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Senior Solutions Consultant II

https://www.pagerduty.com Logo

PagerDuty

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Location:
United States , Atlanta

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Category:
Sales

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Contract Type:
Not provided

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Salary:

163500.00 - 225200.00 USD / Year
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Job Description:

PagerDuty is seeking a Senior Solutions Consultant to join our talented, customer-focused team! As Senior Solutions Consultant, you will report to the Solutions Consulting leadership team and partner closely with sales, customer success, and product teams to serve as a trusted advisor to our most strategic customers and prospects, designing and delivering solutions that drive business value and accelerate platform adoption. This is an exciting opportunity to make a significant impact in a rapidly growing market segment while working with enterprise customers to solve complex digital operations challenges. The ideal candidate has a strong technical background in SaaS and cloud infrastructure with a passion for consultative selling and customer success.

Job Responsibility:

  • Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired outcomes through discovery sessions and solution design workshops
  • Develop and present tailored demonstrations, proof-of-concepts, and value propositions that clearly articulate ROI to technical and business stakeholders
  • Advise customers on best practices for incident response, digital operations, and service reliability throughout pre-sales and implementation processes
  • Partner with sales and customer success teams to drive adoption, expansion, and renewals while supporting the full sales cycle from discovery to close
  • Provide feedback to product and engineering teams to influence roadmap development and improve customer outcomes

Requirements:

  • 5+ years in solutions consulting, pre-sales, technical account management, or similar customer-facing role
  • Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
  • Proven ability to support and influence sales cycles with solid grasp of sales processes and customer buying journeys
  • Experience working with enterprise customers and navigating complex organizations
  • Applicants must be currently authorized to work in the United States on a full-time basis

Nice to have:

  • Experience with PagerDuty or similar incident management platforms
  • Familiarity with automation, observability, or ITSM tools
  • Technical certifications (AWS, Azure, GCP, etc.)
  • Excellent communication and presentation skills with ability to translate technical concepts for any audience
  • Problem-solver with consultative mindset and willingness to travel as needed
What we offer:
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
March 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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