Senior Solution Consultant – Post-Sales, Platform Job at Socure

Senior Consultant

We are seeking a Senior Technical Consultant to join our Customer Success team. ...

Location

India , Chennai

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

Ability to work with clients to understand the business processes and design
Excellent communication skills, passion for technology and continuous learning, and affinity for asking 'why' and solving the right problems
Experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework)
Integrations experience using APIs such as REST and SOAP, JDBC connections, and web services
Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Plugin development, Developer Tools, Management & Governance, and Elastic Containers (preferred)
You have 7+ years of overall IT experience with 5+ years of hands-on Appian technical experience
B.Tech./B.E. in Computer Science, Information Systems, or related field / degree
Appian Senior Developer Certification preferred

Job Responsibility

Engaging with customers post-sales to develop software solutions on the Appian platform
Designing, developing and implementing custom software solutions using Appian's low-code platform
Working within an agile environment to understand clients' business processes and technical needs
Mentoring consultants through fast-paced software implementations

What we offer

Health coverage
Employee Assistance Program (EAP) with free mental health support
Life and disability insurance
Employee Stock Purchase Program (ESPP)
Retirement/pension plan
Wellness dollars
Tuition reimbursement
Family-forming benefits

Fulltime

Senior Consultant

We are seeking a Senior Consultant to join our Customer Success team. In this ro...

Location

Japan , Tokyo

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

10+ years of experience with hands-on software development or technical consulting
B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
Willingness to travel
20% to support customer engagement
Bilingual in Japanese and English
Passion for mentoring/developing others and experience leading teams through post-sale software implementation
Ability to work with clients to define business processes and gather functional and technical system requirements
Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems
History of success on cross-functional teams
experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)

Job Responsibility

Engage with customers post-sales to develop software solutions on the Appian platform
Lead projects and work throughout the entire project life-cycle to define, design, develop and implement custom enterprise-grade solutions powered by Appian’s cutting-edge platform
Work within an agile environment to understand our client’s business processes and technical needs
Launch new relational data models in production
Develop APIs to integrate with multiple systems
Partner with Appian Architects and Technical Delivery Managers
Lead/mentor consultants through fast-paced software implementations
Collaborate with client’s technical teams and business users as needed throughout the entire software and development life cycle
Drive adoption by empowering clients to become self-sufficient with building process applications on their own

What we offer

Health coverage
Employee Assistance Program (EAP) with free mental health support
Life and disability insurance
Employee Stock Purchase Program (ESPP)
Retirement/pension plan
Wellness dollars
Tuition reimbursement
Family-forming benefits

Senior Technical Consultant

We are seeking a Senior Technical Consultant to join our Customer Success team. ...

Location

Canada , Toronto

Salary:

Not provided

Appian Corporation

Expiration Date

Until further notice

Requirements

3+ years of experience with hands-on software development or technical consulting
B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
Willingness to travel
20% to support customer engagement
Passion for mentoring/developing others and experience leading small teams through post-sale software implementation
Ability to work with clients to define business processes and gather functional and technical system requirements
Excellent communication skills, passion for technology and continuous learning, and affinity for asking why and solving the right problems
History of success on cross-functional teams
experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)

Job Responsibility

engaging with our customers post-sales to develop software solutions on the Appian platform
work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian's platform for our commercial clients
working within an agile environment to understand our client's business processes and technical needs
launch new relational data models in production
developing APIs to integrate with multiple systems
brainstorm AI use cases and implement Appian's AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models as a part of transforming how customers run their organization
collaborate with client's technical teams and business users as needed throughout the entire software and development life cycle
drive adoption by empowering clients to become self-sufficient with building process applications on their own

What we offer

health coverage
Employee Assistance Program (EAP) with free mental health support
life and disability insurance
Employee Stock Purchase Program (ESPP)
retirement/pension plan
wellness dollars
tuition reimbursement
family-forming benefits and more

Fulltime

Senior Solutions Consultant

The Senior Solutions Consultant will drive technical components of enterprise de...

Location

United States , Chicago

Salary:

120000.00 - 135000.00 USD / Year

Built In

Expiration Date

Until further notice

Requirements

Minimum 3-5 years of experience in a solutions consulting, sales engineering or pre-sales role within B2B SaaS
Strong technical fluency
Start up experience required
Experience with AI tools, SEO or search platforms
Deep curiosity about AI and search
Excellent communication and presentation skills
Proven ability to partner cross-functionally

Job Responsibility

Partner with the enterprise sales team to support discovery calls and demos, articulating Built In’s capabilities and strategic value
Deliver high impact product demos to clearly show how Built In helps companies improve their employer visibility and reputation across AI/search
Scope custom implementations and requirements for strategic accounts
Clearly demonstrate ROI of the platform
Service as a trusted advisor to both customers and internal teams
Gather market and customer feedback to help inform product roadmap priorities and go-to-market enablement
Join new business demos and winback demos
Ability to translate product capabilities into customer-specific workflows and use cases
Comfort discussing integrations, data flows, and AI/search concepts at a functional level
Lead solution design during the sales process

What we offer

All regular, full-time employees are eligible to enroll in Built In's benefit plans, beginning the first of the month after the first day of employment

Fulltime

Field Application Engineer

Location

Vietnam , Ho Chi Minh

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

With an University degree in Electronic Engineering, Computer Engineering or its related field
2-3 years in hardware design preferably with FPGA and/or embedded system design experience
With a solid experience on chip level and platform design
Strong technical background (application design)
With more than 3 years of experience as technical application support, may be considered for Senior Field Application Engineer position
Strong analytical skills
Excellent customer service skills, interpersonal skills
Excellent language skills in English and country-specific language
Excellent communication skills, including presentation skills
Strong organization skills

Job Responsibility

Responsible for utilizing an advanced understanding of the customer needs and technical leadership expertise to champion return on engineering investment
Maximize Design-In pipeline dollar value through continuously providing design-in supports to customer
Drive demand creation by maximizing Arrow content on designs
Understand customer needs and leverage Arrow’s engineering and design services resources to facilitate solutions for customers
Apply technical knowledge to influence designs utilizing solution selling, resources, and strategies
Partner with the sales team across pre-and post-sales activities, providing technical support and consulting to promote demand creation
Technical calibrations & research with sales & other Arrow departments & Suppliers in support of the customer design
Champion return on engineering investment, design win priorities, initiatives, and promotions by obtaining buy-in and support from sales
Attend supplier trainings in person and via conference calls
Conduct product demonstrations

Fulltime

Vice President, Value Enablement & Optimization

As Vice President, Value Enablement & Optimization in the Revenue Optimization &...

Location

United States , Purchase

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Progressive leadership experience in strategy, consulting, analytics, pricing, product development, or customer success, preferably within the payments, financial services, or technology sectors
Proven track record in building and scaling value-based frameworks, tools, and processes that drive measurable business impact
Demonstrated success in leading cross-functional initiatives and fostering collaboration across diverse teams
Exceptional strategic thinking and analytical problem-solving skills, with the ability to navigate complexity and ambiguity effectively
Strong executive communication and influencing skills, with experience engaging senior leadership and external stakeholders
Deep expertise in customer success enablement, pricing strategy, and revenue optimization
Proficiency in leveraging advanced analytics languages (R, Python, SQL), tools, and platforms, with exposure to AI/ML-driven insights as a significant advantage
Team player with a good sense of humour
Master’s degree in Business, Engineering, Mathematics, Physics, Economics, Finance, or a related field is required
an MBA or advanced degree is strongly preferred

Job Responsibility

Develop and execute a holistic Value Enablement & Optimization framework to strengthen customer success and drive scalable, sustainable revenue growth
Uncover and quantify the value creation drivers across Core Payments services, translating differentiated capabilities into measurable client cost reductions and/or revenue uplift
Act as a strategic partner to global and regional teams, ensuring alignment on goals and delivering measurable client and organizational outcomes
Serve as a thought leader on Customer Success strategy, value-based selling, and customer lifecycle optimization, influencing high-level decision-making and shaping Mastercard's strategic direction
Identify market trends, competitive insights, and innovation opportunities to refine value delivery strategies
Create and deploy tools and methodologies that quantify and communicate tangible value realization for clients, enhancing trust and partnership
Collaborate with Customer Success teams to integrate data-driven insights into client interactions, ensuring long-term satisfaction, loyalty, and business impact
Lead initiatives to develop self-service analytics tools that enable customer-facing teams to produce actionable, tailored insights efficiently
Provide frameworks for consistent measurement of client outcomes, supporting the continuous improvement of customer success programs
Partner with cross-functional teams, including Sales, Product, and Finance, to identify and implement strategies that optimize revenue while aligning with client value delivery

Fulltime

Cluster Technical Lead (Print & Copy Channel Business Unit)

We are seeking a Cluster Technical Lead for the BENE region to oversee all techn...

Location

Netherlands , Leusden

Salary:

Not provided

Info Technology Supply Ltd.

Expiration Date

Until further notice

Requirements

5+ years in technical consulting, presales engineering, or senior technical support within print management, managed print services, or document management
Demonstrable experience leading a technical team with a track record of developing capability
Proven experience across the full solution lifecycle: presales, installation, and post-sales support
Experience working within a channel or reseller partner model is essential
Prior involvement in tender responses, statements of work, or security questionnaires is an advantage
Hands-on experience with Print&Copy portfolio in production environments is essential
Strong diagnostic and troubleshooting skills across Windows Server and Client platforms, Active Directory, Entra ID and Microsoft SQL Server
Solid networking knowledge: DNS, VLANs, switches, routers, and firewall configuration is essential
Experience configuring MFDs, card readers, and authentication methods with print management platforms
Proficiency with Office 365 including Teams and SharePoint

Job Responsibility

Lead, manage, and develop cluster Technical Consultants with clear performance expectations and one-one coaching & meetings
Plan and allocate technical resources across presales, installation, and support workstreams
Identify skill gaps and coordinate training, vendor certification, and development pathways with the IT Manager
Review and quality‑check the team’s technical output, demos, proposals, installation docs, and knowledge‑base content and providing feedback and guidance to raise standards
Act as primary escalation point for complex technical issues before escalating to central Technical Services or vendors
Contributing to interview processes and onboarding planning withing the cluster
Lead technical presales for strategically important opportunities: discovery, solution design, and scoping
Deliver demonstrations, webinars, and technical workshops to reseller partners and end customers
Provide technical input to tenders, security questionnaires, and statements of work, ensuring accuracy and consistency with ITS standards
Support the Cluster Channel Partner Manager and sales team with technical insights and guidance throughout the sales cycle, including attendance at key customer meetings where technical credibility is required

What we offer

Senior technical leadership role with genuine people management responsibility
Europe's leading PaperCut Authorised Solution Centre environment
Structured access to vendor certification programmes, product training, and professional development pathways
A stable, international working environment with a genuine family culture
Competitive salary, company laptop and mobile, business mileage allowance
Career development opportunities within the ITS Technical Services
Annual leave entitlement in accordance with local labour law, with progressive increases based on years of service

Fulltime

Senior Services Operations Administrator

Optimizely is seeking a Professional Services Operations Administrator to join o...

Location

Bangladesh , Dhaka

Salary:

Not provided

Optimizely

Expiration Date

Until further notice

Requirements

3+ years of experience in the Professional Services industry, preferably within a SaaS or technology organization
Strong working knowledge of PS lifecycle concepts: project delivery, resource management, utilization tracking, capacity planning, revenue recognition, and delivery governance
Experience in a PS operations, business systems, project management, or delivery management role with direct responsibility for tooling, data, or reporting
2+ years of Salesforce experience supporting post-sales, services, or operational workflows
Experience supporting or administering at least one PSA, project management, or professional services platform (see list of recognized platforms below)
Experience with middleware or integration platforms (e.g., Workato, Zapier, Boomi, MuleSoft, Make, or similar iPaaS tools)
Demonstrated ability to work independently, manage competing priorities, and drive outcomes with minimal supervision
Hands-on Kantata (formerly Mavenlink) administration or certified Kantata System Administrator credential
ClickUp workspace administration experience, including automations, custom fields, and integrations
Project Management Professional (PMP), CAPM, or Prince2 certification

Job Responsibility

Own the day-to-day administration, configuration, and optimization of Professional Services Automation (PSA) and project management platforms used across the CX organization
Manage user access, permissions, workflows, templates, and system configurations in alignment with governance standards
Ensure accurate data flow and alignment between PSA platforms, CRM (Salesforce), finance systems, and other CX tools to support resourcing, utilization, forecasting, and reporting
Support and maintain middleware and integration applications (e.g., Workato, Zapier, Boomi, MuleSoft, or similar iPaaS tools) used to automate workflows and synchronize data across systems
Troubleshoot integration issues, identify root causes, and partner with technical teams to resolve data discrepancies or workflow failures
Take ownership of CX system enhancements — including AI-assisted workflows — from intake through implementation, testing, and validation
Independently run and maintain standard utilization, capacity, and services performance data and financial processes on a monthly, quarterly, and annual basis
Respond to ad-hoc reporting and data analysis requests, delivering accurate outputs without constant oversight
Perform routine data quality checks across systems and integrations
identify discrepancies and resolve issues to maintain system reliability

What we offer

Best-in-class compensation plans
Two annual festival bonuses
Recognition and rewards programs
Vacations days
Annual Work/Service Anniversary Leave
Parental leave (both maternity and paternity)
Health insurance
Reproductive benefits for both parents
Volunteering opportunities to make a difference
Chance to work alongside our incredible global team

Fulltime

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Senior Solution Consultant – Post-Sales, Platform

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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