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The ServiceNow / Azure Solutions Architect SME is responsible for designing, implementing, and governing ServiceNow and Azure-based solutions that align with organizational objectives and industry best practices. This role provides technical leadership, architectural oversight, and subject matter expertise across ServiceNow and Azure environments while supporting system reliability, security, and scalability.
Requirements:
Active Clearance Required
Design, implement, govern, and maintain ServiceNow architectural frameworks
Oversee deployment, administration, and maintenance of ServiceNow instances
Manage ServiceNow upgrades, performance optimization, and platform stability
Serve as a ServiceNow subject matter expert
Develop effort estimates and basic deployment plans for ServiceNow functionality
Serve as technical owner and subject matter expert for Azure cloud environment
Architect Azure solutions using Virtual Networks (VNETs), networking, and peering
Lead implementation of highly available and scalable solutions across availability zones and regions
Contribute to system integrations and automation using infrastructure-as-code tools
Advise on and oversee software testing activities
Analyze and evaluate security protection technologies
Collaborate with system architects, software architects, and product teams
Identify technical risks and issues and implement mitigation strategies
Provide expert-level support for complex incidents
Develop and maintain technical documentation
Communicate complex technical concepts to stakeholders
Serve as technical advisor during implementations
Act as primary technical point of contact for key customers
Support customer satisfaction
Refine, document, and validate customer requirements
Define and document appropriate technologies to meet requirements
Collaborate with engineering teams
Mentor architects and engineers
Maintain current ServiceNow and industry certifications