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Senior Solution Engineer, ITSM/ESM

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Atlassian

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Location:
France

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re looking for a Solutions Engineer ITSM/ESM to expand our growing business and team. Our Solutions Engineers are accustomed to solving our customers’ hardest problems and closing our largest enterprise deals. In this role, you’ll be working directly with the enterprise sales teams and channel partners to understand the needs of Atlassian’s customers. You’ll strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business.

Job Responsibility:

  • Work closely together with our cross-functional teams to drive the customer journey
  • Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
  • Partner with sales management to align the overall account plan and customer outcomes
  • Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers and prospect
  • Work with product management to advance Atlassian’s product line and provide customer feedback

Requirements:

  • At least 5 years of experience interacting with enterprise customers in a pre-sales capacity
  • Proven track record of delivering successful customer outcomes with the ability to build trusted relationships with different stakeholders within the customer base
  • Deep knowledge and understanding of the ITSM/ESM domain
  • Experience working extensively with the market in EMEA
  • Equally comfortable in both a business and technical context
  • Love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful
  • French & Spanish speaking is essential

Nice to have:

Portuguese language skills

What we offer:
  • Health and wellbeing resources
  • Paid volunteer days

Additional Information:

Job Posted:
December 27, 2025

Work Type:
Remote work
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