Senior Solution Architect

As a key member of the Architecture team, you’ll help shape the future of a brand loved by millions. Technology is at the heart of M&S’s transformation, driving innovation for customers and empowering thousands of colleagues every day. We’re investing heavily in architecture because we know it’s the foundation for smarter, faster, and more strategic growth. As a Tribe Architect within Customer, you’ll take ownership of a broad and impactful portfolio, including loyalty, CRM, banking, personalisation, online selling platforms, fulfilment and returns, contact centres, and the technology that powers our store estate. You’ll be accountable for defining and realising the target architecture for your tribe, making sure enterprise and system capabilities are fully aligned to business needs. Working closely with solution architects and Principal Engineers, you’ll guide architecture solutions end-to-end, shape technical strategies, and help prioritise delivery to achieve the right outcomes. This is a chance to bring vision, clarity, and leadership to complex technology landscapes and to make a measurable impact on one of the UK’s most iconic brands.