Senior Solutions Architect Job at Hootsuite (London)

Senior Solutions Architect

Hootsuite

Location:
United Kingdom; Luxembourg , London ▼
Luxembourg

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Senior Solutions Architect will own the end‑to‑end design of complex customer/prospect solutions built on top of our social media management platform, with a strong focus on integrations, workflows, and measurable business value. This person will act as the bridge between customer‑facing teams (mostly AMs and AEs) and Product & Tech: translating client use cases and operational constraints into robust technical architectures, and turning those architectures into clear, actionable briefs for our product managers and engineering teams. In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work. This role is open to applicants located in London, England, United Kingdom and Luxembourg, Luxembourg. In this role, you will report to the Solutions Director.

Job Responsibility:

Participate in strategic client / prospects meetings and discovery workshops with strategic/enterprise accounts to understand business objectives, current tools, and operational constraints
Challenge and refine client requirements, uncovering underlying needs and proposing pragmatic solutions grounded in our platform capabilities
Articulate complex technical concepts in simple, non‑technical language to senior business stakeholders (CMO, Head of Social, Customer Care, Digital, Data teams)
Act as a trusted advisor on topics such as social data architecture, governance, workflow design, and integration strategy notably on RFP or RFI
Lead the design of end‑to‑end solutions that leverage our core platform capabilities (publishing, engagement, listening, analytics, governance) and integrate with external systems (CRM, customer care platforms, marketing automation, data warehouses, BI tools, etc.)
Translate complex integration requirements (APIs, webhooks, SSO, data sync, custom workflows) into user‑centric, value‑oriented solution designs
Produce clear architecture artefacts when needed: solution blueprints, sequence diagrams, data flow diagrams, and configuration guides
Evaluate feasibility, risks, and trade‑offs of different solution approaches, always balancing speed, robustness, and scalability
Translate client and operational needs into structured, actionable briefs for Product and Engineering
Work closely with Product Managers to prioritise requirements, shape roadmaps, and assess build‑vs‑configure‑vs‑integrate options
Partner with Engineering to validate technical designs, refine implementation details, and ensure solutions we would be pushing to our clients/prospects are aligned with platform architecture and standards or alternatively set guardrails and manage expectations
Provide feedback loops from the field back into the product: recurring patterns, blockers, integration gaps, and opportunities for new capabilities
Guide project teams (PS, Customer Success, Partner teams) during implementation as the “design authority” for the solution
Review technical configurations and integration setups to ensure they adhere to the agreed architecture and best practices
Help define standards, patterns, and reusable assets (templates, reference architectures, integration playbooks) that make future projects faster and more consistent

Requirements:

Extensive years of experience in a relevant role: Solutions Architect, Solutions Engineer, Senior Solutions Consultant, Technical Consultant, or similar in a SaaS / digital platform environment
Strong experience with integration‑heavy solutions involving APIs, webhooks, SSO/identity, and data pipelines
Experience working with at least some of the following: CRM (Salesforce, Dynamics, HubSpot, etc.), contact centre / ticketing tools (Zendesk, ServiceNow, etc.), marketing automation, CDP/DMP, data warehouses/BI tools
Background in social media / digital marketing / customer care platforms is a strong plus, ideally with tools like Hootsuite, Sprinklr, Sprout, Khoros, Brandwatch, Talkwalker, etc.
Proven track record acting as a bridge between business stakeholders and technical teams, ideally in a role reporting into a Solutions / Professional Services / Customer Success organization
Solid understanding of modern web and SaaS architectures: RESTful APIs, webhooks, OAuth/SSO, microservices, event‑driven workflows
Ability to read API documentation, reason about data models, and specify integration patterns (batch vs real‑time, push vs pull, error handling, monitoring)
Comfort discussing technical topics with engineers (data structures, rate limits, performance considerations) even if you are not the one writing production code
Familiarity with data concepts: data mapping, normalization, basic SQL or BI concepts, and how social data flows into broader customer data ecosystems
Strong ability to translate technical possibilities and limitations into clear business impacts and trade‑offs
User and value‑oriented mindset: always able to answer “who is this for, what changes for them, and how do we measure success?”
Comfortable working in a fast‑moving environment with evolving requirements
able to iterate quickly while maintaining architectural rigor
Customer Focus: Demonstrated desire to proactively help internal/external customers meet their needs
Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
Collaboration and Teamwork: working with others to deliver results, meaningfully contributing to the team, being a dependable partner

What we offer:

health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
group RRSP plan with a company match of up to 4% of base salary (Canada)
401k Plan with a company match (up to 4% of base salary) (US)
26 weeks of full and partially paid parental leave for eligible permanent employees

Additional Information:

Job Posted:
April 23, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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