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We’re looking for a Solution Consultant, Post-Sales to support the successful onboarding and early success of clients using Socure’s identity verification and fraud prevention platform. In this role, you'll work closely with technical and customer-facing teams to help guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption.
Job Responsibility:
Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs
Support technical integrations by working with client teams and providing input on best practices
Contribute to early-stage client success by ensuring the solution is implemented effectively
Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams
Work alongside internal teams to make sure client questions are addressed quickly and thoroughly
Participate in ongoing optimization efforts to improve the client experience
Gather and document technical and functional requirements from clients
Help translate client workflows into effective product configurations
Assist in resolving integration or product issues, escalating as needed
Deliver introductory training sessions and walkthroughs to help clients get started confidently
Contribute to the creation of documentation and internal resources to support common onboarding patterns
Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements
Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience
Requirements:
2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company
Working knowledge of APIs, data integration, and web-based platforms
Comfortable explaining technical concepts to clients in a clear and approachable way
Ability to manage multiple client needs and timelines in a structured and organized manner
A collaborative attitude with a willingness to learn and adapt
Bachelor’s degree or equivalent experience in a technical or related field
Nice to have:
Familiarity with identity verification, fraud prevention, or data platforms
Exposure to enterprise customer environments and technical stacks
Experience in a startup or high-growth SaaS environment