Senior Solution Engineer Job at Assessfirst (New York)

Senior Solution Engineer

Assessfirst

Location:
United States , New York

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

120000.00 - 150000.00 USD / Year

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Job Description:

Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. Our ideal Senior Solution Engineer would be an individual keen to solve real-world problems to deliver value to clients through answering questions, performing root cause analysis and marshalling requests to the development teams within a collaborative, community-based environment.

Job Responsibility:

Serve as a technical escalation point and subject matter expert for complex, high-priority client queries and incidents, ensuring timely and effective resolution
Translate complex technical and business challenges into strategic product proposals that directly influence the product roadmap and drive significant client value
Training clients to use the Residential Flex product effectively and provide supporting documentation
Identify, architect, and implement large-scale automation and self-service initiatives (e.g., tooling, advanced scripting, documentation structure) to reduce operational overhead for the entire CSE team and enhance the client experience
Work closely with a range of teams from the full technology stack (Engineering, Product & Partnerships)
Provide technical expertise and onboarding support for clients to support post-sales processes
Mentor and coach junior and mid-level CSEs on complex technical problem-solving, client communication, and overall technical account strategy
(Optional) contribute to our 24x7 support model by taking part in our (paid) on call rota.

Requirements:

Exceptional strategic problem-solving and analytical skills with a proven ability to independently diagnose, scope, and resolve complex technical, product, and business challenges for large-scale enterprise clients
Familiarity with object oriented programming languages & back-end and software engineering practices (e.g., version control, CI/CD, testing frameworks) sufficient to review code, advise clients on API usage & understand system architectures
A deep understanding of how systems interact and experience in troubleshooting modern architectures
Proven track record of driving and owning high-stakes technical conversations with key stakeholders across technical and non-technical domains
Excellent verbal and written communication skills, with the ability to articulate complex technical concepts into clear, compelling business strategies
A drive to get things done in a collaborative environment, with an ability to effectively work across functions (e.g. sales, product, engineering)
A proven ability to multitask & operate with autonomy and ownership in a fast-paced environment, prioritising competing high-stakes technical issues and strategic projects
A demonstrated ability to drive cross-functional strategic initiatives (e.g., defining a new integration pattern, launching a new support channel) and effectively lead collaboration across Sales, Product, and Engineering
Meticulous attention to detail in technical documentation, system design, and communication
An interest in learning about the electricity system and how grid scale renewable energy sources to keep the lights on and the network stable.

Nice to have:

Technical background in a B2B SaaS business with hands-on experience developing, deploying, and supporting microservices and cloud-native applications (AWS, Azure, or GCP)
Demonstrable experience as a Technical Account Manager or Client Solutions Specialist
Familiarity with back-end and software engineering practices (e.g., version control, CI/CD, testing frameworks) sufficient to review code & understand system architectures
Understanding of the electricity system, domestic electrotech (e.g. OCPP & related EVSE protocols), and a strong understanding of the physical laws governing their behaviour.

What we offer:

Great medical, dental, and vision insurance options including FSAs
Paid time off
401(k) plan with employer match
Parental leave
Pre-tax commuter benefits
Flexible working environment
Equity Options
Modern office or co-working spaces depending on location.

Additional Information:

Job Posted:
January 29, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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