address customer needs and guide additional value
Stay current on competitive analysis and market differentiation
Build strong working relationships with key customer stakeholders and executives and help create champions for New Relic within the customer base.
Support marketing initiatives such as speaking at industry events, executive briefings, user groups, conferences and signing up customer references as well as social media campaigns.
Requirements:
Pre-sales experience and/or in similar customer-facing technical roles (8+ years desirable)
Experience and understanding of monitoring and observability including experience with: AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics and visualization
Experience with open source technologies including Prometheus, Grafana, Opencensus, ELK is desirable
Development experience in one or more of the following languages – Java, .NET, Ruby, C/C++, Python, JavaScript, React
Clear understanding of cloud architecture, networking, Infrastructure as Code, serverless computing
Excellent written, verbal, presentation and interpersonal skills
Strong problem solving skills
Understanding of value based selling in customer facing roles
Strong balance of sales, business and technical skills
Experience working with enterprise customers, especially in the following industry verticals : Digital Natives, ECommerce/Retail, Healthcare, Media and Entertainment, Telco, Financial Services, Gaming, Hospitality and Travel
Passion and energy for technology and a desire to learn
Willingness to travel
What we offer:
Fostering a diverse, welcoming and inclusive environment
A flexible workforce model (fully office-based, fully remote, or hybrid)