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Ericsson is a global leader in communications technology and services. Our mission is to enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale. We are committed to shaping the future of mobile communications and empowering industries to thrive with the next wave of digital transformation. At Ericsson, you will play a crucial role in ensuring the seamless integration and operation of applications within our network infrastructure. You will be responsible for providing application support, troubleshooting incidents, conducting root cause analysis, and performing operational acceptance tests. Additionally, you will collaborate with cross-functional teams to drive improvements, ensure post-project activities are completed successfully, and contribute to the overall technical understanding of end-to-end solutions.
Job Responsibility:
Provide application support by handling incidents and service requests
Conduct troubleshooting and root cause analysis to resolve issues efficiently
Perform application operation tasks to ensure smooth functioning
Execute operational acceptance test activities to validate system performance
Work with various operating systems including Windows, Linux, iOS, and Android, as well as databases
Utilize Kubernetes experience to enhance application integration and monitoring
Demonstrate a good command of written and spoken English to effectively communicate within the team and with stakeholders
Leverage telecom knowledge, especially in RAN (Radio Access Network) and Core Network, to contribute to project success
Prepare system tests, module tests, and acceptance tests to ensure quality deliverables
On call support required (once a month)
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or related field
Years of experience (5-8 years) of experience
Proven experience in application support, troubleshooting, and operational activities
Strong knowledge of Kubernetes
Proficiency in written and spoken English
Telecom knowledge, particularly in RAN and Core Network, is highly desirable
Familiarity with MS Azure and Amazon AWS is a plus
ITIL certification preferred
Experience in system testing and acceptance testing
Ability to work collaboratively in a SAFe environment
Basic understanding of MongoDB Atlas
Excellent problem-solving and communication skills
Scripting and coding proficiency is advantageous
Nice to have:
Familiarity with MS Azure and Amazon AWS is a plus