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As a Senior Solution Consultant, you will own the successful specification and configuration of Clue to meet customer requirements through best-practice implementations, guided by a structured onboarding process. The role combines technical, commercial and domain expertise with management skills to understand customer requirements and ensure all elements of a proposed solution are fully understood, appropriately defined, commercially viable, and supported by clear plans for successful delivery. You will own, define, document and support the delivery of the Clue solution across the customer lifecycle, from prospect through initial implementation and onward to maturing and expanding the customer. You will work with the customer and Clue colleagues from across the business to ensure that requirements are clearly and unambiguously understood by all parties and to ensure that what is proposed and sold to our customers is deliverable and meets the customer’s functional and non-functional needs, including both initial sales and any material expansions. You will provide external and internal design authority services for complex solutions, advocating for our customers in arbitrating trade-offs across Product, Technology, and Professional Services to keep the solution aligned with our contractual commitments.
Job Responsibility
Own and maintain the solution blueprint
Protect solution integrity through delivery
Govern change requests and solution trade-offs
Cross-functional solution leadership
Outcomes and stabilisation
Codify learnings into best practice
Requirements
Proven (minimum of 5 years) experience owning complex solutions through delivery (SaaS and/or enterprise software), including technical integrations and non-functional requirements and preferably in a solution consulting or pre-sales capacity
Strong solution architecture literacy (able to reason about constraints, dependencies, and trade-offs without needing to be the technical implementer)
Experience governing change in a customer-delivery context (impact assessment, options, decisions, documentation)
Excellent stakeholder management across Sales, Delivery, Product, and Engineering
Strong collaborative skills, able to work independently or lead cross-functional teams
Excellent communication and presentation skills, with the ability to effectively convey complex technical concepts to technical and non-technical audiences
Strong written communication: can produce clear solution documentation that reduces ambiguity and risk
High judgment and calm decision-making in complex, time-constrained environments
Nice to have
Experience of the intelligence, investigation and case management domain
Experience working in regulated, security-conscious environments