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Senior Solution Consultant – Post-Sales, Platform

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Socure

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Location:
United States

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Contract Type:
Not provided

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Salary:

120000.00 - 150000.00 USD / Year

Job Description:

We’re looking for a Solution Consultant, Post-Sales to support the successful onboarding and early success of clients using Socure’s identity verification and fraud prevention platform. In this role, you'll work closely with technical and customer-facing teams to help guide implementation, provide technical assistance, and ensure a smooth customer experience during early adoption.

Job Responsibility:

  • Assist with onboarding efforts for new clients, helping to configure and deliver Socure’s platform according to customer needs
  • Support technical integrations by working with client teams and providing input on best practices
  • Contribute to early-stage client success by ensuring the solution is implemented effectively
  • Help troubleshoot technical issues during early stages of deployment in coordination with Support and Customer Success teams
  • Work alongside internal teams to make sure client questions are addressed quickly and thoroughly
  • Participate in ongoing optimization efforts to improve the client experience
  • Gather and document technical and functional requirements from clients
  • Help translate client workflows into effective product configurations
  • Assist in resolving integration or product issues, escalating as needed
  • Deliver introductory training sessions and walkthroughs to help clients get started confidently
  • Contribute to the creation of documentation and internal resources to support common onboarding patterns
  • Share client feedback and observations with Product, Engineering, and other teams to help inform product improvements
  • Collaborate with Sales, Support, and Customer Success to ensure a coordinated customer experience

Requirements:

  • 2–4+ years of experience in a solution consulting, technical implementation, or support engineering role—preferably within SaaS or a technology-related company
  • Working knowledge of APIs, data integration, and web-based platforms
  • Comfortable explaining technical concepts to clients in a clear and approachable way
  • Ability to manage multiple client needs and timelines in a structured and organized manner
  • A collaborative attitude with a willingness to learn and adapt
  • Bachelor’s degree or equivalent experience in a technical or related field

Nice to have:

  • Familiarity with identity verification, fraud prevention, or data platforms
  • Exposure to enterprise customer environments and technical stacks
  • Experience in a startup or high-growth SaaS environment
What we offer:
  • Offers Equity
  • Offers Commission

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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