Senior Solutions Architect

• Deliver high levels of customer satisfaction through technical engagement designed to share knowledge, known best practices for adopting Docker products, identifying and preventing issues, and ensuring that customers experience value
• Work closely with Technical Account Managers to help customers be successful with Docker
• Presenting and discussing application development topics using Docker solutions with Developers
• Talking with customers about how to improve their developer experience and SDLC
• Writing application code as part of demos and workshops
• Presenting on topics related to Docker and DevOps, and demonstrating key features and capabilities of the Docker platform
• Assist customers with technical questions, leveraging other resources as appropriate, and escalating critical issues as appropriate
• Meet virtually or in person with your customers
• Advocate for product enhancements with Engineering & Product Management to solve customer challenges
• Present to technical executives and directors on the Docker platform strategy, concepts, and roadmap
• Coordinate critical support issues and provide context and continuity across different teams that interface with your customers
• Author technical content such as presentations, white papers, knowledge base articles, architectural diagrams, or demos to leverage your field experience across customers and partners
• Leverage best practices for Docker products to guide customers to a sustainable, scalable Docker environment

• Experience in managing customer relationships at the technical and business level
• Experience presenting solutions and demonstrations to small and large audiences, virtually and in person
• Experience interfacing with internal teams, including technical support, product, and engineering, to enhance documentation, enablement, and product features to improve customer experience and enablement
• Experience developing application code, and a clear understanding of the challenges developers experience on a daily basis
• Ability to solve technical problems and translate customer experience to actionable feedback for engineering
• Experience developing collateral to assist customers with best-practice adoption
• Experience with virtualization and cloud services (VMWare, Azure, AWS, GCP, etc.)
• Experience in Linux and Windows administration
• Experience with DevOps concepts and tools (continuous integration and deployment, configuration management, serverless architecture, etc.)
• Experience with Docker and the container ecosystem
• 1+ years experience in software development
• Willingness to travel to customer locations

Experience with AI coding agents and MCP servers is preferred

• Freedom & flexibility
• fit your work around your life
• Designated quarterly Whaleness Days plus end of year Whaleness break
• Home office setup
• 16 weeks of paid Parental leave
• Technology stipend equivalent to $100 net/month
• PTO plan
• Training stipend for conferences, courses and classes
• Equity
• Docker Swag
• Medical benefits, retirement and holidays vary by country
• Remote-first culture